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While airports are “public spaces” and micro markets have traditionally been in “closed environments,” the risk of shrinkage outweighs the cost of employee overhead, and since people have already been through security this provides a perception of oversight.
Retail executives, supported by finance and innovation teams, must pinpoint operational inefficiencies that can be mitigated through technology. Supporting Store Teams and Enhancing CustomerExperience In-store technology must enhance the experience for both store teams and shoppers.
Gaining this knowledge can be streamlined if the retailer has a loyalty system that captures customer data, and an analytics capability that helps them to turn that information into actionable insights. Customer service operations – a unified retail POS is essential to delivering an optimal customerexperience across all channels.
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