Retail TouchPoints

APRIL 18, 2024

The branded showcase, located at the Shops at Mission Viejo in Orange County, Calif., will have dedicated store associates on hand to provide customers with personalized assistance. Eyebuydirect has made its first foray into physical-world retailing with a 140-square-foot kiosk featuring a pared-down assortment of 400 pairs of glasses.

Location 264

Location Kiosk Returns Shopping 264

Retail TouchPoints

MAY 8, 2024

Goodwill Keystone Area has partnered with Reworld to offer no-cost electronics recycling at its 42 stores and donation center sites located across 22 central and southeastern Pennsylvania counties.

Location 287

Location Marketing ATS Customer Experience 287

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

Location 267

Location Shopping Fast Fashion Checkout 267

Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

Location 278

Location Department Stores Fulfillment Planning 278

Retail Focus

DECEMBER 6, 2024

In todays fast-paced retail environment, customers expect more than just quality productsthey demand exceptional experiences that are personalized, convenient, and consistent across all touchpoints. Anticipate and address customer needs at every stage of their journey. The Benefits of Email Marketing for Retail 1.

Customer Experience 130

Customer Experience Marketing Customer Retention Promotions 130

Retail TouchPoints

NOVEMBER 6, 2024

Save A Lot is partnering with Retail Fluent Media Network (RFMN) to bring Digital Window Signs to stores, including 750 independently owned and operated locations across 32 U.S.

Location 278

Location Grocer Promotions Supermarket 278

Retail TouchPoints

DECEMBER 13, 2024

Primark plans to put even more time and money into its U.S. expansion in 2025. The apparel and accessories retailer has signed five new leases for stores throughout the Southern and Midwest U.S., after already investing more than $90 million in 2024. The retailer plans to open stores in: Castleton Square Mall in Indianapolis, Ind.;

Planning 193

Planning Location Accessories Apparel 193

Retail TouchPoints

DECEMBER 3, 2024

That’s why it’s of little surprise that on the occasion of its 60 th anniversary, The Paper Store has embarked on a five-year, $60 million brick-and-mortar-oriented expansion that will add 30 to 40 locations to its current 100+ stores and upgrade approximately 30 existing stores. We look at ourselves as the antithesis of online shopping.

Shopping 280

Shopping ATS Visual Merchandising Location 280

Retail TouchPoints

AUGUST 19, 2024

Currently, more than 250 drones operate across 73 locations in nine countries. A Flight Path for Innovation Ikea went through a rigorous testing phase for the drone technology at a distribution center in Winterslag, Belgium, and is planning to deploy the drones in more locations over the next year, prioritizing Europe and North America.

Fulfillment 288

Fulfillment Customer Experience Location Management 288

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. Woodbury Common, located in New York’s Hudson Valley, draws more than 10 million shoppers annually.

Inventory Management 263

Inventory Management Customer Experience Fulfillment Shopping 263

Inside Retail

SEPTEMBER 16, 2024

. “We have been the fastest growing quick-service restaurant in Australia over the past six years, opening over 140 restaurants and enjoyed a record-breaking 2023, opening 34 new locations in Australia,” said Kristi Woolrych, GM of KFC South Pacific. ” The new KFC Oran Park has created 70 new jobs for the local area.

Customer Experience 299

Customer Experience Location ATS 299

Retail TouchPoints

JANUARY 19, 2024

To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech. Even further, recent survey data from FIS’ Global Innovation Report found that 83% of U.S.

Payment Services 340

Payment Services Merchant Services Customer Experience Consumer 340

Retail TouchPoints

OCTOBER 30, 2024

Tablets and mobile devices put customer data at employees’ fingertips, allowing them to provide a personal shopping experience while reducing wait times. Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment.

Payment Services 263

Payment Services Kiosk Customer Experience Management 263

Retail TouchPoints

OCTOBER 31, 2023

Be tough — but preserve the customer experience. This could help them harmonize twin goals — deterring crooks and preserving the customer experience. In such hard-hit locations, high-value items will need to be tethered to cables, stored in lock boxes or kept behind the counter or back of house.

