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Lightspeed is a single platform for point-of-sale, paymentprocessing, inventory management and reporting which also includes tools for e-commerce and marketing. The report showed that customers expect both greater convenience and additional services from shopping in-store rather than online.
Where once upon a time retail business models had the luxury of evolving over years and often even decades, retailers over the last two years were forced to rapidly pivot their operations, change business models and even switch to unfamiliar, new ways of working. And, make no mistake, physical retailers play a big part in this.
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