Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. The hidden expenses of wasted time, expensive fees, penalties or additional losses of goods and services add up. Internet payments mean more purchases.

Merchant Services 257

Merchant Services Payment Services Customer Experience Consumer 257

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Loyalty and Personalization in QSR AI can sort through and analyze massive amounts of data to deliver on-the-spot insights to personalize customer interactions.

Merchant Services 280

Merchant Services Kiosk Point of Sale Department Stores 280

Inside Retail

APRIL 29, 2023

The acceptance of cash has started to trend upwards again, but payment technology is helping businesses to deliver consistently better experiences, so what does the future hold? And how can businesses be ready for evolving payment technologies? Consumers, too, preferred to use contactless payments or to shop online.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

SEPTEMBER 6, 2023

So-called “negative option” services are a controversial yet time-tested method of doing business. Under this model, a customer signs up for a subscription service, typically as part of a free trial offer. The customer is then charged on an ongoing basis unless they explicitly cancel the service in question.

Merchant Services 219

Merchant Services Payment Services Consumer Customer Experience 219

Small Biz Trends

DECEMBER 6, 2022

A point-of-sale system is one of the best tools for small businesses looking to accept payments. Point-of-sale systems enable business owners to be more agile with their payment processing and forego using the cash drawer. What Is a Point of Sale POS System? How Do POS Systems Work?

Point of Sale 115

Point of Sale Payment Services Merchant Services Inventory Management 115

Retail TouchPoints

DECEMBER 13, 2023

Google Pay will make buy now, pay later (BNPL) options available for online and mobile payments in the U.S. Google Pay has partnered with Affirm and Australia-based Zip and will begin offering their pay-in-four services on Android devices early in 2024. YoY and $2.5 billion more than last year, according to data from Adobe Analytics.

Merchant Services 227

Merchant Services Payment Services Consumer Point of Sale 227

Retail TouchPoints

AUGUST 18, 2022

Also known as pay-over-time or pay-in-4 installment plans, BNPL offers consumers the chance to split up the cost of major purchases directly at the point of sale. Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment. In fact, 50% of U.S

Merchant Services 245

Merchant Services Payment Services Consumer Point of Sale 245

Retail Focus

APRIL 20, 2022

Builders’ merchant, Bradfords Building Supplies , has transformed the way it merchandises its products online using a solution from Akeneo, the global leader in product experience management (PXM) and product information management (PIM).

Merchant Services 130

Merchant Services Management Returns Point of Sale 130

Retail TouchPoints

AUGUST 15, 2023

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores). It was an involved, intense process.

Checkout 174

Checkout Merchant Services Payment Services Customer Experience 174

Retail TouchPoints

AUGUST 11, 2020

As the pandemic has driven the adoption of e-Commerce to a level retailers didn’t expect to see for a year or more, many are speeding up the development of digital products and services that were further ahead on their technology roadmaps. QFC Pilots Apple Pay, Google Pay And Other Touchless Payments.

Shipping 219

Shipping Merchant Services Payment Services Point of Sale 219

Retail TouchPoints

MAY 2, 2023

What happens next, by way of return experience, most certainly impacts whether they will purchase from your business again. There are hefty fees for merchants when it comes to returns — shipping is costly and restocking takes time and money, which can take a toll on any business. The short answer is, yes.

Customer Retention 234

Customer Retention Returns Merchant Services Shipping 234

Retail TouchPoints

SEPTEMBER 25, 2024

Department of Justice has sued Visa for anticompetitive practices in debit card networks, which it says penalize merchants that try to use alternatives. Merchants and banks pass along those costs to consumers, either by raising prices or reducing quality or service. The suit, filed in the U.S. billion merger in January 2021.

Merchant Services 144

Merchant Services Payment Services Consumer Point of Sale 144

Retail TouchPoints

NOVEMBER 11, 2021

Lionesque Group CEO Melissa Gonzalez and MG2 Design Principal Justin Hill will reveal how retailers can rethink the checkout experience while maintaining fluidity between high-touch customer service and self-service capabilities during an interactive roundtable discussion on Nov. 17 from 1:20 to 2:10 p.m.

