Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. For example, La Grande Epicerie in France was spotlighted as the “crème de la crème” of the French gourmet retail experience.

Visual Merchandising 206

Visual Merchandising Customer Experience Consumer Location 206

Inside Retail

JUNE 12, 2024

The multi-sensory experience “From the moment that consumers come through our doors they get hit with the Bolia experience pretty much straight away,” stated Foley. Instead, it is a homeware industry specialist and leader in customer experience. This can be seen in its visual merchandising.

Visual Merchandising 244

Visual Merchandising Checkout Customer Experience Consumer 244

Retail TouchPoints

DECEMBER 14, 2021

In a room full of visual merchandisers, designers and creative leads, the following four projects were spotlighted for their creativity, professionalism and ability to evoke joy. Now in its 22 nd year, the nominated brands reached new levels of innovation — with some even thinking outside of the window to tell their stories.

Visual Merchandising 246

Visual Merchandising Customer Experience Fashion Returns 246

Retail TouchPoints

DECEMBER 21, 2020

To future-proof your business, you need to think beyond social distancing precautions and reimagine the customer experience from the ground up. It can help save time and reduce costs, while ensuring that teams at remote locations are collaborating efficiently. billion by 2024 — more than ten times what it is today.

Visual Merchandising 306

Visual Merchandising Customer Experience Management Location 306

Retail TouchPoints

MAY 17, 2022

At Coach, Zaccariello is responsible for visual merchandising through the company’s 3D creative studio, including store windows, showrooms and pop-ups, design and production of events and the digital experience team. There is definitely a need to return to the physical experience.”. That is just the way we are.

Visual Merchandising 235

Visual Merchandising Outdoor Location Customer Experience 235

Retail TouchPoints

SEPTEMBER 12, 2023

Uncontained also will support the premium Container Store Custom Spaces offering with on-trend finishes, hardware and features such as smarthome compatible lighting. The Container Store also has plans to add more brick-and-mortar locations; in June 2022 it announced it would add 74 new stores by 2027.

Visual Merchandising 206

Visual Merchandising Location Shopping Planning 206

Retail TouchPoints

MAY 3, 2023

Sustainability is good for business, and architects and designers are critical advisors in retailers’ trajectories toward a more sustainable future through the design process of physical locations. To lead by example, old or retired products can be used as a “building” material or for visual merchandising displays.

Visual Merchandising 234

Visual Merchandising Consumer Inventory Management Customer Experience 234

Retail TouchPoints

JANUARY 15, 2024

“Together, we’re utilizing cutting-edge display technology to engage customers and communicate our brand’s mission, vision and values, ensuring that every shopper feels confident and represented.” Image courtesy Samsung Inside the store a custom 31.5-foot-wide

Visual Merchandising 207

Visual Merchandising ATS Checkout Fashion 207

Retail TouchPoints

SEPTEMBER 28, 2021

Consistency Across Locations. Brands need design solutions that fit their portfolio of locations, including urban, suburban, shopping mall, shop-in-shops and other store types. The store environment must therefore be flexible, enabling the fast turnover of merchandise.

Visual Merchandising 219

Visual Merchandising Promotions Location Fulfillment 219

Retail TouchPoints

DECEMBER 13, 2023

Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo. This is a new reality for typical projects, according to Cornelius, and it is why her firm has changed its vernacular from “store design” to “experience design.” customer experience).

Loss Prevention 254

Loss Prevention Visual Merchandising Sporting Goods Store Operations 254

CJ Retail Solutions

AUGUST 2, 2024

Merchandising is a critical component of retail operations that focuses on optimizing product presentation to maximize sales. It encompasses various elements, including product placement, store layout, signage, and visual displays. Effective merchandising significantly influences customer experience and purchasing behavior.

Visual Merchandising 52

Visual Merchandising Store Layout Promotions Shopping 52

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer Experience 233

Customer Experience Shipping Location Visual Merchandising 233

Wiser

APRIL 26, 2022

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. What is Merchandising? Why is Merchandising Strategy Important? A good merchandising strategy can do wonders for your business. 3: Customer Loyalty.

