Retail Customer Experience
NOVEMBER 21, 2023
As shopper spending undergoes yet another transformation this year, retailers hold the key to making this holiday season beneficial (and profitable) for shoppers, shareholders and suppliers’ brands by adapting to the shopper’s life and her perception of value.
Retail TouchPoints
NOVEMBER 21, 2023
The winter holiday season is a critical time for retail. November and December holiday sales average around 19% of total retail sales, per the NRF , and this share can be even higher for some department stores and specialty retailers. Emarketer anticipates that holiday retail sales will grow 4.5% this year to surpass $1.3 trillion. The stakes have never been higher!
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Inside Retail
NOVEMBER 21, 2023
Consumers may be paying more for synthetic or lab-made diamonds that are less valuable than they seem, according to the latest research from Rapaport. The cost of synthetic diamonds is crashing, dropping as much as 98 per cent lower than standard pricing. However, some retailers still charge the same high prices for synthetic diamonds as for natural diamonds.
Retail TouchPoints
NOVEMBER 21, 2023
GoodwillFinds — the online ecommerce platform of the 120 -year-old nonprofit Goodwill — has teamed up with return assurance platform Seel to better “compete with other digital resale websites” by offering returns. GoodwillFinds customers can now purchase return assurance for any item, spanning every category on the site — from clothing and shoes to luxury and vintage items to electronics and housewares.
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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
Inside Retail
NOVEMBER 21, 2023
Chinese discount variety store Miniso posted unaudited revenue of US$519.6 million for the September quarter, representing a 36.7 per cent year-over-year increase. Sales from China were up 34.7 per cent to $342.1 million, primarily driven by a 41.2 per cent increase in revenue from Miniso’s offline stores and a 46.1 per cent increase from Top Toy, the company said.
Retail TouchPoints
NOVEMBER 21, 2023
As part of a recently signed multiyear agreement, Foot Locker has become an official National Basketball Association league marketing partner in the U.S., unlocking a multitude of brand-building benefits for the struggling retailer. The collaboration will engage fans throughout the NBA season, including at marquee events like the NBA All-Star Game, and Foot Locker will receive media exposure across platforms including on-court virtual signage and on NBA social channels.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
NOVEMBER 21, 2023
Walmart Business has spent the last year building out its solutions and services for SMB customers, including a dedicated membership offering and tailored app experience. Now Walmart is helping small businesses prepare for holiday office celebrations. Walmart Business has launched its Holiday Party Shop and Employee Gift Finder solutions, to help businesses and nonprofits prep for holiday parties so they can save time and money.
Inside Retail
NOVEMBER 21, 2023
I’ve had a tumultuous relationship with the beauty advent calendar. Once, I had the idea to create one. That is the truth. After months and months of back and forth with an offshore manufacturer and an artist, 200 beauty advent calendars arrived in the office. The whole team hustled to fill each box with miniature beauty products, wrapping them individually in pretty pink tissue paper before placing them inside a beautifully designed, numbered box.
Retail Wire
NOVEMBER 21, 2023
American Eagle saw its share price drop roughly 17% on Tuesday, sparked by a holiday projection that failed to meet market expectations.
Inside Retail
NOVEMBER 21, 2023
Abercrombie & Fitch Co has posted a double-digit increase in net sales for the third quarter that ended October 28, led by the sharp growth of the Abercrombie brand. The company’s net sales were up 20 per cent to US$1.1 billion (up 19 per cent on a constant currency basis), while total comparable sales rose 16 per cent. The Abercrombie brand’s sales jumped 30 per cent to $547.7 million, with Hollister up by 11 per cent to $508.7 million.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Retail Wire
NOVEMBER 21, 2023
The founder of Binance has resigned from his CEO post and agreed to plead guilty to the DOJ's anti-money laundering charges.
Retail TouchPoints
NOVEMBER 21, 2023
Walmart is working with Bamboo Rose to develop and implement an enterprise sourcing platform (ESP) designed to bring together disparate systems and improve efficiencies with the retailer’s tens of thousands of suppliers around the world. The solution will support Walmart’s new global multicategory sourcing structure, which supports an EDLC (everyday low cost) operational model.
Retail Wire
NOVEMBER 21, 2023
American Airlines flight attendants have asked for permission to strike, and Southwest pilots may be next.
