Inside Retail

MAY 27, 2024

The ACCC has authorised – with conditions – that retailers, the Australian Banking Association (ABA), the Customer Owned Banking Association, banks and other industry participants can participate in talks over the distribution of cash in the country. The move came after Armaguard – a major supplier of cash-in-transit services – expressed its concerns about its operational future in the industry, given the declining use of cash.

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Retail TouchPoints

MAY 27, 2024

Service is a mission-critical activity that deserves your attention today and every day. Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a framework to view what is most important to the demanding online shopper. Retailers must beware. A look at the mindset of the online shopper relative to customer service should remind every retailer that they are only as good as their current interaction.

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Inside Retail

MAY 27, 2024

Country Road Group has launched an independent investigation into its handling of alleged sexual harassment and bullying of its staff, which the fashion retailer said it has zero tolerance for. “The Country Road Group takes any complaint of harassment, including sexual harassment, very seriously and has a zero-tolerance policy for matters of this nature,” said a Country Road Group spokesperson. “Having received feedback from some team members regarding the handling of their com

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Retail Wire

MAY 27, 2024

National Hamburger Day 2024 is just around the corner, falling on Tuesday, May 28. This beloved day caps off National Hamburger Month, offering burger enthusiasts a variety of deals and free food options across the country. Here’s a roundup of some of the best offers available for National Hamburger Day.

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Inside Retail

MAY 27, 2024

Australian retail sales increased by a mere 1.3 per cent to $35.7 billion in April, according to Australian Bureau of Statistics (ABS) data. On a month-on-month basis, sales rose by just 0.1 per cent in April after falling 0.4 per cent in March. The highest year-on-year growth was in the ‘other retailing’ category, which includes cosmetics, sports and recreational goods, up by 4.7 per cent.

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Retail Wire

MAY 27, 2024

Frontier Airlines' CEO, Barry Biffle, says requesting the services when you don't need them causes delays for passengers.

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Retail Wire

MAY 27, 2024

In response to the persistent inflation affecting the economy, Johnny Morris, the founder and CEO of Bass Pro Shops, has reaffirmed the brand's commitment to affordability. With inflation currently at 3.4%, above the Federal Reserve’s 2% target, Morris acknowledged the reality of rising costs and emphasized that the hunting, fishing, and outdoor sporting brand will maintain its focus on delivering value to its customers.

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Inside Retail

MAY 27, 2024

The inventor of the blue jeans, Levi Strauss & Co, is leaning into collaboration to drip brand heat throughout the year. “Which brand can say that they’re the inventor of the blue jean,” Nuholt Huisamen, managing director of Levi Strauss & Co for East Asia Pacific, told Inside Retail. “Each time I say that I get goosebumps, the blue jean is arguably the most impactful apparel item on the planet,” he stated.

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Retail Wire

MAY 27, 2024

China is significantly bolstering its semiconductor industry with a historic investment of $47.5 billion, reflecting its strategic push to become a global leader in advanced technology. This substantial fund comes as part of China's broader ambition to achieve technological self-reliance amid escalating tensions with the United States over chip exports.

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Inside Retail

MAY 27, 2024

In e-commerce, the delivery experience matters. A lot. According to new Inside Retail research, shoppers really do judge brands by the quality of their deliveries. The question is, what do they want at each stage of the delivery journey? From the moment a shopper hits your checkout to the moment your package lands safely in their hands, they are judging you.

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Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Wire

MAY 27, 2024

The European Central Bank (ECB) is poised to reduce interest rates in its upcoming meeting, marking a significant shift in monetary policy aimed at addressing the current economic landscape. Recent statements from key ECB officials, including Olli Rehn and Philip Lane, suggest that the decision to cut rates is nearly certain.

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Inside Retail

MAY 27, 2024

Independently owned pet chain PetO is set to triple its revenue to $200 million following its acquisition of 41 retail stores and 25 vet clinics divested from PetStock and Woolworths’ investment deal. Established by brothers Nick Greenhalgh and David Rowe in 2006, PetO is a family-owned and operated business that has become an established brand in Sydney.

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Retail Wire

MAY 27, 2024

On Sunday, Elon Musk's artificial intelligence startup, xAI, announced that it has successfully raised $6 billion in a recent funding round, marking one of the biggest deals within the rapidly growing field.

