Retail Focus

SEPTEMBER 1, 2024

It’s is more than just making a simple purchase; it’s about providing an effortless, engaging experience that keeps customers returning to your business. Focusing on the online customer journey is more important now than it has ever been, with more and more consumers preferring digital stores to physical ones.

Customer Retention 130

Customer Retention Payment Services Clienteling Shopping 130

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

NOVEMBER 5, 2024

That said, guest checkout is a band-aid solution for new potential customers who don’t want to create an account and for returning customers who can’t remember their account details. Consider offering incentives, such as a 5% discount, to encourage customers to adopt more secure login methods.

Payment Services 298

Payment Services Customer Retention Accounting Checkout 298

Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. The average rate of customer retention in e-commerce is around 38 per cent. That means that just three out of 10 customers stick with one single brand for more than one year.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. The average rate of customer retention in e-commerce is around 38 per cent. That means that just three out of 10 customers stick with one single brand for more than one year.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Inside Retail

AUGUST 28, 2022

Pureplay online cosmetics retailer Adore Beauty says returning customers contributed 70 per cent of sales coupled with a higher than average spend last year. Company CEO Tennealle O’Shannessy said the higher proportion of returning customers highlights the future potential for the brand’s business. EBITA was $5.3

Customer Retention 246

Customer Retention Returns Accounting Management 246

I Vend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

Customer Retention 94

Customer Retention Management Consumer Marketing 94

Inside Retail

APRIL 20, 2022

Online marketplace Redbubble says its sales fell by 16 per cent in the third quarter, despite a high level of returning customers who first engaged with the brand during Covid lockdowns. In a trading update, the company said its third-quarter sales fell to $384 million with gross profit down by 22 per cent to $144 million.

Shopping 246

Shopping Customer Retention Returns Consumer 246

Inside Retail

MARCH 3, 2024

Given current economic conditions impacting both shoppers and retailers, focusing increasingly on customer retention over acquisition is key to driving better outcomes and returns. Many loyalty programs are ineffective and their returns are unknown at best, and margin erosive at worst.

Marketing 290

Marketing Customer Retention Returns Promotions 290

365 Retail

FEBRUARY 5, 2024

The expo will delve into key industry topics such as streamlining operations, enhancing digital experiences with artificial intelligence (AI) and virtual reality, and improving customer retention and loyalty. The post Smart Retail Tech Expo Returns to London appeared first on Retail News and Events.

Returns 116

Returns Customer Retention Location Shopping 116

Inside Retail

AUGUST 9, 2023

Returns present a complex challenge for retailers of all sizes, not only contributing to their carbon footprint, but also eroding their profit due to the cost of managing and paying for reverse logistics and, in some cases, leading to fraud. Meanwhile, the use of returns by customers continues to grow in popularity.

Returns 130

Returns Customer Retention Accounting Fashion 130

Retail TouchPoints

AUGUST 31, 2022

The retailer plans to leverage its recently introduced cross-banner Welcome Rewards loyalty program to drive traffic, sales and customer retention. The company reported that since the program’s national launch it has increased membership 20% to a total of 5 million members. “We

Customer Retention 289

Customer Retention Finance Fulfillment Planning 289

Retail TouchPoints

JUNE 29, 2021

Over the course of 2020, retailers increasingly turned to AI-driven technology to optimize their operations and better understand their customers. In 2021, retailers will utilize the data they’ve gathered over the past year to focus on customer retention and fostering brand loyalty.

Payment Services 274

Payment Services Checkout Customer Retention Kiosk 274

Inside Retail

JULY 18, 2024

The survey found that 92 per cent of consumers would remain loyal to a brand if the brand offered them something in return. Create personalisation: When it comes to what customers value, a personalised experience is a differentiating factor not linked to price that retailers can weave into their marketing and engagement activities.

Customer Retention 264

Customer Retention Customer Experience Consumer Shopping 264

Retail TouchPoints

JANUARY 29, 2024

But the 2023 survey showed that for approximately three in 10 respondents, omnichannel strategies also are being designed to create practical, bottom-line benefits: 31% of retailers cited improving customer retention as a key omnichannel objective, and 29% identified both reducing returns and making fulfillment services more cost-effective.

Fulfillment 289

Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

FEBRUARY 7, 2024

For example, a grocery store may hand customers “scratch and save” cards at checkout, capturing customers’ attention through the thrill of winning free or discounted items that will guarantee their return to that store. Focus on customer retention. Make it fun.

Customer Retention 287

Customer Retention Customer Experience Advertising Consumer 287

Retail TouchPoints

APRIL 1, 2024

Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers. On the other hand, businesses providing multilingual support see tangible benefits, like bolstered loyalty that improves overall customer retention.

Customer Experience 320

Customer Experience Clienteling Customer Retention Accounting 320

Retail TouchPoints

JANUARY 18, 2022

According to Clarus Commerce data , during the holidays shoppers cared most about product discounts, special expedited shipping, better return policies and free samples with purchase. Offer personalized benefits that evolve with customer needs. Personalization is critical to a comprehensive loyalty strategy and customer retention.