Visual Merchandising 146

Visual Merchandising Loss Prevention Customer Experience Promotions 146

Retail TouchPoints

FEBRUARY 9, 2022

Another of their best features is that they’re agile and allow retailers to try out new locations. So retailers can use pop-ups to validate a location, try out a new concept or for the release of a new product. Plenert: There are technical challenges that vary depending on the type of location. Another issue is permitting.

Visual Merchandising 242

Visual Merchandising Location Shipping Shopping 242

Retail TouchPoints

FEBRUARY 9, 2022

Communication between your customers, employees and external stakeholders holds the power to unlock discrepancies between departments and show where your business model may have room for improvement to create a more seamless customer experience. How to Track a Customer’s Bad Shopping Experience.

Shopping 219

Shopping Payment Services Visual Merchandising Customer Experience 219

Retail TouchPoints

APRIL 5, 2023

Consumers are returning to the physical store for all the advantages it offers: the ability to touch, feel and experience the brand — and most importantly, be a part of the brand’s community or “tribe.” Location, Location, Location It goes without saying that the location is critical.

Location 217

Location Customer Experience Visual Merchandising Consumer 217

Retail TouchPoints

JANUARY 9, 2025

The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

Outdoor 227

Outdoor Fulfillment Consumer Location 227

Retail TouchPoints

OCTOBER 31, 2023

Be tough — but preserve the customer experience. This could help them harmonize twin goals — deterring crooks and preserving the customer experience. In such hard-hit locations, high-value items will need to be tethered to cables, stored in lock boxes or kept behind the counter or back of house.

Loss Prevention 233

Loss Prevention Sporting Goods Customer Experience Store Layout 233

Retail TouchPoints

NOVEMBER 10, 2021

Store design and visual merchandising now encompass many different elements, according to Tammy Callahan, Director of Sales & Account Management at Kendu , a provider of in-store visual solutions. All of these are valid store experiences that will continue to grow and evolve in the future.

Visual Merchandising 223

Visual Merchandising Consumer Shipping Shopping 223

Retail TouchPoints

NOVEMBER 17, 2023

Home Depot is on the leading edge with this type of tech usage: the 2023 Retail TouchPoints Store Operations Benchmark Survey revealed that just 28% of retailer respondents’ associates use mobile devices to audit visual merchandising and displays.

Loss Prevention 188

Loss Prevention Visual Merchandising Store Operations Fulfillment 188

Retail TouchPoints

JUNE 1, 2022

How is it appealing to the customer? The retail design elements of a shop-in-shop location must respect the environment of the host retailer but also speak to the customer by communicating the distinctiveness of the hosted brand. By Memorial Day 2022, Macy’s Backstage boasted 300 locations.

Shopping 277

Shopping Location Jewelry Customer Experience 277

Retail Focus

MAY 4, 2021

With 4,476 square feet spanning two floors, the Covent Garden store will be the seventh and largest bricks-and-mortar location for the brand. As well as welcoming customers to the heart of the jewellery making process, the new store also celebrates the emotion behind every piece.

Visual Merchandising 179

Visual Merchandising Store Layout Location Customer Experience 179

Retail TouchPoints

MARCH 15, 2024

Dick’s also will open eight new House of Sport locations in 2024, consisting of seven relocations/conversions and one new store at Boston’s Prudential Center. The retailer also expects to begin construction on approximately 15 House of Sport locations scheduled to open throughout 2025. In terms of capital, it will take about $11.5

Sporting Goods 255

Sporting Goods Returns Location Planning 255

Retail TouchPoints

OCTOBER 5, 2022

Stepping back, one could simplify retail functions as three-pronged: Selling a quality product; Repairing relationships with customers; and Manifesting the spirit of the brand. The main drivers of these functions are the product, the teams of people who bring these functions to life and the overall customer experience that’s born from it.

Visual Merchandising 249

Visual Merchandising Fashion Customer Experience Shopping 249

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. s Mosaic District — its first-ever location.