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Inside Retail

MAY 27, 2024

Fashion retailer Dior tapped Australian swimming champion Emma McKeon as an ambassador for the Olympic and the Paralympic Games in Paris this year. Dior said the partnership reflects the luxury brand’s admiration for sporting values such as discipline, perseverance, and respect – and, most of all, going beyond limits. In an Instagram post, McKeon said she is “honoured to be a Dior ambassador for the Paris Olympic Games.” “I have long been an admirer of Christian Dior and I coul

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Wire

MAY 27, 2024

Off-price retailers such as TJX Companies and Ross continue to see sales increase and are capturing market share from competitors.

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Inside Retail

MAY 27, 2024

Walmart has revealed a relationship with fashion tech firm Unspun which aims to reduce the environmental impact of garment manufacturing. Unspun, a Hong Kong and California-based fashion tech startup co-founded by Walden Lam, has been developing scalable made-on-demand technology to produce high-end denim jeans to order. The company has created Vega, the world’s first 3D weaving technique that efficiently converts yarn into clothes.

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Retail Wire

MAY 27, 2024

Eli Lilly is hoping to bridge the gap between supply and demand for the weight loss drugs.

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Inside Retail

MAY 27, 2024

Walmart CEO Doug McMillon told investors on May 16, with not much hyperbole, that his company had “delivered a great quarter to start the year”. The American retail giant under-promised and over-delivered yet again. Consolidated revenue for the first quarter ending April 30 rose by 6.0 per cent, year over year, to US$161.5 billion, with the extra Leap Year day this year contributing about 1 per cent of the growth.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

LS Retail

MAY 27, 2024

©iStock/spukkato What's affecting me, my clients, my colleagues and other global small business owners: Remember and honor: Wishing you a meaningful and thoughtful Memorial Day. Triple Shot Reinvention will focus on three priorities: elevating the Starbucks brand ; strengthening the company’s digital capabilities; and becoming truly global; customized with “two pumps” unlocking efficiency and reinvigorating partner culture.

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Inside Retail

MAY 27, 2024

Chinese e-commerce platform AliExpress has welcomed former footballer David Beckham as its new global brand ambassador to mark the upcoming UEFA Euro. The company has also launched a campaign in which the sports icon will help customers ‘Score More with AliExpress’ and get closer to the action during the football event. According to the firm, users will have the chance to take part in a series of interactive games to win exclusive discounts and time-limited prizes, including match ti

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Cisco Retail

MAY 27, 2024

Preparing for the Cisco Enterprise Network Assurance (ENNA) exam can be a challenge. Make it easier by signing up for free network assurance prep today.

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Inside Retail

MAY 27, 2024

New Zealand apparel label Rodd & Gunn has opened its Sydney flagship store within the landmark CBD shopping destination, Martin Place. The 150sqm store is housed in a heritage retail space, with its design incorporating architectural highlights that showcase the label’s timeless collections. The brand has released its new winter collection, Beyond the Horizon, which features Italian denim, leather jackets, Woolmark-certified tailored coats, and Australian cotton-spun sweaters.

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

Wholesale

Retail Gazette

MAY 27, 2024

Retail Gazette + Genesys recently ran an insightful webinar tailored for retailers seeking to enhance their customer experience and drive business success in the digital age. In this session, we explored: Strategies to minimise time to value for retailers while maximising speed and satisfaction for customers Explore how to ensure quality, foster loyalty, and proactively shape the future of CX in retail Using technology to encompass distribution service, product feedback innovation, and beyond D

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Inside Retail

MAY 27, 2024

Cettire denied allegations that non-genuine products are being sold on the luxury fashion retailer’s online platforms. “Cettire has the utmost confidence in the sustainability of its supply chain and the authenticity of all products available and sold via its platform,” said Cettire in a statement. “The company confirms it does not have any product suppliers located in China, the Marshall Islands, Hong Kong, the Philippines, or Vietnam.” Cettire’s comment came

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Retail Gazette

MAY 27, 2024

Boohoo is facing a shareholder revolt over plans to pay its bosses bonuses despite pulling in substantial losses over the year. The retailer faced criticism for setting out £1m payouts in its annual report as it failed to meet its financial targets. Several of the business’s shareholders have planned to vote against its proposals to pay the bonuses to co-founders Carol Kane and Mahmud Kamani as well as CEO John Lyttle during its annual general meeting in June, according to The Sunday Times

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Retail Minded

MAY 27, 2024

A trade show is a competitive playground where multiple upcoming businesses are eyeing consumer attention. It presents an excellent opportunity for you to network and generate immediate leads. However, how do you attract visitors who are spoilt for choices in the event and probably have short attention spans? You need something that serves two purposes: it is relevant to the ecosystem and is eye-catching.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience