365 Retail

NOVEMBER 2, 2023

New research from Twilio reveals that 50% of UK consumers want the brands they engage with to offer the communication channels they most commonly use in their day-to-day interactions. The research, which surveyed 2,005 UK consumers in October 2023, found that WhatsApp emerged as the top choice for our personal interactions with friends (54%) and family (54%), with social media and voice calls also identified as personal communication channels.

Consumer 64

Consumer Customer Experience Marketing ATS 64

Inside Retail

NOVEMBER 2, 2023

Kmart Australia has paid a $1.3 million infringement notice for sending 212,471 marketing emails, according to the Australian Communications and Media Authority (ACMA). The emails were sent between July 2022 and May 2023 to customers who had previously unsubscribed, due to a combination of technology, system and procedural failures. “When a customer decides to opt out of a marketing mailing list, businesses are obliged to fulfil that request.

Fulfillment 299

Fulfillment Marketing Department Stores 299

Retail TouchPoints

NOVEMBER 2, 2023

Today’s online shoppers are looking for ecommerce businesses to connect with them on a personal level. By delivering relevant, targeted content and experiences — commonly known as personalization — ecommerce companies can increase engagement, conversion, average order value and ultimately, revenue. However, in 2020, Google announced plans to make third-party cookies obsolete on the internet in response to greater consumer privacy demands and new regulations.

Marketing 275

Marketing Customer Experience Management Consumer 275

Inside Retail

NOVEMBER 2, 2023

A lot of dedication and effort goes into making main streets attractive. Local governments, planners, place makers, economic development managers, trade associations and retailers work hard to design, improve and revitalise main streets. The goal is to make them attractive places to increase shopper numbers, provide pleasant places for communities, and boost local economies.

Department Stores 299

Department Stores Shopping Marketing Planning 299

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Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

Customer Experience

Retail TouchPoints

NOVEMBER 2, 2023

VF Corp , parent company of brands including The North Face , Vans , Timberland and Supreme , has unveiled its “Reinvent” transformation strategy after another disappointing quarter and pressure from a new activist investor in its ranks. VF Corp shares are down nearly 50% this year, and while expected, lackluster results in the company’s latest earnings haven’t helped matters.

Returns 264

Returns Planning Promotions ATS 264

Retail Wire

NOVEMBER 2, 2023

DoorDash has introduced a new pop-up tipping notification when customers leave a $0 tip.

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Retail Wire

NOVEMBER 2, 2023

The FTC claims that Amazon has created defect ads to increase profits and resorted to savage tactics in the price wars.

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Retail TouchPoints

NOVEMBER 2, 2023

Melissa & Doug is partnering with experiential retailer CAMP on a pop-up event in New York City to celebrate the toy brand’s 35th anniversary and the opening of the its first permanent brick-and-mortar store in White Plains, N.Y. The CAMP pop-up experience, titled “Let’s Play Pizza Party!” will be held Nov. 4, 2023 at the retailer’s Columbus Circle location.

Location 264

Location Marketing ATS 264

Inside Retail

NOVEMBER 2, 2023

Cotton sustainability initiative Better Cotton has launched the first-ever traceability solution for the fashion and textile sectors. The organisation has worked with retailers and brands, including H&M Group, Marks & Spencer, Walmart, Target, Bestseller, Gap Inc and C&A, to prepare for the launch. The solution, which has been developed for over three years, provides visibility of cotton’s journey through the supply chain by logging stakeholder input on the Better Cotton Platform.

Fashion 263

Fashion Planning ATS Accessories 263

Retail Wire

NOVEMBER 2, 2023

Spirit Halloween clings on to life after October.

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263

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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Retail TouchPoints

NOVEMBER 2, 2023

Amazon Business has added a pay-over-time option for B2B customers via an expansion of its partnership with BNPL provider Affirm. Amazon Business will make the option available to all eligible sole proprietor businesses by Black Friday. Small business owners selecting Affirm at checkout will enter information, including their registered business name and address.

Checkout 257

Checkout Fulfillment Management ATS 257

Inside Retail

NOVEMBER 2, 2023

Footwear brand Crocs saw higher revenue and net income in the third quarter on the back of an increase in Crocs brand sales worldwide. Sales of the Crocs brand alone jumped 11.6 per cent to $1.24 billion with the highest sales growth seen in the Asia-Pacific region, where it leapt 26.5 per cent to $272.4 million. The company’s overall revenue – including sales of its struggling Heydude brand which fell 8.3 per cent to $383.89 million – rose 6.2 per cent year on year to reach $1.617 billion

Management 246

Management ATS 246

Retail TouchPoints

NOVEMBER 2, 2023

The New Retail Leaders Driving Industry Progress The retail industry is changing rapidly, and a new collective of leaders are helping shape the future of commerce and omnichannel experience. Meet the 40 professionals we believe are making a big impact within the four walls of their businesses…and beyond.

Social Commerce 246

Social Commerce Customer Experience Marketing 246

Retail Wire

NOVEMBER 2, 2023

The Walt Disney Company has announced its acquisition of Comcast's remaining 33% stake in Hulu.

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail Focus

NOVEMBER 2, 2023

Bluewater has welcomed four new brands this autumn including opticians and glasses retailer Ace & Tate, Chinese inspired eatery Buns Away and London perfumier Sunnamusk meanwhile specialist coffee brand, Black Sheep Coffee is set to open at the centre this November. Ace & Tate’s 870 sq ft store is located on the Lower Guildhall next to Ted Baker.

