Tue.Dec 03, 2024

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Here’s What Actually Works in Holiday Marketing (No All-Nighters Required)

Retail TouchPoints

Real talk — we all know what the next few months look like. You’re in the middle of your Q4 plans, juggling a million platform changes, watching your CPMs climb and trying to figure out how to make this holiday season different from last year’s chaos. Trust me, I’ve been there, living that same spreadsheet life, wondering if throwing more budget at broader audiences is really the answer.

Marketing 288
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Retail Roulette – Why Black Friday and Cyber Monday discounts are a complete gamble for retailers and consumers alike

Retail Focus

It’s official – long gone are the days of the standalone Black Friday and Cyber Monday discounts. Now, securing sought after products at the best price is becoming increasingly chaotic for consumers, with prices fluctuating during a number of weeks across the Golden Quarter. Forget deal or no deal, it’s more like deal or disappointment for consumers, leaving much to be desired in terms of results for retailers.

Consumer 261
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At 60, The Paper Store Remains Committed to Being the ‘Antithesis of Online Shopping’

Retail TouchPoints

Like most retailers of a certain age, The Paper Store debuted in brick-and-mortar — in this case a modest family-run newsstand in Maynard, Mass. that opened in 1964. And while the retailer has embraced ecommerce, its focus hasn’t wavered from providing an experiential, discovery-oriented in-person shopping experience for a wide range of product categories including apparel, décor, beauty and gifts.

Shopping 286
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Sydney Party Decorations to acquire The Party People

Inside Retail

Dean Salakas is selling The Party People to Sydney Party Decorations, the same entity that bought The Party People’s Mega Party Warehouse store in Campbelltown earlier this year, for an undisclosed price. As part of the agreement, Salakas will step down from The Party People effective December 17, after 17 years in the role. “It’s a mixture of emotions but I am so grateful for my journey having worked with some great people and partners along the way,” Salakas wrote on LinkedIn

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Wally’s Wine & Spirits Joins Century Plaza’s Urban Retail Concept

Retail TouchPoints

Wally’s Wine & Spirits , a gourmet retail destination that offers wine, artisan cheese, charcuterie and a select menu of California-French food, will debut a new concept from Reuben Brothers at Century Plaza in Los Angeles next year. Set to open in summer 2025, the new Wally’s concept will feature a 2,500-square-foot interior and a 1,500-square-foot outdoor terrace, creating an open-air dining experience within one of the architectural waterfront spheres in front of the Fairmont Hotel along

Outdoor 275
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David Jones launches online app in $65m digital transformation journey

Inside Retail

Department store chain David Jones has launched its online app, a cornerstone of the retailer’s three-year, $65 million technology transformation project. David Jones tapped software engineering consultancy Mindera to develop the app, features of which will include personalised wish list notifications, product recommendations, express checkout, native live chat and loyalty program integration when David Jones Rewards relaunches in the middle of next year. “We know that 70 per cent of

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How Amazon Haul challenges discount e-commerce players Temu and Shein 

Inside Retail

Last month, Amazon moved into the budget e-commerce space through the launch of a discount website, Haul, which offers consumer products priced under US$20. Haul positions Amazon to directly compete in the fast-growing discount retail market, particularly against established players like Temu and Shein, which have gained substantial market share in recent years with their low-price business models.

Shipping 130
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NBCU Brings Shoppable Ads to Rockefeller Center Tree Lighting Special

Retail TouchPoints

NBCUniversal is bringing its “Virtual Concessions” ecommerce ad capability — which launched this summer during the Paris Olympics — to its holiday special, Christmas in Rockefeller Center, on NBC and Peacock on Dec. 4, 2024. Example of a Virtual Concessions ad. (Image courtesy NBCUniversal) Alongside live coverage of the 92 nd annual tree-lighting ceremony in NYC’s Rockefeller Center, viewers will be able to shop for holiday snacks and gifts from the comfort of home.