Consumer 232

Consumer ATS Location Apparel 232

Retail TouchPoints

FEBRUARY 4, 2021

Over the past nine months, Men’s Wearhouse parent company Tailored Brands says it has launched more than 30 new digital capabilities, including buy online, pick up in-store (BOPIS), contactless measurement and curbside pickup, all of which play into the new, connected brick-and-mortar locations.

Visual Merchandising 150

Visual Merchandising Location Customer Experience Planning 150

Retail TouchPoints

DECEMBER 22, 2023

This existing familiarity with QR codes brought on by the pandemic means that consumers are already primed to engage through the quick scan of a code at retail locations. It gives us the opportunity to seamlessly direct people from a retail store experience to our brand website, which is an important part of the customer journey.”

Shopping 259

Shopping Checkout Consumer Visual Merchandising 259

Retail TouchPoints

APRIL 19, 2023

Founded in 1992 as The Planning and Visual Education Partnership (PAVE), PAVE Global is an educational foundation for the retail design , planning and visual merchandising industry, and gives brand practitioners a unique opportunity to support young students and expand their talent pools.

Visual Merchandising 191

Visual Merchandising Marketing Planning Shopping 191

Inside Retail

JUNE 23, 2024

Ripcurl understands this dynamic well – it knows a sale can be won or lost in an instant based on the in-store experience. The challenge of managing brand assets at scale Maintaining this cohesive branded experience across Australia and New Zealand posed a significant challenge for Ripcurl and Ozmosis.

Management 147

Management Visual Merchandising Location Brand Management 147

Retail TouchPoints

MAY 29, 2024

Big-box retailers and large specialty brands aren’t the only ones to benefit from this boom: Yuppy Puppy Grooming and Boarding has created a five-star resort experience to excite pet parents as well as their dogs and cats. Located in the St. One of our locations is busier for daycare because it’s located conveniently off the highway.

Location 244

Location Consumer Boutique Planning 244

Retail Focus

JANUARY 12, 2023

As much as brands experiment with pop-up store formats, concepts, or themes, they should resonate with consumers as much as they do with their identity. A pop-up store is a temporary retail location that is meant to create a sense of excitement and engagement with the brand; a strong brand identity can help to achieve this goal.

Visual Merchandising 246

Visual Merchandising Store Layout Customer Experience Shopping 246

Retail TouchPoints

JULY 10, 2024

Whether a retail location, office building, hotel or healthcare environment, designing to support client objectives requires bringing to bear as much relevant information as possible. For physical retail locations, data and analysis are indispensable for navigating a rapidly evolving and ever-changing marketplace.

Point of Sale 197

Point of Sale Location Consumer Customer Experience 197

Retail TouchPoints

APRIL 24, 2024

The retailer plans to use learnings from this store, located in the Willowbrook Mall in Wayne, N.J., for additional reinvented stores it will open in 2024 , including at the brand’s NYC flagship and locations in Paris, Melbourne and Delhi.

Store Layout 224

Store Layout Accessories Location Promotions 224

Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

Net Profit 214

Net Profit Department Stores Promotions Checkout 214

365 Retail

JULY 19, 2024

As the retail industry evolves, physical display trends are essential for capturing customer attention and driving sales. In 2024, several innovative trends in visual merchandising and physical displays are set to transform retail environments. Here are five key trends to watch out for.

Visual Merchandising 105

Visual Merchandising Store Layout Target Market Shopping 105

Retail TouchPoints

OCTOBER 16, 2024

The Ahorra Mucho (which translates directly to “Save A Lot”) store will have specialized features such as a full-service, centrally located meat counter, a cornerstone of Hispanic cooking. The store will operate as a test-and-learn facility, designed to generate insights to facilitate strategies for serving Hispanic customers.

Supermarket 235

Supermarket Fulfillment Location Consumer 235

Retail TouchPoints

MAY 1, 2024

These Instagram-worthy moments engage customers and serve as meaningful memorabilia, strengthening brand awareness. She has a robust track record for leading teams and leveraging custom, complex in-store marketing, media and technology solutions for Fortune 500 clients in the retail space.

Consumer 265

Consumer Store Layout Customer Experience Checkout 265