Retail TouchPoints

JANUARY 16, 2024

If you want to understand Gen Z (and that’s pretty important for any business that wants to grow), you have to understand the dichotomies that define this generation. To take just one pair of juxtaposing facts, Gen Z is indeed digital-first — but they do value the in-store experience, especially if the retailer can deliver “in-person experiences that can be differentiated by allowing for personalization and self-expression,” according to Lindy Li, Head of Customer Activation and Marketing at H&#

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Inside Retail

JANUARY 16, 2024

Several major Australian retailers and their customers have been targeted by wide-scale coordinated cyberattacks that stole their online information and made fraudulent transactions. Cybersecurity company Kasada recently revealed that cybercriminals have compromised more than 15,000 customer accounts of Mexican fast food chain Guzman y Gomez, liquor retailer Dan Murphy’s, streaming service Binge, home shopping network TVSN and Event Cinemas since November.

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Retail TouchPoints

JANUARY 16, 2024

Personalized experiences are one of the foundation stones of great customer experience, according to conventional wisdom. But is that true across the board? Not necessarily. In some cases, personalization that’s too precise can underwhelm customers at best, and drive them away at worst. The concept of personalization itself needs to be tailored to age cohorts that demand it, those that don’t mind it, and those for whom it creates a negative experience.

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Inside Retail

JANUARY 16, 2024

Fast Retailing said its Uniqlo unit filed a lawsuit in Japan against the operators of Shein, claiming the Chinese fashion company copied its round mini shoulder bag. The petition was filed on December 28 in the Tokyo District Court against Roadget Business Pte, Fashion Choice Pte, and Shein Japan, Fast Retailing said in a statement. The Japanese company is seeking “immediate cessation of sales of the imitation products and compensation for damages incurred,” it said.

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Customer Experience

Tokinomo

JANUARY 16, 2024

In the busy world of shopping and stores, retail branding is really important. It's not just about having a cool logo or a catchy slogan. Retail branding is all about mixing online and in-store strategies to stand out. It helps a store or brand connect with people, build trust, and keep customers coming back.

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Inside Retail

JANUARY 16, 2024

Alex Dask, founder of Offbeat Harvest – an innovative online grocer selling cosmetically imperfect but fresh produce, has shared some insights on the discrepancy between consumer perceptions and business practices. According to Dask, Aussies are wasting nearly 25 per cent of all vegetables and fruits because of their odd shapes or sizes, which do not meet the retailer standards.

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Inside Retail

JANUARY 16, 2024

Woolworths Group’s announcement earlier this month that it will no longer sell Australia Day-themed merchandise for the upcoming national holiday due to “a decline in demand” has been met with praise by supporters and calls for a boycott by critics. But will it lead to widespread industry change, or dissuade other retailers from speaking out about January 26?

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Retail Wire

JANUARY 16, 2024

The remarkable development of AI is not without some serious repercussions. A recent analysis by the reputable International Monetary Fund (IMF) indicates that nearly 40% of all jobs could be impacted by AI.

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Inside Retail

JANUARY 16, 2024

Jess and Stef Dadon celebrated the opening of their planet-conscious, carbon neutral, vegan and recyclable footwear brand Twoobs’ first retail store in the mecca of sustainability and conscious consumption that is Byron Bay last month. The once jet-setting duo spoke to Inside Retail about how different starting a successful retail business was in comparison to launching careers in fashion after experiencing almost instantaneous success with their platform ‘How to Live’, that amassed over 100,00

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Retail Wire

JANUARY 16, 2024

Costco Wholesale is currently exploring new ways to ensure the exclusivity of its membership. The experiment involves scanning membership cards at the entrance of warehouses.

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Speaker: Amanda Adams, Fractional CFO, CPA

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Accounting

Inside Retail

JANUARY 16, 2024

Approximately $1.4 billion worth of gift cards are being left untouched by consumers nationwide, a survey by financial comparison site Finder has revealed. One in three (35 per cent) of the 1039 respondents said they have at least one unused gift card, including 24 per cent who have two or more. Nearly 18 per cent said the gift card expired before they could use it, while 5 per cent lost it.

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Retail TouchPoints

JANUARY 16, 2024

Samsonite has implemented a new mobile-driven experience across its European stores, powered by Oracle Retail Xstore Point of Service and implemented by Oracle Retail Consulting. The technology adds to Samsonite’s growing tech stack, which includes Oracle Retail Xstore Office and Oracle Retail Order Broker Cloud Service. These solutions are built on Oracle Cloud Infrastructure (OCI) to help streamline and centralize Samsonite’s back office operations while also empowering store employees.

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Inside Retail

JANUARY 16, 2024

On the third and final day of the National Retail Federation’s conference , Retail’s Big Show, attendees packed in a few more presentations and last-minute insights from retail’s established and emerging leaders. Panels on “Global forces shaping the retail business landscape,” moderated by Andrea Bell, vice president of consumer insights at WGSN, and “The Vogue Business Index: Luxury’s new global gateways,” moderated by Anusha Coutiggane, head of advisory at Vogue Business , were particularly en

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ATS Fashion Consumer Marketing 264

Retail Wire

JANUARY 16, 2024

The CEO of Adidas, Bjørn Gulden, gave his personal cell number to all 60,000 Adidas employees, an unconventional yet strategic move to increase transparency within the company.

