Inside Retail

JANUARY 7, 2024

Wholesaler Metcash has named Richard Murray as CEO of Total Tools Holdings, effective at the end of January. Murray will succeed Paul Dumbrell as CEO, who has decided to step down after more than five years in the role. Before the new appointment, Murray held CEO positions at Premier Investments and JB Hi-Fi. “We are delighted to announce the appointment of Richard and warmly welcome him to Metcash.

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Dezeen

JANUARY 7, 2024

New York architecture studio BoND has used tubular lighting to create a bright yellow glow inside this men's apparel store on Manhattan's Lower East Side. The first flagship for cult fashion label Le Père occupies a 1,000-square-foot (93-square-metre) corner unit on Orchard Street. The flagship store for Le Père is largely painted white to allow the bright clothing to stand out Utilising the store's large exposure to the street, BoND opted to create an interior that would be just as impactful fr

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Inside Retail

JANUARY 7, 2024

Jewellery retailer Pandora’s positive fourth-quarter results pushed FY23’s organic growth beyond expectations. The company witnessed a 12 per cent organic growth in the fourth quarter, with revenue hitting 10.8 billion Danish kroner (US$1.58 billion), based on preliminary and unaudited results. Its German market posted the highest organic growth of 34 per cent during the quarter, followed by the US and France at 15 per cent and 6 per cent, respectively.

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Marketing Consumer ATS Accessories 264

Hyken

JANUARY 7, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoi

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Customer Experience

Inside Retail

JANUARY 7, 2024

Katelin Gregg is the co-founder and director of Fayshell , a disruptor in the beauty industry that offers a bespoke boutique gym experience for your skin, without the taboo associated with in-clinic treatments and unnecessary mark-up of take-home retail. Gregg co-founded Fayshell with her best friend Ella James in 2022 and they have just celebrated the business’ first anniversary and the opening of their second location in Sydney’s Neutral Bay, in addition to the original Bondi location.

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Inside Retail

JANUARY 7, 2024

South Korean cosmetic brand Laneige has named two-time Emmy Award nominee Sydney Sweeney as its first global brand ambassador. The American actress, featured in projects including Euphoria, White Lotus, and most recently Anyone But You, will star in Laneige’s upcoming series of new skincare campaigns. Prior to the appointment, Sweeney was the brand’s US brand ambassador for the past 18 months. “Since the first announcement of Sweeney as our US ambassador last year, we experienc

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Inside Retail

JANUARY 7, 2024

Since TikTok first came onto the scene in 2016, certain retailers have excelled at harnessing the power of the social media platform to go viral and sell products ranging from makeup to perfume to home decor. But what about home workout products? In a statement released on January 4, fitness brand Peloton revealed that it had entered an exclusive partnership with TikTok to create #TikTokFitness Powered by Peloton, a dedicated hub to house its content.

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