Retail Customer Experience
DECEMBER 28, 2023
The year 2023 was one of retail innovation when it comes to retail customer experience. In case you missed any coverage, here’s a rundown of top brands and retailers embracing new technology to boost the customer experience.
Retail TouchPoints
DECEMBER 28, 2023
The Container Store has promoted two executives as it continues to focus on strengthening its “Custom Spaces” business. Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores. Both Rawlinson and Pape will report directly to CEO and President Satish Malhotra.
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Retail Wire
DECEMBER 28, 2023
The beer industry is undergoing what appears to be a significant transformation. Current trends suggest that the industry's U.S. shipments will fall to their lowest level in a quarter-century by the end of the year.
Retail Dive
DECEMBER 28, 2023
The costs of implementing same-day and next-day delivery might not be worth it given the level of consumer interest in the service.
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Retail Wire
DECEMBER 28, 2023
The Portland International Airport has welcomed a comforting pair of therapy llamas to help ease the stress of holiday travelers.
Retail Dive
DECEMBER 28, 2023
The retail and branding expert discusses the state of the consumer, the habits companies should leave behind in 2023 and what lies ahead in the new year.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Gazette
DECEMBER 28, 2023
Jigsaw’s parent company Mountain Berg’s profits jumped £700,000 to £1.9m as sales surged 19% to £56.8m in its year to the end of January. The performance mark a stark turnaround for the brand, which had been struggling even before the pandemic amid a tough mid-market fashion sector. However, the fashion chain has thrived post-pandemic in part due to its stronger online offer, where it now sells through Next, according to This Is Money.
Retail Wire
DECEMBER 28, 2023
A recent Harvard study has found that social media companies have collectively made over $11 billion in U.S. advertising revenue from minors.
Retail Gazette
DECEMBER 28, 2023
Four Asda sites in the south of England could face industrial action in the new year, after staff at its Gosport store voted to strike recently. The GMB trade union revealed staff at the Gosport superstore in Hampshire would strike from 12 January to 28 January last week. A further three unnamed stores have since claimed they are seeking to do the same.
Retail Wire
DECEMBER 28, 2023
American vehicle manufacturing behemoth General Motors (GM) is battling the City of San Francisco with a lawsuit.
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Retail Customer Experience
DECEMBER 28, 2023
Data is key for better understanding your target audience and with the right data — consumers will be less inclined to hit the dreaded unsubscribe link and run toward competitors. Here are some of the marketing trends that will continue to help retailers supercharge their efforts in 2024.
Retail Wire
DECEMBER 28, 2023
The Federal Trade Commission is suing the largest Christian University in the U.S., Grand Canyon University, for deceptive advertising.
Retail Gazette
DECEMBER 28, 2023
Selfridges has asked parent company Central Group for cash to pay its upcoming debt commitments as co-owner Signa filed for insolvency yesterday. Signa, the retail and property empire created by Austrian billionaire René Benko filed for insolvency for two of its key divisions, including Signa Prime Selection, which co-owns properties such as the Selfridges department store in London and Berlin store KaDeWe.
Retail Wire
DECEMBER 28, 2023
A family from Miami used an Apple AirTag to track their stolen luggage from the Charlotte Douglas International Airport.
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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
LS Retail
DECEMBER 28, 2023
©iStock/CoreDesignKEY Humane recently announced that the AI Pin , its splashy AI-powered wearable, will start shipping in March 2024. People who placed priority orders will get their devices first, and Humane says it will ship orders based on the date of purchase, according to a post on X (formerly Twitter). The device can pick from different AI services to respond to your queries — all without forcing you to look at a screen.
Retail Wire
DECEMBER 28, 2023
Times Square may be the place to be as far as ringing in New Year's Eve. However, saying hello to 2024 is going to cost some partiers big time.
Retail Gazette
DECEMBER 28, 2023
Uniqlo’s UK boss has committed to reducing prices as inflation eases as it seeks to attract more shoppers amid its expansion in the country. The fashion chain plans to pass on the falling cost of materials to consumers by cutting prices on premium items, Alessandro Dudech told The Telegraph. “We believe in passing on those price reductions,” he said.
Retail Wire
DECEMBER 28, 2023
The billionaire co-founder of Xiaomi, Lei Jun, has unveiled an extensive plan to enter China's electric automotive market and compete with car giants such as Tesla and Porsche.
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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.
Retail Gazette
DECEMBER 28, 2023
Retailers are set to pay for shoppers’ e-waste recycling from 2026 under new UK plans from the Department for Environment, Food and Rural Affairs (Defra). UK producers and retailers are planned to cover the bill for household and in-store collections of electrical waste, the government department revealed in a consultation published today. The measures include the requirement for larger retail companies to create free “collection drop points for electrical items in-store” without needing t
365 Retail
DECEMBER 28, 2023
Currys, in partnership with the award-winning UK fintech charity Pennies , has successfully raised over £1 million for charity. This milestone has been achieved through customer micro-donations, demonstrating the power of collective small contributions. The partnership has enabled support for various charities, including the Digital Poverty Alliance in the UK and My Canine Companion in the Republic of Ireland (ROI).
Retail Gazette
DECEMBER 28, 2023
The number of women hired as chief executives of UK retailers rose to a record high last year. Thirteen female leaders were hired to the top job of UK retailers in 2022, which equates to 31% of the 42 appointments made, according to management consultancy Korn Ferry. Retail Gazette looked into the new intake of female CEOs. Lyssa McGowan, chief executive, Pets at Home Pets at Home hired Sky chief consumer officer Lyssa McGowan as its new chief executive.
Retail Adventures
DECEMBER 28, 2023
Click HERE or on the photo above to watch! The Retail Adventures Gang is back with a podcast wrapping up 2023. We talk about Macy's proposed buyout, Black Friday and Cyber Monday, Holiday shopping, what's happening in New York City, Singapore, and London, shopping centers, car parks, and of course, Jason's covetable Christmas sweater collection. We may be from all over the globe, but it’s a small world when Rich, Georganne, Jason, Jeremey and Ian get together.
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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.
Retail Gazette
DECEMBER 28, 2023
Frasers Group unveiled its latest Frasers flagship in Norwich in September as it continues the rollout of its upmarket “next generation” department store format. The premium concept, which launched in Wolverhampton back in 2021, looks to “rewrite the rulebook and redesign the department store”, explains Frasers Group head of luxury and premium Lauren Barrie.
Miller Zell
DECEMBER 28, 2023
As customer experience partners for retailers and other businesses with branded environments, Miller Zell provides clients an optimized collaboration of right and left brainers.
Retail TouchPoints
DECEMBER 28, 2023
BCG’s research into consumers’ sustainability attitudes and actions is a very stark expression of three fundamental problems related to sustainability: 1. There are a raft of governmental targets and commitments that have no chance of succeeding unless they are actively understood by consumers and put into practice. 2. There are a host of global brand companies that, though they nod to more sustainable practices and have extensive roadmaps, have not found the investment ambition to bring their c
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