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Customer Experience

Inside Retail

JANUARY 16, 2024

Surf brand Quiksilver has partnered with sci-tech company Uluu to launch plastic-like wax combs made from seaweed. Uluu claims that its wax combs, used for maintaining and removing surfboard wax, do not release microplastics into the environment. The wax comb is made from Uluu, the company’s namesake product, which comes from seaweed that went through a fermentation process similar to brewing beer. “Having a plastic-like natural material that’s durable, yet recyclable and compo

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Apparel Marketing 243

Retail Wire

JANUARY 16, 2024

Apple is removing the blood oxygen measurement function, which was integrated into two of its watch models, to avoid a ban on sales of the devices in the U.S. due to a patent violation issue.

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Inside Retail

JANUARY 16, 2024

Global retailer Toys R Us has opened its 12th store in Singapore, unveiling a dynamic play destination at the iconic Jewel Changi Airport, which is known for its Rain Vortex, captivating garden spaces and an impressive array of shops. Spanning 9,000 square feet, the new store represents a first-of-its-kind collaboration between Toys R Us and Kiztopia, Singapore’s mega-indoor kids’ edutainment playground.

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Retail Wire

JANUARY 16, 2024

Champagne sales significantly dropped in 2023 after a few record-breaking years of sales brought on by the end of the lockdowns from the COVID-19 pandemic.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Inside Retail

JANUARY 16, 2024

The Shanghai Marathon, run in late November with more than 30,000 starters, has become one of the world’s elite running events, so sponsoring it and having your brand worn by the top participants is a pretty nice marketing coup. For Nike , there was mostly good news and only a wee little bit of bad news from this latest running. The little bit of bad news first: the men’s winner, Philimon Kitoo Kipchumba, smashed the course record wearing a pair of C10 Pros, which happen to be made by Anta, Nik

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Retail Wire

JANUARY 16, 2024

Diamond retailer De Beers has recently cut prices due to a significant drop in sales. This trend is driven by frugal would-be spouses who are increasingly choosing less expensive, lab-grown diamonds over their natural counterparts.

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Inside Retail

JANUARY 16, 2024

The Fair Work Ombudsman is going to court over alleged underpayments of workers at three United Petroleum outlets in Tasmania and South Australia. The FWO alleges four migrant workers at Tasmania’s Sandy Bay and Kingston outlets were underpaid a total of more than $20,000. It alleges they were paid flat hourly rates between $16 and $23 for a fixed number of hours per week, and not paid for extra time worked.

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Retail Wire

JANUARY 16, 2024

The Washington Attorney General has launched a legal challenge against the merger of Kroger and Albertsons, the two leading supermarket chains in the U.S. This $24.6 billion mega-deal has been in the spotlight due to its potential impact on food retail competition.

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Supermarket 130

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Wholesale

Inside Retail

JANUARY 16, 2024

The head of the next-generation design brand discusses how his family business, a small hospitality supplier in the back streets of Perth, grew to be a vanguard in importing iconic contemporary designed products for homes and businesses. Inside Retail : District started as Table and Chair, your family wholesale business, and rebranded when you became the CEO.

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Wholesale Shopping Management Marketing 130

Wiser

JANUARY 16, 2024

A well-executed retail audit can reveal important data about the shelf, staff performance, and customer experience. This data can be instrumental in making informed decisions to drive your sales and enhance your brand reputation. However, harnessing and interpreting this data can be a challenge without the right tools and expertise. This is where Wiser’s Retail Intelligence can play a pivotal role.

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Inside Retail

JANUARY 16, 2024

Throughout every year, there are many events and days where causes are recognised or celebrated that offer opportunities for brands to engage with their customers. Klaviyo – an intelligent marketing automation platform – has created the ultimate calendar with more than 150 key e-commerce dates to consider when planning and executing your year-long marketing strategy.

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Retail Gazette

JANUARY 16, 2024

In 2023, the cost-of-living crisis persisted, weighed down by soaring inflation and economic uncertainty. As we enter the New Year, Retail Gazette asks the sector’s leaders what big trends they think will shape retail in 2024. Paul Marchant, CEO, Primark Inflation may be easing, however, Primark boss Marchant believes that value will remain top priority for customers and he says the chain is “well placed to meet this demand” The Primark chief also predicts we will see “an accel

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Fashion Consumer Shopping Finance 132

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Wire

JANUARY 16, 2024

In an exciting new development, Whataburger is now serving its burgers and fries in its 1,000th restaurant.

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Hyken

JANUARY 16, 2024

This is an important topic that every CEO, business owner, leader, manager, and supervisor must understand. When it comes to customer service and customer experience (CX), there is a difference between perception and reality. First, how we think our customers perceive our customer service and CX is often not the reality. It’s just our perception. Reality isn’t what we think or believe.

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Customer Experience Management Shopping ATS 123

Retail Wire

JANUARY 16, 2024

The popular delivery service is shutting down its standalone alcohol ordering company.

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Retail Gazette

JANUARY 16, 2024

Mike Ashley’s Frasers Group is set to create a new multi-brand store in Kent at Fremlin Walk. The new agreement will see the retail giant fully refurbish its current 101,921 sq ft unit into a flagship featuring several of its well-known brands under one roof including Flannels and Sports Direct. In preparation for the transformation, the current House of Fraser store at Fremlin Walk will temporarily shut its doors from 30 March, with a reopening scheduled for Autumn 2024.

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