Retail TouchPoints

MARCH 17, 2022

Gen X homeowners are also 21% more likely than the average consumer to receive marketing messages in the mail and 30% more likely to use coupons — so don’t abandon your direct mail flyers yet. This might come as a surprise: As a result of the pandemic, 19% of Boomers decreased their home improvement projects.

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Inside Retail

MARCH 5, 2024

We take the responsibility as a retailer to maintain our product offer through these times and not pass on these costs to our customers where possible. In the property market, things are slowing for now, but the record shortage of rental properties will continue to drive prices up for tenants, particularly in our capital cities.

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VMS

DECEMBER 8, 2022

The store’s interiors are inspired by the industrial architecture of Marimekko’s textile printing factory in Helsinki, with traditional retail display fixtures replaced by “carefully selected design gems from different decades and distinct material choices,” the fashion and home furnishings retailer said in a release.

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Retail TouchPoints

APRIL 15, 2021

YoY; Furniture and home furnishings stores: Up 5.9% American households are clearly feeling the full effect of additional fiscal stimulus, gains in the job market and the reopening of the economy,” said Matthew Shay, President and CEO of the NRF in a statement. For instance, clothing and accessory store sales were up 18.3%

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Retail TouchPoints

FEBRUARY 17, 2021

Electronics and appliances as well as furniture and home furnishing stores both marked double-digit increases over the previous month. Every major category saw spending increases, including the food and drink establishments hit hard by the pandemic. These saw a 6.9%

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Storis

JANUARY 22, 2024

So, buckle up, home furnishings retailers; we’re ready to accelerate. To accelerate, “the architectural makeup of retail systems must work in harmony across all platforms to accommodate customers. More than 50% of those surveyed plan or use Generative AI for designing digital ads, writing content, and personalizing marketing.

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Inside Retail

MAY 13, 2021

Global Retail Brands Australia (GRBA) is making an aggressive push into the home furnishings market with the launch of a new brand, House – Bed & Bath. This provides the environment to introduce quality and price pointed accessibility of our brands to new markets across Australia,” Lew said.

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Retail TouchPoints

JANUARY 24, 2023

[But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. We’re navigating [putting] ads with the customer experience, but gently; [we want it to be] additive to the customer experience.” — Aaron Dunford, Sr.

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365 Retail

OCTOBER 7, 2024

Westfield Welcomes Dunelm Kate Orwin , Leasing Director UK at Unibail-Rodamco-Westfield , shared her thoughts on Dunelm’s arrival: “Continuing our commitment to creating best-in-class destinations and exceptional customer experiences, we are delighted to welcome Dunelm to Westfield London.

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Home Furnishings Visual Merchandising Location Shopping 62

Storis

DECEMBER 12, 2022

A Key Home Furnishings Technology Trend. Technology acceleration matters to your home furnishings retail business. Your customers expect a wide variety of technology applications to play a role in the retail experience your brand delivers. Why Does Extensibility Matter to You as a Home Furnishings Retailer?

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Storis

MARCH 19, 2024

My name is Jake Egan, and I am the Senior Manager of Consulting Services for STORIS, the leading home furnishings ERP solutions provider. I am pleased to share STORIS’ proven process for ERP software implementations tailored specifically for the home furnishings retail industry.

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Home Furnishings Management Planning Accounting 52

365 Retail

MARCH 17, 2023

These are some of the findings of a new research report commissioned by creative customer experience marketing agency Gekko and carried out by YouGov. The most popular sectors for retail visits are home improvement (DIY, garden centre) at 22%, fashion (21%), homeware/ home furnishings (16%) and department stores, 14%.

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Home Furnishings Department Stores Promotions Customer Experience 95

Storis

JUNE 5, 2022

Whether a customer buys online, in-store, or from both channels at different times, what matters at the end of the day is that they ultimately become a happy customer. How can your home furnishings website help you get there? Make it easy for customers to shop with you. Yet, the numbers don’t lie.

