Retail TouchPoints

JANUARY 19, 2024

Put mildly, it has been a challenging few years for retailers. A historic pandemic with a double-whammy of supply chain and staffing issues as well as persistently high levels of inflation have up-ended a lot of industry norms and pushed consumers to increasing their scrutiny on where and how much they spend. Interestingly, coming off a summer spending spree, when credit card balances spiked in the third quarter to a $1.08 trillion record , we also just saw record-breaking spend online on Black

Payment Services 340

Payment Services Merchant Services Customer Experience Consumer 340

Inside Retail

JANUARY 19, 2024

Burger brand Grill’d is partnering with former tennis World Number 1 and three-time Grand Slam champion Ash Barty to launch a limited-edition range of Barty Burgers. The burger chain will also donate $100,000 to the newly launched Ash Barty Foundation, through its Local Matters program. The goal is to make a positive impact on the lives of young Aussies through sport and education initiatives.

Promotions 290

Promotions Management Marketing 290

Retail TouchPoints

JANUARY 19, 2024

Macy’s, Inc. is laying off 13% of its corporate workforce, amounting to approximately 2,350 jobs, and plans to close five stores as incoming CEO Tony Spring prepares to take the reins. The cuts are part of a new strategy that Spring will implement when he takes over from current CEO Jeff Gennette next month, multiple sources report, citing internal Macy’s memos.

Planning 274

Planning Customer Experience Management Consumer 274

Inside Retail

JANUARY 19, 2024

Cyber-skulduggery is becoming the bane of modern life. Australia’s prime minister has called it a “ scourge ”, and he is correct. In 2022–23, nearly 94,000 cyber crimes were reported in Australia, up 23 per cent on the previous year. In the latest high-profile attack , around 15,000 customers of alcohol retailer Dan Murphy, Mexican restaurant chain Guzman y Gomez, Event Cinemas, and home shopping network TVSN had their login credentials and credit card details used fraudulently to buy goods and

Accounting 263

Accounting Management Shopping ATS 263

Advertisement

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail TouchPoints

JANUARY 19, 2024

Best Buy Canada has partnered with Bell Canada to operate 165 stores in malls and smaller and mid-sized communities across the country. The stores, which had been branded as The Source , a wholly owned subsidiary of Bell, will be renamed Best Buy Express and offer both Best Buy consumer electronics and telecom services from Bell. The stores are slated to open beginning in the second half of 2024.

Telecommunications 264

Telecommunications Customer Experience Consumer Shopping 264

Retail Wire

JANUARY 19, 2024

Costco Wholesale, known for its wide-ranging product offerings and value for money, is making waves in the arena of luxury home décor. The bulk retailer is selling a floor mirror that bears an uncanny similarity to a high-end item from Anthropologie.

Wholesale 245

Wholesale 245

Retail Wire

JANUARY 19, 2024

There have been some interesting developments from the most recent cattle market report from the United States Department of Agriculture (USDA).

Marketing 264

Marketing 264

Inside Retail

JANUARY 19, 2024

Growing demand for healthy food and skin is driving the global acai berry market, which was valued at US$6.3 billion in 2022 and is on a solid growth trajectory to reach US$21.7 billion by 2032 with a CAGR of 12.4 per cent, according to Prophecy Market Insights. With a vast range of health benefits attributed to acai berries, businesses across industries are tapping into this superfood and getting creative with how they serve it up to consumers.

Beauty and Health 130

Beauty and Health Marketing Consumer Planning 130

Retail Wire

JANUARY 19, 2024

Wendy's has named Kirk Tanner, a PepsiCo veteran, as its new CEO starting Feb. 5.

250

250

Retail Gazette

JANUARY 19, 2024

Asda is opening 21 new convenience stores across the UK by the end of January as part of its long-term ambition to become the UK’s second-largest supermarket. Five Asda Express stores opened today (19 January) in Holmes Chapel, Derby, Sandford, Sandy and Hornchurch. It will be followed by new stores opening in areas including Heywood, Evesham, Fareham, Crouch End, Crawley, Corsham, Dagenham, Rhuddlan, Horsham, Denham, Stoke-on-Trent, Clydebank, Haslemere, Poole, and Leicester throughout the mont

Supermarket 119

Supermarket Location Planning 119

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Wire

JANUARY 19, 2024

It's January, and drug prices are going up. Almost 800 medications, including diabetes drugs Ozempic and Mounjaro, have increased in price.

180

180

Retail Gazette

JANUARY 19, 2024

Morrisons has shaken up its flexible working policy at its Bradford head office. The supermarket introduced a four-day work week for staff four years ago with the catch that they were required to work 13 Saturdays a year. However, under the new changes coming into force next month, staff will have their 37.5 contracted hours spread over a four-and-a-half-day week instead, The Grocer reported.

ATS 115

ATS Grocer Supermarket Management 115

Retail Wire

JANUARY 19, 2024

Macy's revealed plans to lay off around 3.5% of its staff and shut down five of its stores as part of the American department store chain's strategy to reduce costs and revive slowing sales.

