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That is why leadership places a “huge premium” on the store experience, from associate hiring and training to visualmerchandising and store design. “As “There’s something magical about being in a place — and memories are made more frequently in places rather than sitting behind a computer,” Preis said.
The business partners, who started as college friends, have weathered challenges including the rise of fastfashion, the advent of online consignment resale and major economic downturns, but now they’re enjoying the resurgence in love for preowned goods as the resale category grows.
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