Inside Retail

SEPTEMBER 19, 2022

Customer expectations of engagement and experience in retail are changing equally quickly. Not that long ago, walking into a carefully organised grocery market, hearing a pianist perform in the centre of a high-end department store, or having a retail associate help guide you represented a good retail customer experience.

Customer Experience 147

Customer Experience Customer Retention Marketing Promotions 147

365 Retail

JULY 20, 2022

With the ongoing domination of social networks and democratization of online shopping, led by e-commerce platforms removing barriers for newcomers, online creators, and micro brands, the number of online merchants will continue to grow exponentially and with it competition and customer acquisition costs.

Merchant Services 122

Merchant Services Shopping Customer Retention Department Stores 122

Retail TouchPoints

JUNE 10, 2024

It took those years of being on the road in department stores and pop-up shops, asking ‘Why did you make this choice? We don’t promote or talk about our home [products] but it’s our number-nine SKU.” AI can’t replace that human connection,” said Minkoff. “It Why did you make your first [Rebecca Minkoff] purchase?’

Jewelry 275

Jewelry Department Stores Customer Retention Fashion 275