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The happiness formula that drives retail customer satisfaction and loyalty

Inside Retail

Happiness might seem super unpredictable, but it’s one of the most simple, predictable and fundamental principles of human behaviour. Whether it’s the joy of a celebration, the pride in achieving something from a goal we have set, or the pleasure we get from a retail encounter, happiness consistently comes from the same source: the alignment of our perceptions with our expectations.

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Nike to Shut Down Digital Fashion Brand RTFKT

Retail TouchPoints

RTFKT , the Web3 sneaker brand that Nike acquired in 2021 , will wind down operations by the end of January 2025, transitioning into an archived site to showcase the designs created for the platform. Nike will maintain its.Swoosh Web3 brand — in October 2023 Nike released the first IRL sneaker design tied to its.Swoosh Web3-enabled platform — however, the company now appears to be more focused on real-world concerns.

Fashion 276
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Black Friday 2024 results showcase the growing power of AI and chatbots

Inside Retail

Black Friday, one of the most anticipated days of the entire retail calendar, has officially passed, and the results of this shopping event revealed some unique findings. Despite some concerns that Black Friday sales may have been diminished by month-long discount offerings, the shopping holiday proved surprisingly fruitful. According to data provided by Adobe Analytics, online Black Friday shopping in the US hit new heights in 2024, with consumers spending a record US$10.8 billion online on Fri

Consumer 130
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Tesco, Asda and Waitrose among supermarkets selling ‘Italian’ tomato purée of Chinese origin

Retail Gazette

Tesco and Waitrose are among the supermarkets facing backlash after a BBC investigation alleged their ‘Italian’ tomato purée may contain tomatoes grown and picked in China using forced labour. A BBC Eye investigation found that Britain’s largest supermarket is one of several supermarkets marketing its own-brand tomato purée as ‘Italian’, but claimed contains tomatoes grown in both Italy and China.

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How Australian brand Hairification made a product that rivals Olaplex and K18

Inside Retail

One of the most prevalent trends in the beauty industry across both the colour cosmetic and skincare categories is dupes. But until recently, the haircare category had been slow to adopt the new wave of affordable and accessible beauty. Jordan Mylius’ haircare brand Hairification is one of the first in the haircare category to answer the consumer call for efficacious products at an accessible price point with the introduction of his new H24 range “Dupe culture is certainly part of our beauty cul

Consumer 130
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Next Generation of Coffee Drinkers Seek Functional Blends to Support Wellbeing

Retail Focus

New data from Nespresso Professional, which supplies B2B coffee solutions for the office and HORECA sectors across the UK, has highlighted consumer curiosity for so-called ‘functional coffees’ that come with added health and wellness ingredients like protein, collagen, and vitamins. The research comes as Nespresso Professional launches Forte Extra – a variant of its top-selling Professional coffee, Forte, but with added caffeine.

Consumer 130
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Thai hypermarket Big C boosts profits with fresh food focus

Inside Retail

Thailand’s Big C, the retailing arm of Berli Jucker (a vertically integrated company that also has its nose in manufacturing and distribution of consumer products and packaging) talked up its bottom line rather than its top one when it presented its third-quarter results to investors on November 18. It’s getting to be a habit. Still, it’s understandable given that Thai consumers continue to balk at spending while many of them are still heavily in debt.

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JYSK Announces latest record-breaking turnover

A1 Retail

JYSK reports turnover is up +13.6 percent on 2022/2023 to €120m across IRE and UK Customer growth has increased by +20 percent YoY with 400,000 new customers Five new store openings across IRE and UK in FY24 Danish furniture and sleeping retailer JYSK, has revealed a record-breaking turnover of €120m up 13.6 percent on the previous year for IRE and UK for 2023/2024.

Marketing 104
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Mike Ashley data request ‘stonewalled’ in HMRC dispute

Retail Gazette

Sports Direct tycoon Mike Ashley was “met with a complete stone wall” after his request for personal data following a demand from HM Revenue & Customs (HMRC) for £13.6m in additional taxes, the High Court has heard. The retail billionaire launched legal action against the government body over claims of “extensive” breaches of data protection obligations, The Times reported.

