Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement.

Fulfillment 252

Fulfillment Supermarket Grocer Store Operations 252

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Let’s start with demand forecasting and inventory deployment.

Fulfillment 247

Fulfillment Drop-Shipping Markdowns Shipping 247

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

Fulfillment 257

Fulfillment Shipping Supply Chain Management Consumer 257

Retail TouchPoints

DECEMBER 19, 2023

13 that has affected its ability to fulfill orders on time — a major challenge at any time, but one that’s particularly fraught so close to the Christmas holidays. detected a data breach on Dec. 15 filing with the Securities and Exchange Commission (SEC).

Fulfillment 243

Fulfillment Wholesale Consumer Store Operations 243

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience 293

Customer Experience Checkout Consumer Marketing 293

Retail TouchPoints

NOVEMBER 22, 2023

Many are operating now, in time for the holiday season, and Walmart plans to expand the stations to additional stores next year. Today we have over 4,000 stores operating as delivery hubs, fulfilling and delivering a variety of different order types,” wrote Jennifer McKeehan, SVP, Transportation and Delivery at Walmart in a blog post.

Fulfillment 239

Fulfillment Store Operations Customer Experience Planning 239

Retail TouchPoints

NOVEMBER 22, 2024

Employee satisfaction plays a central role in store operations. After all, when employees are happy and engaged, they create more productive and profitable store environments.

Management 181

Management Merchant Services Employee Engagement Store Operations 181

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023.

Fulfillment 262

Fulfillment Markdowns Store Operations Customer Experience 262

Retail TouchPoints

OCTOBER 29, 2020

Walmart will test combining store/fulfillment center locations at four existing stores, using them as test beds for new technology, digital tools and physical enhancements. The stores will focus on implementing new tools that can help speed up both customer service and order fulfillment. in a statement.

Fulfillment 189

Fulfillment Shopping Checkout Apparel 189

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 259

Store Operations Shipping Fulfillment Store Layout 259

Retail TouchPoints

OCTOBER 23, 2024

While being able to physically investigate a product in context is a clear value prop of the brick-and-mortar experience, consumers increasingly see stores as destinations for high-quality service, immersive experiences and activations, and even digital order fulfillment.

Checkout 220

Checkout Clienteling Fulfillment Store Operations 220

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. powered AI technology to assist shoppers during the 2023 holiday season.

Inventory Management 238

Inventory Management Customer Experience Fulfillment Shopping 238

Retail TouchPoints

OCTOBER 10, 2024

In addition to boosting inventory accuracy and providing insights to support its replenishment decisions, the solution from Nedap supported increased usage of BOPIS as an omnichannel fulfillment option.

Payment Services 242

Payment Services Apparel Checkout Fulfillment 242

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. With a strong inventory management and fulfillment foundation in place, Build-A-Bear is ready to take its next steps.

Fulfillment 289

Fulfillment Shipping Inventory Management Location 289

Retail TouchPoints

JUNE 1, 2023

Walmart ’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste, including allowing online shoppers to opt out of plastic bags for store pickup orders and to request consolidation of multiple items into fewer boxes. in a statement.

Fulfillment 269

Fulfillment Shipping Location Planning 269

Retail TouchPoints

NOVEMBER 17, 2023

Home Depot is on the leading edge with this type of tech usage: the 2023 Retail TouchPoints Store Operations Benchmark Survey revealed that just 28% of retailer respondents’ associates use mobile devices to audit visual merchandising and displays.

Loss Prevention 216

Loss Prevention Visual Merchandising Store Operations Fulfillment 216

Retail TouchPoints

SEPTEMBER 25, 2023

Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains? What you offer [in terms of fast fulfillment], and to whom, is very important. On the other hand, ultra-liberal return policies are fine for the customer experience, but they’re really expensive. To provide a 99.5%

Returns 297

Returns Supply Chain Management Fulfillment Customer Experience 297

Retail TouchPoints

APRIL 22, 2022

In today’s environment, for example, store operations needs to be connected not just to IT and merchandising but also store design and fulfillment, to support offerings like curbside pickup and BOPIS.

Visual Merchandising 304

Visual Merchandising Fulfillment Store Operations Consumer 304

Retail TouchPoints

FEBRUARY 24, 2023

It’s clear how important customer experience, visibility and multiple fulfillment options are to Coles, and we are determined to transform their vision into reality,” said Guy Bloch, CEO of Bringg in a statement. “We

Supermarket 242

Supermarket Management Grocer Fulfillment 242

Retail TouchPoints

JULY 31, 2024

“By expanding our partnership with Instacart to offer pickup services through the Instacart app, we are offering customers another channel to fulfill their shopping needs,” said Stephen Menaquale, SVP, Ecommerce and Fulfillment for Albertsons Cos.

