Remove Customer Experience Remove Loss Prevention Remove Store Operations
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The Post-COVID Surge of In-Store Violence and Evolving Loss Prevention Policies

Retail TouchPoints

This increased risk has forced retailers to reconsider their loss prevention strategies. It’s no longer just about stopping theft; protecting staff and customers from harm is now a top priority, prompting retailers to adopt more comprehensive and proactive approaches to loss prevention and safety.

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Sensormatic Debuts Loss Prevention Labels Designed for Metal Products

Retail TouchPoints

Sensormatic Solutions has introduced an acousto-magnetic metal label designed to protect high-risk products with metal surfaces like cookware, canned foods and power tools. The new label helps retailers protect previously unprotectable items, while also reducing the labor demand associated with tagging and monitoring these products.

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Woolworths South Africa Rolls Out RFID Solution to 200+ Stores

Retail TouchPoints

Premium retailer Woolworths will deploy the iD Cloud RFID solution from Nedap to 217 Fashion, Beauty and Home stores across South Africa as it seeks to improve inventory accuracy and in-store replenishment. We are excited to start this journey with them.

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Three Design Tips for Fighting Shrink

Retail TouchPoints

That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras? What are the most customer-friendly ways to protect high-value items from smash-and-grabs? The two are not always in conflict.

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Rethinking Hard Tag Removal: How RFID Technologies are Complementary to EAS Hard Tags

Retail TouchPoints

As such, electronic article surveillance (EAS) hard tags, locks, alarms and other physical or visual deterrents to theft have become an expected part of the in-person shopping experience these days. Craig Szklany serves as VP and Product General Manager, Loss Prevention and Liability at Sensormatic Solutions.

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Computer Vision-Enabled App Helps Home Depot Improve On-Shelf Availability

Retail TouchPoints

Home Depot is on the leading edge with this type of tech usage: the 2023 Retail TouchPoints Store Operations Benchmark Survey revealed that just 28% of retailer respondents’ associates use mobile devices to audit visual merchandising and displays.

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6 Trends Driving Store Design Innovation in 2024

Retail TouchPoints

For instance, it is much easier for operations to establish and reach success in one facet of the store. operational efficiencies) has a negative effect on another (i.e. customer experience). Baird: Store KPIs really need to change. Najafi: In-store theft may greatly impact the consumer experience.