Customer Experience Grocer Value Offer 
Retail Gazette
JULY 9, 2023
M&S chairman Archie Norman told shareholders that he was “not happy” with Ocado Retail performance last week and said there was “work to do” with the joint venture it runs with the online grocer. Part of the turnaround includes improving the customer experience, introducing cost-cutting measures and improving product availability.
Retail Gazette
SEPTEMBER 12, 2024
According to Kantar, the upmarket grocer gained market share for the first time in over two years in July, as it nudged up 0.1 It might just be about growing spend from our existing customers,” he explains. percentage point to 4.5%.
365 Retail
MAY 22, 2024
We remained unswerving in our commitment to trusted value, offering customers exceptional quality at the very best price. Both businesses have now delivered 12 consecutive quarters of sales growth and this trading momentum gives us wind in our sails, and confidence that our plan is working.
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