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A1 Retail

MARCH 17, 2023

These are some of the findings of a new research report commissioned by creative customer experience marketing agency Gekko and carried out by YouGov. He continued: “Too often we are seeing a rather nonchalant approach and attention given to customers which equates to potential lost opportunities.

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Home Furnishings Department Stores Promotions Customer Experience 87

Retail TouchPoints

DECEMBER 31, 2021

Tech training can create a more attractive job for some employees, because it’s a marketable skill,” said Kotlyar. Kotlyar predicted that remote consultations with associates will expand beyond apparel into the electronics and home furnishings verticals.

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Home Furnishings Shipping Fulfillment Consumer 292

Storis

APRIL 19, 2024

Retail leaders can take advantage of Webhooks to accelerate automation in their home furnishings retail operations and build scalable data-driven workflows. Webhooks are a powerful tool for data automation for retailers seeking to build intricate and timely customer experiences. What Is a Webhook?

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Payment Services Home Furnishings Fulfillment Customer Experience 52

Storis

APRIL 8, 2024

Retail leaders can take advantage of Webhooks to accelerate automation in their home furnishings retail operations and build scalable data-driven workflows. Webhooks are a powerful tool for data automation for retailers seeking to build intricate and timely customer experiences. What Is a Webhook?

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Payment Services Home Furnishings Fulfillment Customer Experience 52

Retail TouchPoints

OCTOBER 9, 2020

The home furnishing and accent retailer, which operates 20 showrooms and 13 Ashley Home Store showroom licenses in Florida, partnered with cloud commerce provider Kibo , which offered a flexible ecommerce technology that would allow CITY Furniture to develop and support highly customized customer journeys and a fluid shopping-cart experience. “For

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Home Furnishings Payment Services Promotions Accounting 235

Storis

DECEMBER 12, 2022

A Key Home Furnishings Technology Trend Let’s set the stage for retail technology extensibility. Technology acceleration matters to your home furnishings retail business. Your customers expect a wide variety of technology applications to play a role in the retail experience your brand delivers.

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Home Furnishings Customer Experience Management Consumer 52

Retail Focus

AUGUST 18, 2021

Called the “Home Experience of Tomorrow”, the transformation includes an innovative new design and incorporates new technology, new ways to shop, and a focus on emotional and empowering customer experiences. I’m thrilled we could bring the first ‘next gen’ store to a futuristic fast-moving market such as Shanghai.

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Home Furnishings Fulfillment Customer Experience Management 64

Hyken

JULY 4, 2022

Each week I read many customer service and customer experience articles from various resources. 7 Top AI Trends in Customer Service by Zendesk. EnterpriseAI) Ever-evolving technology is constantly changing how customer service is done. 4 Strategic Approaches to Customer Journey Mapping by Jennifer Torres.

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Customer Experience Home Furnishings Returns Consumer 61

Storis

JULY 12, 2022

As we continue STORIS NextGen’s evolution, we share the Top 5 Areas of ROI your peers have found through our web-based, mobile solution for home furnishings retail. Areas of ROI span revenue increases , workflow efficiencies , greater customer acquisition , and stronger brand reputations.

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Retail TouchPoints

DECEMBER 6, 2021

Additionally, the end result is a set of 2D imagery that can inspire — but that still doesn’t offer quite the same experience as seeing an actual piece on display in a showroom. The process also greatly reduced the necessary investment, reducing the cost of bringing the collection to market from tens of thousands to just thousands.

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Retail TouchPoints

MAY 13, 2021

We will continue to focus on customer experience and value creation through innovation, as we pursue our mission to make it easy to do business anywhere in the digital era.”. Overall, online physical goods GMV grew 21% YoY in fiscal year 2021, driven primarily by the FMCG [ fast moving consumer goods ] and home furnishings categories.