ATS 147

ATS Kiosk Location Accessories 147

Retail Wire

NOVEMBER 2, 2023

Target CEO Brian Cornell tries to readjust the retail company's aim.

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Retail Focus

NOVEMBER 2, 2023

Trafford Palazzo and Showcase are celebrating the brand’s four-week residency, with Showcase having made its North West debut at the UK’s first next generation retail and experience centre. Showcase ran four consecutive weekends of highly sought-after sample sales in Trafford Palazzo’s dedicated 6,960 sq ft white box promotional space, TP Glow. Showcase hosted 10 leading luxury brands at Trafford Palazzo, including Sophia Webster, Reiss, Helmut Lang, Theory, Herschel, Olivia von Halle, and Mat

Fashion 147

Fashion Promotions Consumer Shopping 147

Retail Wire

NOVEMBER 2, 2023

Toyota has recalled over 1.8 million RAV4 vehicles due to a potential fire risk.

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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Retail Dive

NOVEMBER 2, 2023

The closures involve just two locations, but represent a further retreat from non-grocery brick-and-mortar retail.

Apparel 138

Apparel Location 138

Retail Wire

NOVEMBER 2, 2023

It might be time to say goodbye to the McDonald's dollar menu.

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Inside Retail

NOVEMBER 2, 2023

Artificial Intelligence chatbots are everywhere. They have captured the public imagination and that of countless Silicon Valley inventors and investors since the arrival of ChatGPT about a year ago. The stunning human-like abilities of conversational AI – a form of artificial intelligence that enables computers to process and generate human language – have sparked widespread optimism about their potential to transform workplaces and increase productivity.

ATS 130

ATS Management Marketing 130

Retail Wire

NOVEMBER 2, 2023

CVS' third quarter earnings have surpassed Wall Street's predictions, but its shares have fallen slightly.

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Inside Retail

NOVEMBER 2, 2023

Global lifestyle brand Miniso has unveiled its first-ever Sanrio-themed store in Indonesia, signalling its ambition to not only expand its store footprint but also revolutionise the customer experience. Located in the bustling Margo City Mall, the 450sqm flagship store reimagines the retail landscape by integrating some of the world’s most beloved intellectual properties (IPs) into the shopping environment.

Consumer 130

Consumer Accessories Marketing Location 130

Retail Focus

NOVEMBER 2, 2023

Looking to migrate your business to Windows 11? Want to equip your employees with the latest Microsoft 365 tools and features? Then a Microsoft Vendor is exactly what you need. With a market cap of $2.1 trillion, Microsoft is officially the third largest company in the world. The company has been able to reach this impressive market position thanks to consistently releasing industry-leading operating systems, server applications, productivity applications, software development tools, games conso

Shopping 130

Shopping Management Marketing Planning 130

Inside Retail

NOVEMBER 2, 2023

Starbucks Coffee Company has announced Triple Shot Reinvention with Two Pumps – a long-term growth plan for brand elevation, global expansion, and cost efficiency. The company described the strategy as the “next step in the re-founding of the company” to deliver significant value to partners, customers and shareholders. The plan includes three priorities – elevating the brand, strengthening and scaling digital, and becoming truly global – along with “two pumps” – unlocking efficiency and reinvig

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Planning Returns Customer Experience Location 130

Retail Gazette

NOVEMBER 2, 2023

Lidl has overtaken Aldi as the UK’s cheapest supermarket, ending the discounter’s 16-month run. Consumer group Which? conducted its monthly cheapest supermarket price comparison, comparing the cost of a basket of groceries and household essentials. Its latest research shows that Lidl was 17p cheaper than its closest rival Aldi by just 17p, with an average basket costing £74.58.

Supermarket 128

Supermarket Consumer Shopping ATS 128

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Your website can be more than just a digital presence—it can be a thriving profit center. Discover proven strategies to monetize your website, whether you sell physical products, digital downloads, or services. Learn the importance of user-friendly design, high-quality content, and tailored marketing to meet audience needs and boost engagement. Explore options like e-commerce, affiliate marketing, and subscriptions, and use analytics to optimize for success.

Marketing

Inside Retail

NOVEMBER 2, 2023

Cybersecurity protection can fall down the list of priorities for small retailers. Facing a range of concerns including customer acquisitions, business expansion and growth and rising costs, owners often cite a lack of time and resources as a barrier to addressing cybersecurity vulnerabilities. There’s also the belief that size can provide a level of protection, with small and medium-sized businesses (SMBs) not seeing themselves as a relevant target for hackers.

ATS 130

ATS 130

Retail Dive

NOVEMBER 2, 2023

The initiative, which lets artisans sell goods and host virtual classes, is in addition to a third-party seller marketplace that debuted earlier this year.

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Inside Retail

NOVEMBER 2, 2023

Optus’ flagship Bourke Street Mall store in Melbourne has taken two design awards. The store was awarded first place in the store fit-out category of the National Retail Association (NRA) Retail Awards recognising merchants committed to pushing innovation and adopting new store functionality, technology, and design. The store also won gold in the prestigious 2023 Global Future Design Awards, making Optus the only Australian winner in the global competition.

Merchant Services 130

Merchant Services Planning ATS 130

Retail Dive

NOVEMBER 2, 2023

The return of experiential activations after several years and a 20% increase in digital investments aim to drive home a message around affordability.

Returns 122

Returns 122

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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