Retail TouchPoints

AUGUST 1, 2022

That’s why these immersive experiences need to be a near-term goal, and not part of retailers’ five-year plan. But while augmented reality shopping experiences are still in their infancy and may sound complex, they really don’t need to be. And now more than ever, the experiences they crave are found within augmented reality.

Customer Experience 317

Customer Experience Social Commerce Advertising Shopping 317

Retail TouchPoints

MARCH 21, 2024

That’s why retailers must find ways to optimize their cloud resource planning strategies ahead of a time of demand. Here are three key components of a well-managed ecommerce cloud strategy. Scalability Is Key One key aspect of effective cloud resource planning is being able to dynamically scale infrastructure.

Planning 258

Planning Customer Experience Management Promotions 258

Retail TouchPoints

DECEMBER 15, 2021

Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and again by believing that metrics alone improve customer experiences and loyalty. Too many organizations are content with merely managing their experiences and setting better metrics as their only North Star.

Customer Experience 306

Customer Experience Accounting Advertising Promotions 306

Inside Retail

MARCH 5, 2024

In the realm of online shopping, retailers often perceive returns as an unavoidable inconvenience that presents them with logistical hurdles, financial burdens, and the threat of customer dissatisfaction. In today’s competitive retail sphere, customer satisfaction is paramount.

Customer Experience 130

Customer Experience Returns Management Location 130

Hyken

SEPTEMBER 3, 2021

This week we feature an article by Apira Giriharan, a Marketing Manager from Blackchair with extensive knowledge of all matters related to CX solutions. She writes about how contact center agents can maximize productivity and provide a better customer experience. What is a CX management platform?

Customer Experience 124

Customer Experience Management Planning Marketing 124

Inside Retail

MARCH 13, 2024

But beyond ads, few brands use humour across their broader customer experience. This fear of getting it wrong – or worse, being cancelled – is what’s holding back 95 per cent of brand managers and marketers. Beyond amusing campaigns, however, the overall Aldi customer experience quickly defaults to being value-driven.

Customer Experience 130

Customer Experience Supermarket Advertising Planning 130

Inside Retail

SEPTEMBER 16, 2024

If you manage or influence customer deliveries, if you haven’t done so, implementing optimised transport route planning is a game-changer for your bottom line. Handle peaks : Efficiently manage seasonal surges like Christmas peaks. Enhances customer experience : Provide traceability to improve reporting.

Planning 147

Planning Location Customer Experience Management 147

Retail TouchPoints

SEPTEMBER 6, 2023

Key elements include doubling the size of the retailer’s tech team over the next three years and transferring both business intelligence and customer relationship management responsibilities to the newly enlarged team.

Planning 264

Planning Customer Experience Management Fulfillment 264

Inside Retail

JUNE 28, 2021

Let’s look at five ways retailers are building a better customer journey to grow in the new normal: Cohesive customer experiences Artificial intelligence-powered personalisation Revolutionised loyalty programs Real-time omnichannel engagement Unified customer data. Creating cohesive customer experiences.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

I Vend

JANUARY 13, 2022

iVend Retail Management Suite iVend’s retail technology helps retailers in returns management. Planned returns – the growth of online shopping has dramatically increased returns. Shoppers deliberately over-order, use their home as the changing room, and plan to return the sizes/colours they don’t want to keep.

Customer Experience 98

Customer Experience Returns Management Inventory Management 98

Retail TouchPoints

AUGUST 4, 2022

For retailers, inventory hoarding by bad bots has become a critical challenge to manage during the holiday shopping season. As retailers prepare for the upcoming holiday shopping season, they need a strategy for managing the inevitable bad bot traffic that will land on their site. Get Ahead of the Bad Bots: Start Planning Now.

Customer Experience 278

Customer Experience Management Checkout Shopping 278

Retail TouchPoints

JULY 2, 2024

Ingka Investments will hold a one-third stake in the project alongside preferred equity components and full ownership of the building’s prime retail space, an 80,000 -square-foot store with a corner entrance on Fifth Avenue where Ingka plans to put an Ikea “customer meeting point.” in a statement. in a statement. . in a statement.