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Storis

SEPTEMBER 21, 2021

While home furnishings retailers face unprecedented challenges, our industry has a history of resilience. Currently, the effects of production halts, labor shortages, raw material delays, and logistical challenges are compounded in the home furnishings industry. Lead Time Management. To learn more, contact us at 1.888.4.STORIS

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Home Furnishings Shipping Inventory Management Outdoor 52

Retail TouchPoints

MARCH 15, 2021

If you’re looking at things like home furnishings and beauty, they’re in a much better place than fashion, footwear, etc. I think there’s definitely something there, it’s just going to take some time for the other verticals time to catch up.”.

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Clover - Retail

JULY 11, 2024

Linking your footprint to other businesses by offering or renting out space for a partner’s pop-up table in your space or sharing a combined retail space could provide a more complete customer experience and could even reduce overhead costs. READ: 8 stellar marketing and advertising examples to inspire you 3.

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Storis

NOVEMBER 20, 2024

How This STORIS NextGen Feature Enhances Conversions and Customer Experiences Addressing shopping cart abandonment is crucial for maintaining healthy sales figures and ensuring customer satisfaction. By leveraging abandoned cart email automation, retailers can enhance their CRM strategy and drive customer loyalty.

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Retail TouchPoints

JULY 2, 2020

people in operations, customer service and its live chat recommendations teams to keep up. Resident Leverages Data To Deliver Customers To Retailers. Each one of the companies represented on the panel exhibits “a relentless focus on the customer experience,” she said. “It’s The company hired more than 500.

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Home Furnishings Consumer Customer Experience Returns 245

Retail TouchPoints

OCTOBER 9, 2020

The home furnishing and accent retailer, which operates 20 showrooms and 13 Ashley Home Store showroom licenses in Florida, partnered with cloud commerce provider Kibo , which offered a flexible ecommerce technology that would allow CITY Furniture to develop and support highly customized customer journeys and a fluid shopping-cart experience. “For

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Home Furnishings Payment Services Promotions Accounting 133

Retail TouchPoints

JULY 27, 2021

We target first-to-the-market tenants and have 71 in our portfolio,” said Northwood Retail President Ward Kampf in an interview with Retail TouchPoints. Concept 31/M was created to provide a more agile entry process for brands that want to “test” the Georgetown market. Photo credit: EastBanc.

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Retail TouchPoints

OCTOBER 5, 2022

With marketing, this is where you can probably be really savvy and tap partnerships, but you do want to have some budget allocation for that.”. Home furnishings and accessories brand Sundays launched a Los Angeles pop-up experience Sept. It’s dependent on the duration of the ongoing investment.

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Home Furnishings Consumer Planning Shopping 208

Storis

AUGUST 2, 2024

Digital signature capture and document archiving systems are critical retail technologies that substantially benefit retailers and customers. Valuable outcomes include lowering business expenses, enhancing customer experience, and aligning with sustainability.

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Retail TouchPoints

DECEMBER 9, 2020

Additionally, through the adoption of 3D printing technology using agricultural waste from corn husks, sugar cane and sugar beet as materials, the company minimizes carbon emissions and toxic byproducts while creating an upcycled collection of sustainable home furnishings.

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Storis

MARCH 7, 2019

This winter, I enjoyed time on the road engaging firsthand with many home furnishings retailers. At the FMG Symposium, Top 100 retailers talked strategy, while Las Vegas Market buzzed with energy. The stories of the current retail market have a consistent thread, regardless of the many differences among individual retailers.

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Home Furnishings Promotions Customer Experience Marketing 52

Wiser

SEPTEMBER 15, 2020

To help its customers better coordinate their homes’ color schemes, Pottery Barn and its sister brands partnered with Sherwin-Williams to create paint palettes that match the retailers’ home furnishings. It’s not all about marketing and directly selling products. You can look for similar opportunities.

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Payment Services Home Furnishings Consumer Returns 78

V Count

NOVEMBER 17, 2022

The US retail sales saw significant growth recently and the same applies at varying levels to other larger markets across Europe and Asia too. Measure The Effectiveness of Your Marketing Campaigns. Improve Customer Experience. Measure The Effectiveness of Your Marketing Campaigns. Improve Customer Experience.

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