Retail TouchPoints

DECEMBER 31, 2021

I do think the nature of retail jobs will change, whether it’s [staffing] microfulfillment centers or just ship-from-store and BOPIS,” said David Ritter, Managing Director of the Alvarez & Marsal Consumer and Retail Group in an interview with Retail TouchPoints.

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Home Furnishings Shipping Fulfillment Consumer 312

Inside Retail

AUGUST 12, 2024

Ikea has signed a three-year contract with Australia Post to manage the delivery of small and medium parcels, representing about 65 per cent of the furniture and homewares retailers’ online sales. Partnering with Australia’s largest delivery provider allows us to greatly enhance our accessibility for our customers in this way.”

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Home Furnishings Shipping Fulfillment Customer Experience 147

Inside Retail

MAY 13, 2021

Global Retail Brands Australia (GRBA) is making an aggressive push into the home furnishings market with the launch of a new brand, House – Bed & Bath. The brand builds on GRBA’s House cooking, dining and entertaining stores with the introduction of bed linen, bath and living ranges.

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Home Furnishings Planning Customer Experience Marketing 246

Retail TouchPoints

DECEMBER 6, 2021

Additionally, the end result is a set of 2D imagery that can inspire — but that still doesn’t offer quite the same experience as seeing an actual piece on display in a showroom. The platform lets creators drag and drop the pieces throughout the space to get the exact look they want, and the creators also can switch between view modes. “I

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Drop-Shipping Home Furnishings Shipping Management 264

Retail TouchPoints

JULY 2, 2020

people in operations, customer service and its live chat recommendations teams to keep up. Resident Leverages Data To Deliver Customers To Retailers. For those customers who are more comfortable buying offline, we have a customized, personalized experience to take them through to introduce them to a retail partner.”.

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Home Furnishings Consumer Customer Experience Returns 264

Hyken

APRIL 8, 2022

He has experience across the Contact Center spanning Hiring, Training, Quality, Workforce Management, and Performance Management. He shares how retailers can understand the digital customer experience in the retail world. Understanding the customer’s need . Product experience . Contemporary ?Retail

Customer Experience 70

Customer Experience Payment Services Home Furnishings Fulfillment 70

Retail TouchPoints

OCTOBER 9, 2020

The home furnishing and accent retailer, which operates 20 showrooms and 13 Ashley Home Store showroom licenses in Florida, partnered with cloud commerce provider Kibo , which offered a flexible ecommerce technology that would allow CITY Furniture to develop and support highly customized customer journeys and a fluid shopping-cart experience. “For

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Home Furnishings Payment Services Promotions Accounting 159

Storis

DECEMBER 2, 2024

An intuitive mobile point of sale system is your opportunity to empower your sales team, collect a wealth of data, and elevate the customer experience. Manual processes are prone to high error rates, with miswritten tickets leading to inventory inaccuracies that disrupt stock management and sales forecasting.

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Payment Services Home Furnishings Point of Sale Customer Experience 59

Storis

MAY 17, 2024

Here are 7 reasons to prioritize a customer retention strategy: Studies have shown that it costs nearly 7 times more to acquire a new customer than it does to keep an existing customer. It takes 12 positive customer experiences to make up for one negative experience.

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Customer Retention Home Furnishings Payment Services Customer Experience 52

Storis

FEBRUARY 18, 2019

Today’s customer journey occurs across multiple channels requiring retailers to provide a seamless personalized experience. This brings us to our third pillar of the Boston Retail Partners 2019 POS/Customer Engagement Survey, seamless customer experience.

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Home Furnishings Kiosk Customer Experience Point of Sale 52

Storis

DECEMBER 12, 2022

A Key Home Furnishings Technology Trend. Technology acceleration matters to your home furnishings retail business. Your customers expect a wide variety of technology applications to play a role in the retail experience your brand delivers. Why Does Extensibility Matter to You as a Home Furnishings Retailer?

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Home Furnishings Inventory Management Management Point of Sale 52

Storis

MARCH 19, 2024

My name is Jake Egan, and I am the Senior Manager of Consulting Services for STORIS, the leading home furnishings ERP solutions provider. Today, I lead our team of talented Project Managers. Our approach ensures the project is broken down into manageable steps customized to your unique business needs.