Planning 279

Planning Home Furnishings Location Customer Experience 279

Retail TouchPoints

JANUARY 15, 2024

Nvidia surveyed more than 400 retail professionals at all organizational levels and found that while AI adoption is still in its early stages, more than 60% of respondents are planning to boost their AI investments in the next 18 months. But many of these tasks may just represent the low-hanging AI fruit.

Loss Prevention 312

Loss Prevention Planning Customer Experience Inventory Management 312

Inside Retail

OCTOBER 4, 2023

Earlier this year, Foot Locker unveiled a plan to drive long-term growth in the business by investing in new store formats and technology, right-sizing its retail footprint, embracing sneaker culture and deepening its relationship with customers. Now we have a little button that [you can ask], ‘What’s the HR policy on this?’

Customer Experience 130

Customer Experience Returns Inventory Management Planning 130

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. Final Thoughts We live in an experience economy — and a global one at that. Maximize potential.

Management 290

Management Customer Experience Location Accounting 290

Inside Retail

OCTOBER 17, 2023

Great product diversity, changing consumer demands, and the expansion of e-commerce have turned inventory management into a major pain point for retailers. Poor inventory management results in overstocking and under-stocking, impaired cash flow, and losses from theft and spoilage. Here are some reasons why: 1.

Inventory Management 182

Inventory Management Management Drop-Shipping Fulfillment 182

Independent Retailer

NOVEMBER 15, 2024

In this article, we’ll talk about retail management, what it is and why it’s important. This information will be useful to entrepreneurs and business managers who implement approaches aiming at streamline processes, improving customer service and reducing costs.

Management 88

Management Wholesale Visual Merchandising Promotions 88

365 Retail

NOVEMBER 28, 2022

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . On the one hand, operational changes and on the other hand, changes linked to the user experience.

Customer Experience 98

Customer Experience Management Payment Services Clienteling 98

Retail Gazette

SEPTEMBER 10, 2024

The supermarket said the transformation would enable future system flexibility and allow it to respond to “ever-evolving customer propositions and needs” It added the plans would allow it to manage its products on promotion in more flexible ways, allowing a “more tailored value experience” for shoppers.

Customer Experience 105

Customer Experience Supermarket Planning Promotions 105

Retail TouchPoints

FEBRUARY 2, 2023

Giant Eagle will upgrade its category management capabilities across its 216 supermarkets and 274 GetGo convenience stores, allowing the retailer to make more informed decisions about which products are placed where within its stores.

Management 288

Management Supply Chain Management ATS Supermarket 288

Hyken

OCTOBER 1, 2024

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How is AI transforming both employee and customer experiences? How does AI improve efficiency and productivity for customer service teams? Can AI be utilized effectively in smaller companies with limited budgets?

Customer Experience 78

Customer Experience Planning Management Marketing 78

Retail TouchPoints

NOVEMBER 27, 2023

Ikea will open a Plan and Order Point as its third store in the Dallas-Fort Worth market on Nov. 29, 2023, offering design consultations as well as a location where customers can pick up their online orders. In April 2023 the retailer revealed plans to invest more than $2.2 in a statement. billion to enhance U.S.

Planning 147

Planning Marketing Customer Experience Location 147

Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. Yet cash payments are expensive for businesses to manage. The post How digital payments can help businesses lead in customer experience appeared first on Inside Retail.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. The post Planning to sell online in the US?

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

MARCH 6, 2024

Warby Parker, which began life as a pure-play DTC retailer, opened 40 stores in 2023 for a total of 237 and plans to open another 40 stores this year. In February 2024, the retailer also expanded its relationship with MetLife subsidiary Versant Health , a leading administrator of managed vision care.

