Retail TouchPoints

JANUARY 19, 2024

Put mildly, it has been a challenging few years for retailers. A historic pandemic with a double-whammy of supply chain and staffing issues as well as persistently high levels of inflation have up-ended a lot of industry norms and pushed consumers to increasing their scrutiny on where and how much they spend. Interestingly, coming off a summer spending spree, when credit card balances spiked in the third quarter to a $1.08 trillion record , we also just saw record-breaking spend online on Black

Payment Services 328

Payment Services Merchant Services Customer Experience Consumer 328

Inside Retail

JANUARY 19, 2024

Burger brand Grill’d is partnering with former tennis World Number 1 and three-time Grand Slam champion Ash Barty to launch a limited-edition range of Barty Burgers. The burger chain will also donate $100,000 to the newly launched Ash Barty Foundation, through its Local Matters program. The goal is to make a positive impact on the lives of young Aussies through sport and education initiatives.

Promotions 290

Promotions Management Marketing 290

Retail Wire

JANUARY 19, 2024

There have been some interesting developments from the most recent cattle market report from the United States Department of Agriculture (USDA).

Marketing 264

Marketing 264

Inside Retail

JANUARY 19, 2024

Cyber-skulduggery is becoming the bane of modern life. Australia’s prime minister has called it a “ scourge ”, and he is correct. In 2022–23, nearly 94,000 cyber crimes were reported in Australia, up 23 per cent on the previous year. In the latest high-profile attack , around 15,000 customers of alcohol retailer Dan Murphy, Mexican restaurant chain Guzman y Gomez, Event Cinemas, and home shopping network TVSN had their login credentials and credit card details used fraudulently to buy goods and

Accounting 263

Accounting Management Shopping ATS 263

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Retail Wire

JANUARY 19, 2024

Wendy's has named Kirk Tanner, a PepsiCo veteran, as its new CEO starting Feb. 5.

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Retail TouchPoints

JANUARY 19, 2024

Best Buy Canada has partnered with Bell Canada to operate 165 stores in malls and smaller and mid-sized communities across the country. The stores, which had been branded as The Source , a wholly owned subsidiary of Bell, will be renamed Best Buy Express and offer both Best Buy consumer electronics and telecom services from Bell. The stores are slated to open beginning in the second half of 2024.

Telecommunications 225

Telecommunications Customer Experience Consumer Shopping 225

Retail TouchPoints

JANUARY 19, 2024

Macy’s, Inc. is laying off 13% of its corporate workforce, amounting to approximately 2,350 jobs, and plans to close five stores as incoming CEO Tony Spring prepares to take the reins. The cuts are part of a new strategy that Spring will implement when he takes over from current CEO Jeff Gennette next month, multiple sources report, citing internal Macy’s memos.

Planning 212

Planning Customer Experience Management Consumer 212

Retail Wire

JANUARY 19, 2024

It's January, and drug prices are going up. Almost 800 medications, including diabetes drugs Ozempic and Mounjaro, have increased in price.

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Retail TouchPoints

JANUARY 19, 2024

Shipt has launched an innovation lab focused on “big thinking to centralize delivery and product experiments across the country,” according to a statement from the company, which is an independently operated subsidiary of Target. The lab will explore the potential of newer fulfillment methods like drones, as well as monetizing virtual experiences that can put CPG and retail brands in front of the next generation of customers.

Fulfillment 144

Fulfillment Shopping Social Commerce Customer Experience 144

Retail Wire

JANUARY 19, 2024

Walmart is set to raise the annual salaries of its store managers and redesign its bonus program.

Management 147

Management 147

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Inside Retail

JANUARY 19, 2024

Growing demand for healthy food and skin is driving the global acai berry market, which was valued at US$6.3 billion in 2022 and is on a solid growth trajectory to reach US$21.7 billion by 2032 with a CAGR of 12.4 per cent, according to Prophecy Market Insights. With a vast range of health benefits attributed to acai berries, businesses across industries are tapping into this superfood and getting creative with how they serve it up to consumers.

Beauty and Health 130

Beauty and Health Marketing Consumer Planning 130

Retail Wire

JANUARY 19, 2024

Macy's revealed plans to lay off around 3.5% of its staff and shut down five of its stores as part of the American department store chain's strategy to reduce costs and revive slowing sales.

Department Stores 130

Department Stores Planning 130

Retail Gazette

JANUARY 19, 2024

Asda is opening 21 new convenience stores across the UK by the end of January as part of its long-term ambition to become the UK’s second-largest supermarket. Five Asda Express stores opened today (19 January) in Holmes Chapel, Derby, Sandford, Sandy and Hornchurch. It will be followed by new stores opening in areas including Heywood, Evesham, Fareham, Crouch End, Crawley, Corsham, Dagenham, Rhuddlan, Horsham, Denham, Stoke-on-Trent, Clydebank, Haslemere, Poole, and Leicester throughout the mont

Supermarket 119

Supermarket Location Planning 119

Retail Customer Experience

JANUARY 19, 2024

Here are three ways generative AI can help consumer package goods organizations improve the direct-to-consumer strategy.

