Customer Experience, Employee Engagement and Merchant Services

Study: How Retailers are Managing the Tug-of-War Between Employee Satisfaction and Profitability

Retail TouchPoints

NOVEMBER 22, 2024

Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences. After all, it takes time, energy and money to train new hires. According to research from Emarketer , U.S.

Management

Management Merchant Services Employee Engagement Store Operations

The Top 5 Retail Remix Episodes of 2023

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Why it Matters: In 2023, we saw employee turnover reach record highs. Let’s begin the countdown… 5.

Advertising

Advertising Store Operations Merchant Services Wholesale

Experience Retail Today

Study: How Retailers are Managing the Tug-of-War Between Employee Satisfaction and Profitability

The Top 5 Retail Remix Episodes of 2023

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