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Home Furnishings Management Planning Accounting 52

Hyken

JULY 4, 2022

Each week I read many customer service and customer experience articles from various resources. 7 Top AI Trends in Customer Service by Zendesk. EnterpriseAI) Ever-evolving technology is constantly changing how customer service is done. 4 Strategic Approaches to Customer Journey Mapping by Jennifer Torres.

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Customer Experience Home Furnishings Returns Consumer 64

Storis

JANUARY 22, 2024

So, buckle up, home furnishings retailers; we’re ready to accelerate. To accelerate, “the architectural makeup of retail systems must work in harmony across all platforms to accommodate customers. These frontrunners align with the need for compelling campaigns to entice customers.

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Home Furnishings Payment Services Merchant Services Fulfillment 52

Storis

JUNE 5, 2022

Whether a customer buys online, in-store, or from both channels at different times, what matters at the end of the day is that they ultimately become a happy customer. How can your home furnishings website help you get there? Make it easy for customers to shop with you. Yet, the numbers don’t lie.

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Home Furnishings Payment Services Checkout Accounting 52

Storis

FEBRUARY 23, 2020

Here are 7 reasons to prioritize a customer retention strategy: Studies have shown that it costs nearly 7 times more to acquire a new customer than it does to keep an existing customer. It takes 12 positive customer experiences to make up for one negative experience. Utilize Feedback Surveys.

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Customer Retention Home Furnishings Payment Services Clienteling 52

Storis

SEPTEMBER 21, 2021

While home furnishings retailers face unprecedented challenges, our industry has a history of resilience. Currently, the effects of production halts, labor shortages, raw material delays, and logistical challenges are compounded in the home furnishings industry. Lead Time Management. Request a Demo. Request a Demo.

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Home Furnishings Shipping Inventory Management Outdoor 52

Storis

AUGUST 8, 2018

It’s not a secret that the customer purchasing model is non-linear. Even if you are a home furnishings retailer that converts most of your revenue in your physical stores, your website plays a critical role in driving store traffic. Read more about Designing a Strong Home Furnishings eCommerce experience in our 12 Step Guide.

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Shopping Home Furnishings Payment Services Checkout 52

Storis

MAY 1, 2024

Powerful Conversion Tools It’s not a secret that the customer purchasing model is non-linear. Even if you are a home furnishings retailer that converts most of your revenue in your physical stores, your website plays a critical role in driving store traffic. UsabilityGeek) Written by Caitlin Jascewsky.

Shopping 52

Shopping Payment Services Home Furnishings Checkout 52

Storis

DECEMBER 12, 2022

A Key Home Furnishings Technology Trend Let’s set the stage for retail technology extensibility. Technology acceleration matters to your home furnishings retail business. Your customers expect a wide variety of technology applications to play a role in the retail experience your brand delivers.

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Home Furnishings Customer Experience Management Consumer 52

Storis

JULY 12, 2022

As we continue STORIS NextGen’s evolution, we share the Top 5 Areas of ROI your peers have found through our web-based, mobile solution for home furnishings retail. Areas of ROI span revenue increases , workflow efficiencies , greater customer acquisition , and stronger brand reputations.

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Home Furnishings Checkout Payment Services Returns 52

Storis

APRIL 19, 2024

Retail leaders can take advantage of Webhooks to accelerate automation in their home furnishings retail operations and build scalable data-driven workflows. Webhooks are a powerful tool for data automation for retailers seeking to build intricate and timely customer experiences. What Is a Webhook?

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Payment Services Home Furnishings Fulfillment Customer Experience 52

Storis

APRIL 8, 2024

Retail leaders can take advantage of Webhooks to accelerate automation in their home furnishings retail operations and build scalable data-driven workflows. Webhooks are a powerful tool for data automation for retailers seeking to build intricate and timely customer experiences. What Is a Webhook?

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Payment Services Home Furnishings Fulfillment Customer Experience 52

Indigo 9 Digital

JUNE 9, 2022

For those of you who can’t make the trip to China here’s a quick overview of what these stores are like and why they provide an elevated customer experience: Scan and go. Customers shopping at Hema can use the retailer’s app to scan the QR code on each item they wish to purchase then the item is added to their digital shopping cart.

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Payment Services Home Furnishings Shopping Location 96

Storis

DECEMBER 2, 2024

These are strong indicators that the housing market will gain momentum, benefiting retailers as these buyers furnish their new homes. Why Retail Executives Should Be Optimistic The housing market and the home furnishings industry are intrinsically linked. It’s important to make a great first impression.

