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The Future of Shopping: What to Expect in 2032

Retail TouchPoints

Ecommerce, along with other digital channels, took center stage as new shopping habits formed and expectations drastically shifted. While we won’t be traveling in flying cars to our favorite stores anytime soon, we’re still on the fast track to a transformed shopping experience.

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Inside Walmart’s Expanding Last Mile Strategy: Employee Empowerment, Automation and Sustainability

Retail TouchPoints

Some of the retailer’s plans include redesigning back rooms to accommodate pickup, delivery and ship- from-store orders; adjusting staging operations for orders to drop in three-hour increments to maximize space; and sending overflow delivery orders to the crowdsourced Spark Driver network.

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Preparing for the Unknown: Effectively Using Data to Predict this Year’s Holiday Trends

Retail TouchPoints

However, in the midst of all the challenges the year brought, the retail trends we saw last holiday season won’t just be a change in what’s been a norm — instead, they’ll be an acceleration of the shopping shift we’ve seen over the last decade. Even more impressively, online and non-store sales were up 23.9%, to $209 billion.

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‘Fast Delivery is Table Stakes’: Foxtrot CEO on Standing Out in the Crowded Digital C-Store Space

Retail TouchPoints

The boom has led to the launch of multiple competing services, from major grocers like Kroger to established delivery companies like DoorDash to online pure plays like Gopuff. In particular, how does dropping the delivery window from hours to minutes help meet the modern customer’s needs?

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Asda and Amazon launch ‘hassle-free’ parcel collect and return service

Retail Gazette

The tie-up is designed to make shopping at the grocery giant more convenient for customers, who will be able to do their weekly shopping alongside collecting and returning their parcels in one trip. Its market share dropped one percentage point from 13.5% as sales fell 5.5% in the 12 weeks to 3 November.

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Aldi vs Lidl: Who will win the battle of the discounters?

Retail Gazette

With the cost-of-living crisis at the forefront of shoppers’ minds, it’s no surprise so shoppers have jumped ship from the traditional big four supermarkets to discounters. Store expansion may have slowed for Aldi last year and it seems to have quietly dropped its long-term goal of having 1,200 stores by 2025.

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Pandemic presents new differentiation prospects for grocers

Mass Relators

Online grocery shopping increased exponentially during the pandemic. Online grocery shopping was already growing during January and February of 2020, up 20% to 30% over the same months in the previous year. Dollar sales were up around 130%, and shopping trips were up 150% or more year over year (YoY) in April and May.

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