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By Tricia McKinnon For as much as we hear the words “the customerexperience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Know your customer’s name. Sephora does an excellent job of this.
Several experts indicated that 2025 will be the year that more retailers will prioritize their AI investments and will develop systems and processes that will help them operationalize it effectively for the appropriate teams and functions.
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