Remove Customer Experience Remove Customer Retention Remove Specialty Retailers
article thumbnail

Graf Lantz Seeks Growth Without Sacrificing Product Quality or Sustainability

Retail TouchPoints

However, the brand has especially profitable relationships with the specialty retailers that focus on curating unique products from emerging and lesser-known brands. Our growth and the loyalty we’ve gotten is largely from specialty stores,” Gopinath revealed.

article thumbnail

12 Critical Retail Industry Performance Metrics (2020)

Retalon

Stock-outs result in lost sales and degrade the customer experience. With the dynamic nature of retail and supply chains, North America’s top retailers aim to have 98.5% in-stocks on the retailer’s most important and profitable items in their business. How to Improve Customer Lifetime Value.