Merchant Services 287

Merchant Services Payment Services Consumer Beauty and Health 287

Retail TouchPoints

DECEMBER 13, 2023

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. customer experience). Nothing is more difficult than seeing the problem from another’s vantage point — this is where the executive sponsor plays a critical role. However, sometimes the success of one area (i.e.

Loss Prevention 262

Loss Prevention Visual Merchandising Sporting Goods Store Operations 262

CJ Retail Solutions

AUGUST 11, 2024

From first visual displays to the point of sale, brands need to guarantee consistent representation at every customer touchpoint. Through this integration, customers are given a consistent and memorable brand experience, which increases their trust & loyalty. The final touch is the point-of-sale.

Point of Sale 52

Point of Sale Customer Experience Promotions Merchant Services 52

A1 Retail

DECEMBER 2, 2022

Kirsty Morris, Managing Director of Specialist Sales at Barclaycard Payments talks to A1 Retail about Strong Customer Authentication (SCA) and how merchants can prepare this festive shopping season. 2022 saw the biggest change to payments in 16 years, since chip-and-pin was introduced.

Merchant Services 52

Merchant Services Payment Services Shopping Checkout 52

Star Miconics

AUGUST 26, 2022

Companies need new technology to reach customers and give them convenient ways to purchase products and services. As consumers acclimate to mobile and online reservations and ordering, advanced hospitality technologies facilitate a seamless and enjoyable customer experience. The TSP654IISK Linerless Label Printer.

Payment Services 98

Payment Services Merchant Services Drop-Shipping Point of Sale 98

Star Miconics

JANUARY 26, 2023

But while those things are still in the realm of science fiction, AI has become increasingly engrained in the modern technology we now use every day, from our smartphones to our point-of-sale (POS) systems. AI helps consumers and workers streamline their activities and increase productivity. But what is artificial intelligence?

Point of Sale 52

Point of Sale Merchant Services Inventory Management Management 52

V Count

SEPTEMBER 15, 2022

If you’re running a brick-and-mortar business, you may want to invest in one of these point-of-sale systems. POS is actually an acronym for point of sale (also known as point of purchase). Point of sale refers to the time and place where a transaction is completed.

Merchant Services 98

Merchant Services Payment Services Inventory Management Planning 98

Retail Bound

APRIL 13, 2024

From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. Retailers need to consider their capacity to manage logistics and the value of faster delivery to their customer base. Dr. Ralph F.

Drop-Shipping 98

Drop-Shipping Shipping Merchant Services Payment Services 98

Retail Focus

JANUARY 26, 2022

software and services companies including digital experience management leader Sitecore, martech innovator STYLELABS, and open-source business software vendor Odoo. Using Akeneo, brands and retailers can improve customer experience, increase sales, reduce time to market, go global, and boost team productivity.

Merchant Services 130

Merchant Services Advertising Management Customer Experience 130

V Count

SEPTEMBER 15, 2022

If you’re running a brick-and-mortar business, you may want to invest in one of these point-of-sale systems. POS is actually an acronym for point of sale (also known as point of purchase). Point of sale refers to the time and place where a transaction is completed.

Merchant Services 92

Merchant Services Payment Services Inventory Management Planning 92

I Vend

JULY 10, 2023

Customers must be able to engage in the way that suits them, and we know that they tend to be ‘channel blind’ – that is, they don’t think about which channel they are using, just what is the most convenient. That means that your in-store point of sale (POS) must be fully integrated with your digital commerce store.

Payment Services 98

Payment Services Merchant Services Point of Sale Customer Experience 98

I Vend

JULY 10, 2023

Customers must be able to engage in the way that suits them, and we know that they tend to be ‘channel blind’ – that is, they don’t think about which channel they are using, just what is the most convenient. That means that your in-store point of sale (POS) must be fully integrated with your digital commerce store.

Payment Services 97

Payment Services Merchant Services Point of Sale Customer Experience 97

A1 Retail

OCTOBER 3, 2022

200 days on from the mandatory introduction of Strong Customer Authentication (SCA) in the UK, 73 per cent of retailers have seen online payment fraud decline as online shopping becomes safer. However, 28 per cent of merchants still aren’t fully compliant, leading to over £2.07m in sales being declined every day.

Merchant Services 52

Merchant Services Payment Services Checkout Point of Sale 52

365 Retail

AUGUST 4, 2022

Staying on trend with hot new technologies can help your business stay current and boost your consumer engagement and sales. Technology is constantly evolving to improve business processes, create consumer solutions, and provide adaptable and convenient service. Internet of Behaviors .

