Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. But that didn’t stop the CPG brand from investing in growth.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Indigo 9 Digital

MARCH 17, 2022

This year Trader Joe’s was named the third best large employer in the retail and wholesale category by Forbes and Trader Joe’s was ranked as having the highest customer satisfaction rating among supermarkets in 2021 by the American Customer Satisfaction Index. Trader Joe’s pays its employees well. I always felt trusted.".

Employee Engagement 105

Employee Engagement Promotions Wholesale Supermarket 105