Consumer 117

Consumer 117

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Retail Gazette

JANUARY 19, 2024

Morrisons has shaken up its flexible working policy at its Bradford head office. The supermarket introduced a four-day work week for staff four years ago with the catch that they were required to work 13 Saturdays a year. However, under the new changes coming into force next month, staff will have their 37.5 contracted hours spread over a four-and-a-half-day week instead, The Grocer reported.

ATS 115

ATS Grocer Supermarket Management 115

Retail Wire

JANUARY 19, 2024

Birkenstock continues to be a winner with consumers despite its high price point. However, the company says it forecasts that it will make less money over the next year.

Consumer 113

Consumer 113

Retail Gazette

JANUARY 19, 2024

Retail sales suffered its worst decline in two years in the lead up to Christmas as more consumers shopped early to help spread the cost amid the cost-of-living crisis The latest figures from the Office for National Statistics (ONS) show sales volumes slipped 3.2% in December, reversing a 1.4% increase in November, despite retailers reporting a heavier-than-usual promotional market.

Promotions 111

Promotions Consumer Shopping Marketing 111

Retail Dive

JANUARY 19, 2024

The job cuts, the third round in about 18 months, affect 13% of its global workforce and 19% of its corporate team.

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Customer Experience

Retail Gazette

JANUARY 19, 2024

A Norfolk-based couple have won a fight against LVMH owner Bernard Arnault over the name of their gardening company. Victoria and Lawrence Osborne were victorious over the luxury conglomerate, which owns brands such as Louis Vuitton and Dior, after a tribunal ruled in their favour in a trademark battle against the couple. The Osbornes registered the name of their home and gardening company, L V Bespoke, as a trademark back in 2021, having launched the business during the pandemic.

Fashion 107

Fashion Consumer ATS 107

Retail Dive

JANUARY 19, 2024

The gaming retailer shuts its NFT marketplace due to regulatory uncertainty, as the beauty brand debuts flavored lip balm for “wing eating season.

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Retail Gazette

JANUARY 19, 2024

Strike action at Asda’s Gosport superstore has been postponed for the third time to allow for further talks between GMB Union and the grocery giant. Following discussions chaired by Acas yesterday, Asda and GMB revealed the walkout had been temporarily suspended “to allow a ballot of GMB members on the proposals put forward by Asda” Up to 100 staff members were expected to strike from 19 to 21 January, to address problems in stores as the union claims members describe it as a “toxic

Supermarket 105

Supermarket Management ATS 105

Retail Dive

JANUARY 19, 2024

Through an acquisition with Compass Diversified, the feminine care brand plans to expand into other product categories.

Planning 103

Planning 103

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Marketing

Cisco Retail

JANUARY 19, 2024

Cisco is a longtime partner of the Black Hat NOC and 2023 was our seventh year supporting Black Hat Europe.

Management 94

Management 94

Retail Dive

JANUARY 19, 2024

The online pet retailer’s CEO discussed its recent launch into vet clinics and what’s driving the increased demand for pet health.

Consumer 98

Consumer 98

LS Retail

JANUARY 19, 2024

©iStock/Author In a recent policy brief published by the Dag Hammarsköld Foundation and the United Nations, the common approach to achieving the Sustainable Development Goals (SDGs) has been to track progress on a global and country-by-country basis and to argue for policy change, for more investment, and more innovation. These are important elements of a strategy to achieve the SDGs, but what has been missing is to design, fund, and implement investment programs in a way that systematically and

ATS 92

ATS 92

Retail Dive

JANUARY 19, 2024

The locations, which also serve as pick-up points for online orders, come as the retailer invests billions into its physical store fleet.

Planning 96

Planning Location 96

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Cisco Retail

JANUARY 19, 2024

The pandemic forced schools and universities across the globe to digitize teaching, learning, services and operations.

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RIS News

JANUARY 19, 2024

Wayfair is laying off 1,650 employees – around 13% of its global workforce. The move aims to save the company more than $280 million annually.

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365 Retail

JANUARY 19, 2024

In December 2023, the UK retail sector faced a notable downturn, marking the most significant decrease in retail sales volumes since the COVID-19 pandemic restrictions in January 2021. The Office for National Statistics (ONS) reported that retail sales volumes saw a decrease of 3.2%, contrasting with the 1.4% increase in November. This period highlighted a shift in consumer shopping habits, with many opting to complete their Christmas shopping in November, leveraging Black Friday deals.

Department Stores 70

Department Stores Promotions Consumer Supermarket 70

Kuusoft

JANUARY 19, 2024

Integral parts of modern business are marketing and communication strategies. How a business communicates with consumers reflects its… The post 4 Steps to Get Started with Digital Signage for Businesses appeared first on The Official Kuusoft Blog.

Business Communication 66

Business Communication Consumer Marketing 66

Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Marketing