Department Stores 130

Department Stores Planning 130

Retail Gazette

JANUARY 19, 2024

Retail sales suffered its worst decline in two years in the lead up to Christmas as more consumers shopped early to help spread the cost amid the cost-of-living crisis The latest figures from the Office for National Statistics (ONS) show sales volumes slipped 3.2% in December, reversing a 1.4% increase in November, despite retailers reporting a heavier-than-usual promotional market.

Promotions 111

Promotions Consumer Shopping Marketing 111

Advertisement

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Wire

JANUARY 19, 2024

Walmart is set to raise the annual salaries of its store managers and redesign its bonus program.

Management 147

Management 147

Retail Gazette

JANUARY 19, 2024

A Norfolk-based couple have won a fight against LVMH owner Bernard Arnault over the name of their gardening company. Victoria and Lawrence Osborne were victorious over the luxury conglomerate, which owns brands such as Louis Vuitton and Dior, after a tribunal ruled in their favour in a trademark battle against the couple. The Osbornes registered the name of their home and gardening company, L V Bespoke, as a trademark back in 2021, having launched the business during the pandemic.

Fashion 107

Fashion Consumer ATS 107

Retail Wire

JANUARY 19, 2024

Birkenstock continues to be a winner with consumers despite its high price point. However, the company says it forecasts that it will make less money over the next year.

Consumer 113

Consumer 113

Retail Gazette

JANUARY 19, 2024

Strike action at Asda’s Gosport superstore has been postponed for the third time to allow for further talks between GMB Union and the grocery giant. Following discussions chaired by Acas yesterday, Asda and GMB revealed the walkout had been temporarily suspended “to allow a ballot of GMB members on the proposals put forward by Asda” Up to 100 staff members were expected to strike from 19 to 21 January, to address problems in stores as the union claims members describe it as a “toxic

Supermarket 105

Supermarket Management ATS 105

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

LS Retail

JANUARY 19, 2024

©iStock/Author In a recent policy brief published by the Dag Hammarsköld Foundation and the United Nations, the common approach to achieving the Sustainable Development Goals (SDGs) has been to track progress on a global and country-by-country basis and to argue for policy change, for more investment, and more innovation. These are important elements of a strategy to achieve the SDGs, but what has been missing is to design, fund, and implement investment programs in a way that systematically and

ATS 98

ATS 98

Retail Dive

JANUARY 19, 2024

The gaming retailer shuts its NFT marketplace due to regulatory uncertainty, as the beauty brand debuts flavored lip balm for “wing eating season.

111

111

365 Retail

JANUARY 19, 2024

In December 2023, the UK retail sector faced a notable downturn, marking the most significant decrease in retail sales volumes since the COVID-19 pandemic restrictions in January 2021. The Office for National Statistics (ONS) reported that retail sales volumes saw a decrease of 3.2%, contrasting with the 1.4% increase in November. This period highlighted a shift in consumer shopping habits, with many opting to complete their Christmas shopping in November, leveraging Black Friday deals.

Department Stores 70

Department Stores Promotions Consumer Supermarket 70

Retail Dive

JANUARY 19, 2024

The job cuts, the third round in about 18 months, affect 13% of its global workforce and 19% of its corporate team.

115

115

Advertisement

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

Wholesale

Retail Customer Experience

JANUARY 19, 2024

Here are three ways generative AI can help consumer package goods organizations improve the direct-to-consumer strategy.

Consumer 92

Consumer 92

Retail Dive

JANUARY 19, 2024

The online pet retailer’s CEO discussed its recent launch into vet clinics and what’s driving the increased demand for pet health.

Consumer 112

Consumer 112

RIS News

JANUARY 19, 2024

Wayfair is laying off 1,650 employees – around 13% of its global workforce. The move aims to save the company more than $280 million annually.

79

79

Retail Dive

JANUARY 19, 2024

The locations, which also serve as pick-up points for online orders, come as the retailer invests billions into its physical store fleet.

Planning 107

Planning Location 107

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Cisco Retail

JANUARY 19, 2024

Cisco is a longtime partner of the Black Hat NOC and 2023 was our seventh year supporting Black Hat Europe.

Management 98

Management 98

Retail Dive

JANUARY 19, 2024

Through an acquisition with Compass Diversified, the feminine care brand plans to expand into other product categories.

Planning 114

Planning 114

365 Retail

JANUARY 19, 2024

Rituals Cosmetics has announced the grand opening of its new store in Basingstoke, Hampshire. The store, situated in the bustling Festival Place Shopping Centre, opened its doors on Thursday, 18th January 2024, and is celebrating with a special launch event on Saturday, 20th January 2024. Poppy Radford, Asset Manager at Sovereign Centros , expressed enthusiasm for Rituals joining the Festival Place roster. “We are thrilled to have Rituals opening at Festival Place.

ATS 62

ATS Shopping Management Planning 62

Cisco Retail

JANUARY 19, 2024

The pandemic forced schools and universities across the globe to digitize teaching, learning, services and operations.

97

97

Advertisement

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.