Loss Prevention 295

Loss Prevention Sporting Goods Customer Experience Store Layout 295

Retail TouchPoints

SEPTEMBER 25, 2023

That increases the need for [domestic] storage locations, including warehouses and retail stores that are close to where your markets are. Once these materials get dedicated to [making a particular product] for a specific customer or location, that’s when the stakes get raised.

Returns 306

Returns Supply Chain Management Fulfillment Customer Experience 306

Inside Retail

NOVEMBER 19, 2024

Hairdressing franchise Just Cut has introduced a brand revamp as part of its efforts to improve customer experience. The new design, built in collaboration with creative firm The General Store, incorporates a “Salon of the Future” idea that will be implemented throughout Just Cuts locations across the country.

Kiosk 260

Kiosk Customer Experience Location Planning 260

Retail TouchPoints

MARCH 19, 2024

The West Loop location on N. Cookies has been lauded for its next-gen customer experience , which combines high-touch technology, creative merchandising and entertaining brand storytelling. Clinton Ave.

Customer Experience 249

Customer Experience Location Marketing Store Operations 249

Retail TouchPoints

OCTOBER 31, 2024

By pairing the pass with location, retailers can remind the customer to use the day’s offer when they are near a store. Incentivize conversion with targeted mobile coupons Mobile wallets also can be used to provide customers with personalized offers and discounts.

Marketing 295

Marketing Customer Experience Consumer Point of Sale 295

Retail TouchPoints

MARCH 18, 2024

“By having the option to pick self-checkout for a quick trip, or a traditional, staffed lane when their cart is full, guests who were surveyed told us the overall checkout experience was better, too,” according to the statement. Near-term advancements will address current limitations, enhancing customer experience and retailer security.”

Checkout 255

Checkout Payment Services Store Operations Customer Experience 255

Retail TouchPoints

AUGUST 15, 2024

The design will be rolled out at select locations beginning this year with the full rollout to all new and existing stores set to launch in January 2025.

Outdoor 316

Outdoor Customer Experience Shopping Consumer 316

Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement. locations in August 2024.

Fulfillment 277

Fulfillment Supermarket Grocer Store Operations 277

Retail TouchPoints

JULY 2, 2024

Photo credit: KPF) Located at the intersection of the Plaza and Grand Central Districts, 570 Fifth Avenue will be a 1,000,000 -square-foot mixed-use commercial building and marks the largest development on Fifth Avenue in more than 60 years. Rendering of 570 Fifth Avenue, which will feature an office tower and ground-level Ikea.

Planning 279

Planning Home Furnishings Location Customer Experience 279

Retail TouchPoints

JULY 12, 2024

For larger-scale retailers, the ability to develop an accurate forecast only gets complicated, and re-complicated, as they strive to correctly place and price inventory in multiple locations so they can maximize sell-through with minimum discounting.

Planning 274

Planning Customer Experience Shipping Location 274

Retail TouchPoints

DECEMBER 4, 2024

Verizon has teamed up with Office Depot for a shop-in-shop trial at four Office Depot and OfficeMax locations in California and Illinois. Two Verizon kiosks will open at Office Depot locations in La Crescenta and Pasadena, Calif. this December, with two additional kiosks at OfficeMax stores in Chicago and Crystal Lake, Ill.

Kiosk 284

Kiosk Shopping Customer Experience Location 284

Retail TouchPoints

MAY 6, 2024

Through IoT, these managers can seamlessly maintain safer, more service-friendly, energy- and cost-efficient environments by accessing data from the cloud and gaining remote, real-time visibility into their equipment across multiple locations. The platform is connected with over 50,000 pieces of equipment across 15,000+ locations.

Store Operations 284

Store Operations Management Location Customer Experience 284

Retail TouchPoints

MARCH 15, 2024

It may even improve customer experience by providing opportunities to buy items at a lower cost. By integrating automated data gathering with price change automation you can build an efficient infrastructure for winning over customers. Location-based analytics: Many ecommerce websites have geo-restricted content.

