Inside Retail

DECEMBER 17, 2023

Zoë Foster Blake along with her co-founders have taken full control of Go-To Skincare after acquiring collapsed beauty company BWX’s stake in the business. Blake is now the majority shareholder of Go-To Skincare after the share buyback from BWX, which acquired a 50.1 per cent stake in the skincare brand for $89 million in August 2021. BWX collapsed and entered voluntary administration in April, with KPMG Australia subsequently appointed receiver. “This transaction returns control of

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Beauty and Health Returns ATS 278

Retail Gazette

DECEMBER 17, 2023

Morrisons boss Rami Baitiéh has warned his workers that the supermarket requires an urgent overhaul to survive. The CEO told staff that businesses were like “burning candles” which would burn out unless they changed, The Sunday Times reported. The comments were made during early briefings to workers at the company’s head office. Back in 2021, private equity giant Clayton Dubilier & Rice ( CD&R) paid £7bn to acquire Morrisons, with the deal being finalised before the ste

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Supermarket Payment Services Grocer Returns 126

Inside Retail

DECEMBER 17, 2023

Lotte Duty Free has secured an additional 10-year lease at the Brisbane Airport for an expanded store offering more product categories, effective February 1 next year. The duty-free retailer will expand its store footprint from the current 2795sqm across arrivals and departures to a 3900sqm departure store, a 1056sqm arrival store, a ‘Last Chance’ store, and a 38sqm atrium retail area. “Our renewed partnership with Brisbane Airport Corporation will create a truly amazing retail

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Planning Promotions ATS 263

Retail Gazette

DECEMBER 17, 2023

Frasers Group is in discussions to acquire Matchesfashion under a deal that would mean heavy losses for the retailer’s private equity backer, Apax Partners. According to Sky News, city sources claimed Frasers Group was one of a small number of parties who proposed offers earlier in the week. Fashion giant Next is also thought to have expressed interest in snapping up Matchesfashion.

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Fashion 122

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Customer Experience

Inside Retail

DECEMBER 17, 2023

Wellness has become a priority for people in the wake of the pandemic as evidenced by the surge in demand for health and well-being products, which is projected to reach $5.2 billion by 2030. Herbal supplements, vitamins and minerals and protein-based products have saturated/(flooded) the market and the businesses that sell them have experienced phenomenal growth, online during the pandemic and in the years following.

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Beauty and Health Health & Wellness Promotions Wholesale 258

Retail Gazette

DECEMBER 17, 2023

Farfetch is scrambling to strike a rescue deal with a private equity-backed buyer this weekend to stave off administration. A potential buyer, whose identity is unknown, is in advanced discussions concerning a deal to remove the business from the stock market in a take-private deal with its senior debt holders Tencent and Dragoneer. Under the deal, Farfetch would receive £394m in emergency funding.

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Management Marketing Fashion 75

Retail Gazette

DECEMBER 17, 2023

THG shareholder, West Coast Capital founder Sir Tom Hunter, has reiterated his support for the retail group as activist investors call for the business to be broken up. Hunter described THG, led by Matt Moulding, as “world-class” and said he had added to his shareholding in the company when its price dropped below 50p almost a year ago. Since then, the ecommerce company’s shares have increased by over 50% and were trading at over 86p last week.

ATS 69

ATS 69

Inside Retail

DECEMBER 17, 2023

Integrating Customer Data Platforms (CDPs) into digital strategies is crucial to building and maintaining competitive advantage and enhancing customer relationships. A CDP is a tool that serves as a brand’s single source of truth about its customers. It can pull together and securely store customer data from multiple sources, structure that data, and make it available to other systems and solutions – all in a single vertically integrated location.

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Marketing Fulfillment Location ATS 130

Retail Gazette

DECEMBER 17, 2023

Time-poor shoppers who have gone back to the office are ditching Lidl and Aldi for Sainsbury’s, its CEO Simon Roberts has insisted. The supermarket boss claimed major grocers like Sainsbury’s had returned to popularity as customers seek to buy all their groceries in one place, instead of searching around multiple shops for bargains. Roberts said during the pandemic “customers would have come to us for some products and they might have gone to one of the limited-choice discounte

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Supermarket Grocer Returns Planning 69

Inside Retail

DECEMBER 17, 2023

Each year the holiday season comes around quicker than ever, and as retailers prepare for the most crucial time of year, 2023 presents a distinct set of challenges that will test brands’ adaptability, resilience and innovation. Consumers are still feeling enormous financial pressures, and many are heading into this period with little optimism towards their finances.

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Shopping Store Layout Promotions Consumer 130

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Accounting

Retail Gazette

DECEMBER 17, 2023

The all-important retail golden quarter has undoubtedly seen a rocky few years. The impact of the pandemic has been followed by economic uncertainty and high inflation, leading to tightened budgets. However, with no lockdowns to contend with and inflation beginning to come down, the hope is among retailers that increasing consumer confidence can lead to a bumper Christmas and fruitful 2024.

Promotions 59

Promotions Consumer Planning Shopping 59

Hyken

DECEMBER 17, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Customer Centricity: How to Always Put the Customer First by Fernanda Alvarez Pineiro (Startups.co.uk) If the words “customer is King” have recently graced your LinkedIn feed with their presence or starred in your recent business conversations, you are probably attuned to

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Customer Experience Business Communication Planning ATS 52