Retail Focus
NOVEMBER 21, 2023
The Fragrance Shop, is thrilled to announce the grand opening of its brand new experiential flagship store on Oxford Street, London. This 2,300 sq ft store, the first of its kind, promises an unparalleled fragrance shopping experience like no other. Located on the vibrant Oxford Street, The Fragrance Shop’s flagship store sets a new standard in fragrance retail.
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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.
Inside Retail
NOVEMBER 21, 2023
Many retailers perceive email and SMS marketing as merely a means to create sales opportunities or build brand awareness. But smart retailers know that creating memorable, personalised interactions can foster long-term customer loyalty by building genuine engaged relationships with customers. By using audience segmentation , retailers can create experiences that surprise and delight customers, turning them into raving fans.
Retail Focus
NOVEMBER 21, 2023
Every retailer, and every graphics installer, has the need for short-term, self-adhesive window and wall graphics that are easy to remove without leaving any adhesive residue. New Year’s sales are a perfect example of one of those times. We’re happy to report that Dorotape have the perfect solutions. Easy to remove self-adhesive graphics from two market-leading manufacturers.
Inside Retail
NOVEMBER 21, 2023
Earlier this month, the Lego Group marked its entry into the travel retail space in Singapore with the opening of two Lego Airport Stores at Singapore Changi Airport. Located at Terminals 3 and 4, the new stores showcase the brand’s ‘retailtainment’ concept, which aims to inspire creativity, build brand love and encourage hands-on play. Both stores will display the Singapore-exclusive HSBC Rain Vortex – the world’s tallest indoor waterfall located in Jewel Changi Airport.
Retail Wire
NOVEMBER 21, 2023
By stacking coupons, watching for sales, and using browser extensions that add even deeper discounts, shoppers can find Black Fridays deals with a little legwork.
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Retail Gazette
NOVEMBER 21, 2023
Ikea has launched a new mattress removal and recycling scheme as part of its sustainability efforts. The home furnishings retailer’s latest initiative will transform old mattresses into raw materials, which can then be used for new products. Customers are required to book a collection for their mattress, either online or in-store for £40 per item.
Retail Wire
NOVEMBER 21, 2023
A segment of the Southeastern Pennsylvania Transportation Authority (SEPTA) broils with discontent as two unions are considering a strike.
Retail Dive
NOVEMBER 21, 2023
Retail sales and seasonal budgets this year are expected to rise, but consumers anticipate buying fewer gifts with less bang for their buck.
Retail Wire
NOVEMBER 21, 2023
A Listeria outbreak has proven deadly, as one person died and 10 were hospitalized after eating peaches, nectarines, and plums.
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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s
Dezeen
NOVEMBER 21, 2023
Gradated lava stone flooring and suspended planet-like orbs feature at the Cafe Nuances coffee shop in Paris , which was created by Dezeen Awards -nominated studio Uchronia. Located on the city's Rue de la Tremoille, the coffee shop is the third Uchronia -designed branch for Parisian coffee roaster Cafe Nuances. Cafe Nuances' latest branch has a bright white facade The one-room shop is fronted by a bright white facade in stark contrast to its vivid-hued interior.
Retail Wire
NOVEMBER 21, 2023
2,100 Detroit casino workers have approved a contract proposal, bringing a 34-day strike to a halt for two of three casinos.
Retail Dive
NOVEMBER 21, 2023
The department store notched more declines in Q3. But store comps were stronger, thanks in part to its Sephora partnership, and margins grew.
Retail Wire
NOVEMBER 21, 2023
In a Sotheby's auction in London, a rare 1926 Macallan Adami single-malt whiskey sold for $2.7 million.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Retail Gazette
NOVEMBER 21, 2023
M&S chairman Archie Norman has claimed faulty self-checkouts are behind shoplifting “creeping in” among the middle classes. The former MP said customers were tempted to leave without paying when the machines failed to scan products. The M&S chair told The Telegraph : “With the reduction of service you get in a lot of shops, a lot of people think: ‘This didn’t scan properly, or it’s very difficult to scan these things through and I shop here all the time.
Retail Wire
NOVEMBER 21, 2023
Apple finds itself at the center of an antitrust lawsuit against Venmo and Cash App users.
LS Retail
NOVEMBER 21, 2023
©iStock/Ole_CNX Before diving into AI translation software and tools, it’s important to define machine translation. The automated conversion of one language to another, machine translation works by converting text from a source language and producing the equivalent in the target language. Many translation services combine machine translations with human support to ensure the translation is specific to the target location.
Retail Wire
NOVEMBER 21, 2023
Could this be a good sign for gas prices?
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With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.
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