Returns 105
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Former Tusk cafe bar operator faces court for breaching Fair Work Act

Inside Retail

Former Tusk cafe bar operator Monaco Willows is facing court for allegedly underpaying and deducting money from a worker’s pay without permission. The Fair Work Ombudsman received a request for assistance from a visa holder who worked as a full-time chef with Monaco Willows from October 2021 to April 2023. The company allegedly deducted a combined $3610 from the employee’s pay, which it said was for food, coffee and drinks, without the worker’s authorisation in writing.

ATS 130
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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Shaftesbury Capital welcomes Nagare Coffee for West End debut on Newburgh Street

A1 Retail

Shaftesbury Capital has announced that Asian-inspired artisanal café concept, Nagare Coffee, is set to join Soho. Taking its first-ever West End site at 2 Newburgh Street, just off Carnaby Street, Nagare Coffee will add a boutique café to the destination, as it continues to evolve its F&B offer. With a neutral and minimalist aesthetic, Nagare Coffee has chosen Soho for its second bricks and mortar location, launching this December in a 1,300 sq ft space.

Boutique 105
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Cargill Is Slashing 5% of Workforce, Leaving Thousands Jobless Worldwide

Retail Wire

Agribusiness giant Cargill is doing some restructuring, including laying off about 8,000 employees.

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Sofology MD steps down as DFS merges management teams

Retail Gazette

Sofology boss Emma Dinnis will step down at the end of the month as owner DFS merges its management teams to create a “more simplified structure”. As part of this restructure, the sofa giant’s DFS chief executive Nick Smith will step into the newly-created role of group chief customer and commercial officer, as he takes over leadership of Sofology alongside his existing responsibilities.

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US Customs Agents Seize Fake Gibson Guitars Worth $18 Million in Biggest Bust Ever

Retail Wire

CBP agents intercepted an enormous shipment of counterfeit Gibson guitars.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Online Shoppers Have a Need… A Need for Speed

365 Retail

As 2025 beckons, slight economic improvements such as easing inflation are tempered by high interest rates and cost-of-living pressures that continue to impact both consumers and small businesses. For many online retailers, higher National Insurance contributions and new tax policies are adding to operational costs. As PayPal’s 2024 e-Commerce Index highlights, 89% of UK businesses express economic concerns, and 46% cite rising costs.

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Banks Jack Up Credit Card Rates as Promised Regulations Stall in Limbo

Retail Wire

In response to a proposed rule by the U.S. government, some credit cards have raised interest rates and added new fees.

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How technology is enhancing online retail

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Online retail has transformed the way consumers shop, revolutionizing the retail industry over the past two decades. With the advent of new technologies, online retail is experiencing continuous growth, providing both opportunities and challenges for retailers.

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Whole Foods Tries Out a Small-Format Concept Again Called the Daily Shop. Here’s Why It Will Work This Time

Retail Wire

Whole Foods has tested this concept before.

Shopping 147
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Create SEO-Friendly Content to Boost Traffic & Engagement

Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.

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Cyber Monday spending hits $13.3B: Adobe

Retail Dive

Cyber Monday remains the biggest online shopping day, but the five-day period from Thanksgiving to Monday brought in over $41 billion online overall.

Shopping 134
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Red Lobster Customers Can Sip and Snack During New Happy Hour Featuring $5 Drinks and $2 Off Starters

Retail Wire

Red Lobster makes the season merry and bright with cheap drinks and apps.

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Consumers have a new option as millions of packages are swiped from porches each year

Retail Dive

PorchPals is an insurance product that could shake up coverage for a problem that has only escalated with the growth of e-commerce.

Consumer 128
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Peet’s Coffee To Offer Complimentary Holiday Mocktails and Festive Limited-Edition Postcards

Retail Wire

Peet's Coffee encourages customers to send classic postcards by artist Lisa Congdon.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.