Retail TouchPoints

OCTOBER 31, 2023

To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints. Put managers front and center. Train early and train often.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Hyken

AUGUST 19, 2022

She shares how organizations can improve employee engagement and customer satisfaction. In 2022, the Conversation Excellence Lab at Balto had the same question and discovered what makes contact center employees feel fulfilled, successful, and effective in their roles. .

Customer Experience 72

Customer Experience Employee Engagement Management Fulfillment 72

Inside Retail

FEBRUARY 9, 2022

These ‘front-stage’ customer interactions are the surface layer of an interwoven chain of people and processes behind the scenes that contribute to creating a flawless customer experience (CX). The motivation of staff, the efficiency of internal processes and tools, and the company culture can make or break a brand experience.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Theatro

APRIL 25, 2022

This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Limitations on customer satisfaction, employee engagement, and task completion. Fragmented communications, disjointed workflows, and ill-informed teams.

Employee Engagement 87

Employee Engagement Fulfillment Customer Experience Management 87

Retail TouchPoints

NOVEMBER 16, 2023

She brings more than 20 years of B2C and B2B branding and marketing experience across a variety of industries — from retail to rockets. Szekely is passionate about the intersection of brand and business strategy and the power of brands to drive growth and employee engagement as well as the role of brand architecture and brand governance.

Employee Engagement 277

Employee Engagement Consumer Marketing ATS 277

Retail TouchPoints

AUGUST 15, 2022

Considering the headlines surrounding the “Great Resignation,” it should come as no surprise that employee turnover is impacting customer experiences and overall loyalty efforts. Invest in Your People . In fact, 41% of respondents said their top challenge is that insufficient staffing is negatively impacting in-store CX.

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Cisco Retail

JUNE 21, 2021

We are already working with top retailers ready to invest in natural language processing capabilities and artificial intelligence to develop an employee engagement plan that puts employees first. The technological possibilities don’t end there. Where there’s a will, there’s a way.

Employee Engagement 98

Employee Engagement Loss Prevention Returns Fulfillment 98

Retail Gazette

MARCH 28, 2025

Outdated scheduling methods are leading to high costs, poor employee retention, and, perhaps most essentially, inconsistent customer experience. In comparison, legacy scheduling systems and manual processes often lead to inefficiencies that drive up costs and frustrate employees. However, its not all doom and gloom.

Customer Experience 59

Customer Experience Technical Support Management Employee Engagement 59

Hyken

MARCH 4, 2024

Financial support, flexibility, and emotional assistance can result in high employee satisfaction and retention, ultimately benefiting the company’s performance. The right culture inside the organization has a direct impact on the customer experience.

Finance 74

Finance Customer Experience Fulfillment Accounting 74

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. This is especially true when it comes to order fulfilment or providing customer assistance.

Employee Engagement 52

Employee Engagement Management Accounting Location 52

Mass Relators

JUNE 20, 2022

Hawthorne will be responsible for developing strong talent and building teams, fostering the company’s purpose-driven culture and leading customers’ experiences. Huffman has been responsible for creating key HR programs focused on employee engagement, performance management and leadership development.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Mass Relators

MAY 31, 2022

In her new role, Hawthorne will be responsible for developing strong talent and building teams, fostering the company’s purpose-driven culture and leading customers’ experiences. Huffman has been responsible for creating key HR programs focused on employee engagement, performance management and leadership development.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Hyken

JULY 27, 2022

One of my favorite sayings is, “What’s happening inside an organization is felt on the outside by the customer.” You can’t expect to consistently deliver a great customer experience if you aren’t creating a great employee experience. Some companies conduct exit interviews for employees who have chosen to move on.

Fulfillment 58

Fulfillment Customer Experience Employee Engagement ATS 58

Theatro

MAY 4, 2020

First, frontline associates are central to evolving plans both because they define the customer experience and because they are retail’s largest expense. Covid-19 has left shoppers and employees alike, “distracted, scared, and overwhelmed,” in the words of one retailer. Employees need to know that their work matters.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52