Inventory Management 264

Inventory Management Telecommunications Location Marketing 264

Retail TouchPoints

MAY 24, 2024

Shopify provides a unified commerce platform designed to enable seamless customer experiences across all channels while centralizing data and operations for multi-location retail businesses.

Merchant Services 264

Merchant Services Payment Services Fulfillment Checkout 264

Retail TouchPoints

JULY 10, 2024

Whether a retail location, office building, hotel or healthcare environment, designing to support client objectives requires bringing to bear as much relevant information as possible. For physical retail locations, data and analysis are indispensable for navigating a rapidly evolving and ever-changing marketplace.

Point of Sale 259

Point of Sale Location Consumer Customer Experience 259

Retail TouchPoints

DECEMBER 13, 2023

customer experience). They are far too centered on the store as a stand-alone entity and not as part of the overall customer experience, which means they tend to drastically undervalue the store’s contribution to that customer experience. However, sometimes the success of one area (i.e.

Loss Prevention 319

Loss Prevention Visual Merchandising Sporting Goods Store Operations 319

Retail TouchPoints

OCTOBER 2, 2024

They are looking for ways to optimize signage and place displays in locations that will have the most impact on consumers. This requires a fine balance, with every touch point straddling the line between “selling” a product and “creating” an experience. Keeping consumers in the moment is an important part of in-store retail strategies.

Kiosk 278

Kiosk Advertising Consumer Employee Engagement 278

Retail TouchPoints

NOVEMBER 22, 2024

Puma has unveiled a new flagship concept that includes activations, customization services and other tech-powered elements. Located at the BLVD , a new retail and entertainment destination in the heart of the Las Vegas Strip, this is the global sports brand’s second U.S.

Apparel 311

Apparel Accessories Location Fashion 311

Retail TouchPoints

MAY 27, 2024

Make sure your mobile customer experience is optimized. With 64% of online shoppers completing at least half of their customer service on mobile devices, a mobile-first experience is mandated. Unfortunately, and maybe not so surprisingly, it didn’t perform as well, seeing a low 11% likelihood of garnering an order.

Returns 274

Returns Shipping Customer Experience Location 274

Retail TouchPoints

MAY 11, 2023

The regional distribution hubs in Newnan and Fort Worth will expand storage capacity by more than 2 million square feet and serve as intermediary points between import locations and Dollar General’s distribution center network. The network currently delivers to more than 19,000 stores from 12 facilities.

Planning 340

Planning Customer Experience Location Marketing 340

Retail TouchPoints

JANUARY 3, 2024

Sticking with this outdated approach can lead to higher environmental impacts, unnecessary financial losses and dwindling customer trust. Think about the everyday shopper: for many, the nearest returns location isn’t just around the corner. First, she has to figure out the return policy, which can be buried in fine print.

Returns 278

Returns Drop-Shipping Customer Experience Customer Retention 278

Retail TouchPoints

OCTOBER 3, 2023

The digital channel typically had one or more dedicated facilities, which ironically were often planned and managed like an individual additional brick-and-mortar location. The desire to ship even ground service from stores to deliver more orders within two business days is another customer experience-focused market driver.

Fulfillment 284

Fulfillment Drop-Shipping Shipping Markdowns 284

Retail TouchPoints

DECEMBER 10, 2024

And beginning in 2026, the tech retailer plans to open several flagship physical locations, including one in Diriyah, a UNESCO World Heritage site. Apple plans to launch an online store in the Kingdom of Saudi Arabia in summer 2025, providing consumers in the country with service and support directly from Apple in Arabic.

Planning 273

Planning Location Consumer Store Operations 273

Retail TouchPoints

FEBRUARY 9, 2024

fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. Shein said it plans to hire more than 50 professionals to be based at the new location by the end of 2024, joining a growing U.S. will serve as a hub for Shein’s U.S.

Fulfillment 263

Fulfillment Social Commerce Apparel Customer Experience 263