Customer Retention 290

Customer Retention Shipping Point of Sale Consumer 290

365 Retail

DECEMBER 20, 2023

What is customer retention? Customer retention refers to a company’s capacity to convert purchasers into repeat customers, preventing them from purchasing from a rival. Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Merchant Services Clienteling Telecommunications 52

Independent Retailer

NOVEMBER 28, 2022

Consumers are returning more purchases than ever, especially with the growing convenience of online orders, but it is becoming an increasingly expensive problem for retailers. Last year alone, retailers lost $218 billion to ecommerce returns. Shoppers Already Expecting to Return Gifts. Shoppers Already Expecting to Return Gifts.

Returns 89

Returns Customer Retention Wholesale Fashion 89

Retail TouchPoints

JULY 26, 2022

Customers can try products for seven days and return what they don’t like at no charge. Goodlife’s returns are already low — around 8% online (where returns are typically closer to 20% to 30% , especially in apparel) and 2% in stores. “[Try Try Now] allowed us to be arrogant,” said Codispoti. “

Fashion 306

Fashion Wholesale Apparel Returns 306

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Drop-Shipping 309

Drop-Shipping Consumer Customer Retention Shipping 309

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Some things have sure returns attached to them, and sometimes you have to make a bet and go with your gut.

ATS 285

ATS Customer Retention Consumer Finance 285

Retail TouchPoints

APRIL 12, 2023

Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see. With that loyalty card, customers can find personalized offers in-store that ease and enhance the shopping experience.

Supermarket 264

Supermarket Grocer Customer Retention Checkout 264

A1 Retail

JANUARY 4, 2024

Experts will be covering all topics from AI and VR tools, to virtual try-ons and chatbots, to help you stand out against competitive retail landscapes and secure increased customer retention. Transform your digital platform and create the ultimate customer journey! For more information and to secure your ticket, click here.

Returns 69

Returns Customer Retention ATS 69

Retail TouchPoints

JULY 26, 2023

Customer communications: Perhaps the most defining trait of the digital consumer of today is their expectation of transparent, real-time communications. From order placement to shipping notifications, consumers demand regular updates about their orders or returns. But like many aspects of our industry, customer retention still exists.

Fulfillment 240

Fulfillment Drop-Shipping Shipping Customer Retention 240

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

Retail TouchPoints

AUGUST 15, 2022

Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. Even fewer respondents have access to social media activity related to the company (33%), customer referrals (23%) and customer lifetime value (22%).

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Retail Assist

JANUARY 17, 2023

Blending physical and digital to get the basics right will be paramount: from visually appealing displays and signage, tidy shop floors, well-stocked shelves and accurate stock information, efficient queue management of sales, click and collect, returns and service points, to the availability of knowledgeable and empowered retail teams.

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

Inside Retail

FEBRUARY 26, 2024

Cost-conscious consumers and returns as a loyalty catalyst While physical interactions, social media, and seamless logistics drive online sales, cost sensitivity remains paramount for surveyed Australian consumers, especially around delivery. Returns – once viewed as a friction point – now emerge as a loyalty catalyst.

Customer Retention 130

Customer Retention Returns Consumer Shopping 130

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. Once your back-to-school customers have placed their orders, there’s one more CX and customer retention hurdle to clear, and that’s fraud screening.

Payment Services 304

Payment Services Checkout Drop-Shipping Customer Retention 304

Retail TouchPoints

FEBRUARY 2, 2021

Beyond planned promotional outreach, retailers can also utilize WhatsApp to upsell products based on customers’ shopping preferences, providing an outlet for even the most granular customer retention strategies.

Shopping 223

Shopping Customer Retention Promotions Marketing 223

Inside Retail

APRIL 30, 2023

Despite this, it still saw a 6 per cent increase in returning customers, with loyalty program members contributing 64 per cent of all sales in the quarter. “These initiatives support customer retention and deliver higher, more frequent average orders,” she continued.

Management 130

Management Customer Retention Returns Planning 130

Wiser

NOVEMBER 1, 2023

This technique utilizes technology to deliver personalized ads that specifically target potential customers, gently reminding them of the products they have already shown interest in. The goal is to motivate customers to return to the website and complete their purchase.

Customer Retention 146

Customer Retention Returns Advertising Customer Experience 146

Retail TouchPoints

SEPTEMBER 30, 2022

We are embracing a straightforward, back-to-basics philosophy that focuses on better serving our customers, driving growth and delivering business returns,” said Gove in a statement when the turnaround plan was unveiled. “In

Customer Retention 162

Customer Retention Planning Promotions Returns 162

Cisco Retail

FEBRUARY 18, 2022

Consumers demanded the ability to purchase online and return in-store, and retailers responded by putting processes in place that offered those options. Buying online and returning in-store is only one of many possible combinations of the online/offline shopping journey. Attracting and Engaging Customers.

Payment Services 143

Payment Services Fulfillment Returns Customer Retention 143

Inside Retail

SEPTEMBER 6, 2021

“[Our] numbers are very strong and customer retention is extremely high, even as the impact of the pandemic has begun to decrease across Australia,” says Weber. Ready-to-heat meals had been in product development prior to the pandemic, however the launch was expedited by lockdowns and the demand from the influx of news customers.

Customer Retention 130

Customer Retention Supermarket Returns Marketing 130