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Marketing Finance Home Furnishings Customer Retention 64

Wiser

SEPTEMBER 15, 2020

Even before COVID-19, retail companies were looking to partnerships as a way to manage some of the shifts happening in their industries. To help its customers better coordinate their homes’ color schemes, Pottery Barn and its sister brands partnered with Sherwin-Williams to create paint palettes that match the retailers’ home furnishings.

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Payment Services Home Furnishings Consumer Returns 78

Storis

MARCH 7, 2019

This winter, I enjoyed time on the road engaging firsthand with many home furnishings retailers. Further, Google is surveying customers to populate this information, therefore ensuring a good customer experience will promote positive reviews of your public profile later. Written by Caitlin Jascewsky.

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Home Furnishings Promotions Customer Experience Marketing 52

Storis

FEBRUARY 6, 2019

The Boston Retail Partners 2019 POS/Customer Engagement Survey identifies how retailers are faring in the quest to ensure the four key pillars of customer experience are in place to deliver Unified Commerce. The four pillars are Personal, Mobile, Seamless, and Secure. Want to Learn How STORIS Can Support Your Business?

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Suggestive Selling Home Furnishings Customer Experience Promotions 40

Storis

JUNE 25, 2019

How To Avoid Disgruntled Customers. As a former retail employee in the home furnishings industry, I learned the ins and outs of delivering both positive and negative customer experiences firsthand. That way, when a customer came in looking for an item, I knew exactly where it was. It did not matter though.

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Home Furnishings Checkout Inventory Management Management 52

Storis

AUGUST 2, 2024

Digital signature capture and document archiving systems are critical retail technologies that substantially benefit retailers and customers. Valuable outcomes include lowering business expenses, enhancing customer experience, and aligning with sustainability. Finally, digital systems streamline document management processes.

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Finance Home Furnishings Point of Sale Operating Expenses 52

Clover - Retail

JULY 11, 2024

Linking your footprint to other businesses by offering or renting out space for a partner’s pop-up table in your space or sharing a combined retail space could provide a more complete customer experience and could even reduce overhead costs. Ultimately, they all serve a common goal of making a house a functional home.

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A1 Retail

FEBRUARY 25, 2022

IKEA UK’s first small store, with a focus on home furnishing accessories and access to the total IKEA offer, opened its doors on Hammersmith’s King Street yesterday. Peter Jelkeby, Country Retail Manager and Chief Sustainability Officer, IKEA UK & Ireland, says: “Everything we do starts with our customers.

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Fulfillment Home Furnishings Planning Shopping 52

V Count

NOVEMBER 17, 2022

Improve Customer Experience. Shopping malls offer customers more than just extensive shopping opportunities, they are also places to socialize with friends and family. This includes both the management and the staff. Improve Customer Experience. Accurate and Informed Leasing Valuation.

Shopping 52

Shopping Home Furnishings Department Stores Customer Experience 52

Storis

APRIL 16, 2024

Customers expect a precise delivery date to be declared to proceed with a purchase both when shopping online and in-store. The fantastic news is that the home furnishings industry has a leading solution that delivers these exact capabilities with real-time precision. Ambiguity just won’t cut it for today’s buyer.

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Fulfillment Home Furnishings Point of Sale Inventory Management 52

Storis

APRIL 18, 2024

Customers expect a precise delivery date to be declared to proceed with a purchase both when shopping online and in-store. The fantastic news is that the home furnishings industry has a leading solution that delivers these exact capabilities with real-time precision. Ambiguity just won’t cut it for today’s buyer.

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Fulfillment Home Furnishings Point of Sale Inventory Management 52

Storis

APRIL 12, 2024

Customers expect a precise delivery date to be declared to proceed with a purchase both when shopping online and in-store. The fantastic news is that the home furnishings industry has a leading solution that delivers these exact capabilities with real-time precision. Ambiguity just won’t cut it for today’s buyer.

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Fulfillment Home Furnishings Point of Sale Inventory Management 52

Storis

NOVEMBER 20, 2024

How This STORIS NextGen Feature Enhances Conversions and Customer Experiences Addressing shopping cart abandonment is crucial for maintaining healthy sales figures and ensuring customer satisfaction. By leveraging abandoned cart email automation, retailers can enhance their CRM strategy and drive customer loyalty.

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Clienteling Checkout Home Furnishings Customer Experience 52