Fulfillment 184

Fulfillment Supermarket Shopping Store Operations 184

Inside Retail

NOVEMBER 5, 2024

Robots are increasingly finding their place in the sector, offering substantial improvements in both operational efficiency and customer experience. Robots are most effective when they handle time-consuming, mechanical tasks, freeing human workers to engage with customers and focus on higher-level responsibilities.

Customer Experience 130

Customer Experience Visual Merchandising Store Operations Management 130

Retail TouchPoints

JANUARY 9, 2024

The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality. The chainwide rollout is expected to be completed in Q1 2024.

Fulfillment 226

Fulfillment Location Shopping ATS 226

Retail TouchPoints

DECEMBER 8, 2022

Thoughtful Curation Creates Better Customer Experiences. The company opened its ecommerce site and first store location on the same day, and that hybrid customer experience acts as the brand’s North Star. Store-Based Fulfillment Keeps Costs in Check. and high-end partnerships.

Fulfillment 261

Fulfillment Marketing Customer Experience Consumer 261

Retail TouchPoints

AUGUST 6, 2024

Aldi will roll out Instacart Connected Stores solutions across all Aldi South Group locations in the U.S., including the delivery service’s in-store mode for its app; “Carrot Tags” with pick-to-light capabilities; and more streamlined pickup fulfillment technology.

Fulfillment 274

Fulfillment Shopping Location Marketing 274

Retail TouchPoints

JULY 19, 2023

Using its 1,700+ stores to support fast fulfillment, Lowe’s has expanded same-day delivery services across the U.S. The retailer still relies on its distribution centers as fulfillment hubs; in November 2022 Lowe’s expanded DC-based fulfillment for bulky products to an additional eight regions.

Fulfillment 213

Fulfillment Shopping Marketing Store Operations 213

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. The live robot deliveries, which debuted for the 2021 holiday season, will provide further data for refining the program and user experience.

Store Operations 307

Store Operations Customer Experience Location ATS 307

Retail TouchPoints

SEPTEMBER 1, 2022

In an ideal world, no retailer would wind up with excess inventory because they would have the right insights to understand where and when their product most needs to be fulfilled. Better Inventory Forecasting = Happier Customers. Turning to tech-enabled fulfillment not only reduces the chances of excess inventory and lowers costs.

Fulfillment 278

Fulfillment Supply Chain Management Management Consumer 278

Inside Retail

JUNE 25, 2024

With multiple store systems and communication channels, how can a major multinational retailer ensure its associates are getting all the information they need to ensure a consistent, positive customer experience across its entire chain? This improves store execution and provides a better customer experience.”

Management 147

Management Store Operations Promotions Customer Experience 147

Retail TouchPoints

MARCH 6, 2024

The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores.

Grocer 219

Grocer Fulfillment Supermarket Marketing 219

Retail TouchPoints

AUGUST 29, 2024

As stores continue their evolution to being the physical manifestation of the digital brand, having high levels of inventory accuracy is quickly becoming integral to delivering excellent customer experience. In this case, RFID in-store is the proverbial magic bullet.

Customer Experience 266

Customer Experience Shipping Inventory Management Management 266

Retail TouchPoints

OCTOBER 16, 2024

In February 2024 Save A Lot brought retail media capabilities to its network of 800 independently owned and operated stores. warehouse to support faster on-demand fulfillment via Uber Eats ; and deployed an automated traceability network to help ensure food safety. “In

Supermarket 256

Supermarket Fulfillment Location Consumer 256

Retail TouchPoints

FEBRUARY 13, 2024

The robots from Simbe support the solution provider’s Store Intelligence platform, providing real-time inventory insights to better inform product stocking, ordering, merchandising and ecommerce fulfillment.

Fulfillment 245

Fulfillment Supermarket Marketing Location 245

Retail TouchPoints

DECEMBER 13, 2023

For instance, it is much easier for operations to establish and reach success in one facet of the store. operational efficiencies) has a negative effect on another (i.e. customer experience). Baird: Store KPIs really need to change. However, sometimes the success of one area (i.e.

Loss Prevention 282

Loss Prevention Visual Merchandising Sporting Goods Store Operations 282

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Customer Experience 312

Customer Experience Returns Checkout Shopping 312

Retail TouchPoints

JULY 29, 2024

Customer Satisfaction and Top NPS Scores When you give customers the power to choose their own substitutes without making them search the entire website, you minimize frustration and boost brand perception. Customers can choose a suitable alternative or opt out completely.

Payment Services 217

Payment Services Returns Fulfillment Promotions 217

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 222

Fulfillment Payment Services Beauty and Health Checkout 222

Retail TouchPoints

JULY 25, 2022

BOPIS, boasts a number of very strong positives for both retailers and their customers. Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Improving Store Operations Efficiency.

Fulfillment 205

Fulfillment Shipping Promotions Store Operations 205