Planning 278

Planning Marketing Spend Management Shopping 278

I Vend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend helps retailers analyse data for an enhanced customer experience.

Customer Experience 98

Customer Experience Checkout Planning Promotions 98

Inside Retail

NOVEMBER 15, 2021

Whether you’re looking to get paid faster, address current debtors or provide a better customer experience, implementing an integrated payment solution that delivers more ways for customers to pay their invoices, is a great solution for any business. Why should your business provide payment plans to business customers?

Payment Services 264

Payment Services Planning Finance Accounting 264

Inside Retail

JULY 19, 2023

As part of the arrangement, Glow obtained 51 per cent ownership of Cargo Crew, with the brand retaining full management control. Domestic and global plans Rodgers explained that different companies had approached Cargo Crew over the years to discuss what a joint venture or partnership would look like.

Planning 246

Planning Telecommunications Fashion Wholesale 246

365 Retail

AUGUST 4, 2024

As shopper expectations continue to evolve, there is a growing focus on elevating the customer experience to drive sales and build long-term loyalty. The latest American Express research revealed that almost one third (32%) of UK retailers identify customer attraction and retention as a key challenge over the next 12 months.

Merchant Services 62

Merchant Services Customer Experience Payment Services Checkout 62

Inside Retail

NOVEMBER 8, 2023

Belles’ managing director Joss Jenner-Leuthart told Inside Retail that the brand has chosen to raise funding through this particular route – rather than a traditional capital raise – as it provides customers with the opportunity to connect more deeply with the brand, and feel a genuine sense of ownership over it.

Planning 244

Planning Location Wholesale Management 244

Retail TouchPoints

AUGUST 29, 2024

Most large enterprises were already running warehouse management systems that delivered inventory accuracy in excess of 99% (in comparison to stores, which typically ranged between 65%-85%). In short, where there was a benefit, there was too much cost, and where the cost was manageable there simply wasn’t enough benefit.

Customer Experience 297

Customer Experience Shipping Inventory Management Management 297

Inside Retail

JULY 3, 2022

As long ago as the mid-90s, Jeff Bezos told delegates at a major book fair that his business wasn’t books; it was the data he’d use to revolutionise customer behaviour and preferences. Many are concerned about the cost of content production, systems to manage opt-ins and consumer preferences, and local data protection regulations.

Customer Experience 147

Customer Experience Marketing Fulfillment Location 147

Retail TouchPoints

MARCH 29, 2023

Perry Ellis is managing this challenge through the rollout of RFID technology, in partnership with Mojix , that will help the retailer manage its supply chain from the store level all the way through broader inventory planning.

Checkout 264

Checkout Planning Customer Experience Management 264

Retail Assist

AUGUST 15, 2024

At the heart of tackling these challenges is the smart use of Enterprise Resource Planning (ERP) systems. Using the right ERP system to transform the customer experience is very crucial to any retail business’s success. Selecting the right ERP system doesn’t need to be a complicated process.

Customer Experience 52

Customer Experience Consumer Promotions Marketing 52

Hyken

OCTOBER 1, 2024

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How is AI transforming both employee and customer experiences? How does AI improve efficiency and productivity for customer service teams? Can AI be utilized effectively in smaller companies with limited budgets?

Customer Experience 55

Customer Experience Planning Management Marketing 55

Clover - Retail

AUGUST 29, 2024

If you’re growing a business, having great products at a reasonable price is a strong start, but focusing on elevating customer experience can make all the difference to your sustainable growth. A great stylist carefully considers their clients’ unique preferences and needs to create a style plan.

Boutique 52

Boutique Customer Experience Payment Services Target Market 52

Retail TouchPoints

JULY 9, 2021

Online sales continue to explode, and many retailers are slow to the party upgrading old buildings into attractive, energy-efficient buildings that enhance the overall customer experience at retail. Walmart has announced plans to emit zero carbon in its stores by 2040. How is this managed?

Management 264

Management Accounting Customer Experience Finance 264