Merchant Services 57

Merchant Services Payment Services Consumer Point of Sale 57

Star Miconics

DECEMBER 9, 2022

Overhead and labor costs are rising, online competition has increased, customer loyalty is fleeting, and labor is hard to find. Connected workstations that feature terminals or tablets and stands, printers, scales, and online ordering integration increase productivity and efficiency to help merchants future-proof their IT investments.

Merchant Services 52

Merchant Services Payment Services Kiosk Point of Sale 52

Clover - Retail

APRIL 18, 2024

Instead, when a customer orders the product, the retailer contacts their manufacturer or wholesale merchant–who keeps inventory of the product on-hand–and has the product shipped directly to the customer. The manufacturer/wholesale merchant is responsible for the shipping process. This is a drop ship.

Merchant Services 52

Merchant Services Drop-Shipping Payment Services Wholesale 52

Star Miconics

NOVEMBER 18, 2022

Where the Point-of-Sale Comes In. One of the most central areas in any retail store is the point-of-sale (POS). This is typically the final stop on the customer’s journey before leaving. The POS is where the payment process begins and ends, and the entire customer experience there must be seamless.

Merchant Services 52

Merchant Services Payment Services Kiosk Point of Sale 52

Storis

JANUARY 22, 2024

Yet the industry continues to adapt and innovate to consistently create a seamless customer experience.” This was exemplified by the record-breaking $38 billion in sales during Cyber Week, up 7.8% Retailers are also offering services within their spaces. “Retail technology is nothing if not everchanging.

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

Storis

JANUARY 22, 2024

Retailers are also offering services within their spaces. Buy with Prime” enables Shopify merchants to use Amazon’s payment and fulfillment services. Amazon’s presence establishes trust for customers looking to purchase from lesser-known websites and increases revenue for all parties. Take Amazon and Shopify.

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

Retail Times

APRIL 4, 2021

From easy-going shoppers who make small talk, to customers on a mission who just want to get in and out of the store, retailers deal with various types of people on a daily basis. And as any good merchant knows, there isn’t one single solution or best practice for converting all kinds of customers.

Merchant Services 98

Merchant Services Checkout Shopping Point of Sale 98

Retail Geek

MARCH 11, 2022

kind of like a ship station they acquired point of sale system. 8:48] I think the best strategy here is to take all these Services create microservices out of them, and then sell them and compete with like the fabrics and the Commerce tools is that the other one always forget it yeah you kind of so have a headless option.

Drop-Shipping 52

Drop-Shipping Shipping Fulfillment Merchant Services 52

M19 Retail

OCTOBER 15, 2024

Alterra, known for its commitment to providing exceptional outdoor experiences, sought to enhance its retail operations across multiple facets as well as to centralize systems across all their resorts. With enhanced visibility into real-time data, store associates can make informed decisions and improve customer service.

Merchant Services 52

Merchant Services Inventory Management Point of Sale Supply Chain Management 52

M19 Retail

OCTOBER 17, 2023

Alterra, known for its commitment to providing exceptional outdoor experiences, sought to enhance its retail operations across multiple facets as well as to centralize systems across all their resorts. This partnership is a testament to our commitment to helping retailers optimize their operations and elevate customer experiences.

Merchant Services 40

Merchant Services Point of Sale Inventory Management Checkout 40

Star Miconics

AUGUST 9, 2023

Hosted by Star Micronics’ Partner Development Manager, Kate Orara, the Rising Stars Podcast is your go-to for all things point-of-sale. Historically dominated by value-added resellers (VARs), the channel is witnessing the rising influence of independent software vendors (ISVs) and merchant service providers (MSPs).

Point of Sale 52

Point of Sale Merchant Services Management Customer Experience 52

Retail TouchPoints

AUGUST 2, 2021

The Melbourne, Australia-based company currently serves more than 16 million consumers and nearly 100,000 merchants worldwide. Payment industry experts see the acquisition as a win for both companies as well as a sign of the growing ubiquity of BNPL. Schwartz noted that Afterpay is a founding member of the CLA’s BNPL task force.

Merchant Services 309

Merchant Services Payment Services Checkout Finance 309