Retail TouchPoints

SEPTEMBER 12, 2023

Seeking to support expansion into what it terms “strategic growth categories,” The Container Store has launched its “Uncontained” campaign, focusing on direct-to-consumer (DTC) products in categories including dining, entertaining, home décor and textiles.

Visual Merchandising 216

Visual Merchandising Location Shopping Planning 216

Retail TouchPoints

JANUARY 9, 2025

The store serves not only as a place for product sales and services but as a base camp that should equip and inspire consumers for exploration, said Martina Cerletti, Retail Marketing Director for The North Face EMEA in an interview with Retail TouchPoints.

Outdoor 237

Outdoor Fulfillment Consumer Location 237

Retail TouchPoints

DECEMBER 22, 2023

This opens up a world of possibilities for both businesses and consumers. While this shift is poised to transform the retail industry all the way from the stockroom to the cereal aisle, retailers should start tapping into the power of QR codes today to build trust, loyalty and stronger relationships with consumers.

Shopping 268

Shopping Checkout Consumer Visual Merchandising 268

Retail Focus

FEBRUARY 21, 2024

Not only will this reduce their own impact on the planet, but help paint their stores, and indeed wider business, in a more sustainable light that will appeal more to consumers that share a similar passion. Retailers must also consider their consumers, and modern consumers are prioritising sustainability.

Shopping 162

Shopping Visual Merchandising Returns Supermarket 162

Retail TouchPoints

DECEMBER 13, 2023

A well-designed store can create a memorable brand experience that strengthens customer loyalty. This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyalty overall.

Shopping 307

Shopping Checkout Kiosk Consumer 307

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. Through its proprietary platform, Leap helps brands launch and operate “insights-driven retail stores.”

Customer Experience 304

Customer Experience Shopping Consumer Fulfillment 304

Retail TouchPoints

FEBRUARY 9, 2022

Our advice is that if you’re taking over an empty storefront or some other mall space and you can do a design that transforms the space using vinyl wraps, loose fixturing and various types of visual merchandising, you can often create a pop-up without needing a new permit.

Visual Merchandising 249

Visual Merchandising Location Shipping Shopping 249

Retail TouchPoints

JULY 17, 2023

We know there’s a lot of our consumers that don’t shop online and that aren’t on Facebook, Instagram or TikTok that would love our shirts and love to experience the brand, experience the colors and see the difference.” worked quickly to get the store up and running. How much are they spending? It was pretty flawless.

Location 174

Location Visual Merchandising Store Operations Wholesale 174

Retail TouchPoints

FEBRUARY 7, 2024

The retail landscape is evolving, driven by shifting consumer preferences and an increasing awareness of the environmental impact of traditional business practices. The Role of Hangers in Retail Displays The retail industry thrives on the art of presentation, with each detail meticulously arranged to entice and engage the consumer.

Consumer 227

Consumer Apparel Visual Merchandising Store Operations 227

Retail TouchPoints

NOVEMBER 11, 2024

Most recently, when fashion and accessories retailer Primark unveiled its 450 th store worldwide at the Florida Mall in Orlando, it announced it would have an entire floor dedicated to its growing partnership with Disney — a new kind of experience for the blossoming retailer, although certainly not the last.

Accessories 252

Accessories Fashion Apparel Consumer 252

Retail TouchPoints

APRIL 7, 2022

Connors shared additional insights into what’s changed — and what hasn’t — in consumer behavior due to COVID-19, along with advice on fine-tuning both ecommerce and store offerings to better meet shopper needs. Retail TouchPoints (RTP): Why do you think the Zero Hunger Zero Waste initiative was particularly resonant for consumers?

Beauty and Health 234

Beauty and Health Consumer Shopping Visual Merchandising 234

Retail TouchPoints

FEBRUARY 16, 2024

“At Starbucks, we have challenged ourselves to imagine what’s possible when we take a closer look at the many ways our partners and customers interact with us and experience our stores every day,” said Katie Young, SVP of Store Operations at Starbucks in a statement.

Payment Services 209

Payment Services Store Operations Point of Sale Visual Merchandising 209

Retail TouchPoints

OCTOBER 16, 2024

Save A Lot has partnered with Leevers Supermarkets to launch Ahorra Mucho , a new discount grocery store and innovation center in Aurora, Colo. that will feature unique Hispanic product assortments — part of the store’s mission of testing how new products and shoppers could strengthen shopper loyalty among this consumer set.

Supermarket 243

Supermarket Fulfillment Location Consumer 243

Retail TouchPoints

MARCH 20, 2024

Embrace the ‘Ceremony’ of the In-Store Experience During COVID-19 shutdowns, consumers quickly got used to browsing and buying online. Now that consumers have come back into the stores, everybody really wants an experience,” Plenert said. That all requires new fixtures, furniture and other elements to make it work.”

Specialty Retailers 253

Specialty Retailers Department Stores Consumer Advertising 253

Retail TouchPoints

MAY 29, 2024

In today’s dynamic retail landscape, characterized by shifting consumer behaviors and evolving preferences, the traditional approach to real estate and store formats is undergoing a significant transformation. In a world inundated with choices and distractions, consumers crave simplicity in their shopping experience.

Checkout 213

Checkout Planning Consumer Store Layout 213

Retail TouchPoints

APRIL 24, 2024

It’s been designed with a streamlined approach to store layout to offer an intuitive shopping journey that encourages discovery and easy navigation. The new location features a bold storefront, expanded footwear and accessory selections and an emphasis on sustainability and dynamic digital fixtures.

Store Layout 234

Store Layout Accessories Location Promotions 234

Retail TouchPoints

JUNE 26, 2024

In the dynamic world of retail, the gap between brands and consumers can quickly escalate from a minor crack to a Grand Canyon-sized disconnect, leaving both relevance and revenue at risk. I recently visited the Apple store and visitor center outside the new Apple Park HQ in Cupertino, Calif., What problems does it solve?

Consumer 222

Consumer Visual Merchandising Shopping Marketing 222

Retail TouchPoints

NOVEMBER 26, 2024

We are committed to providing consumers with unparalleled comfort, and in this new store, that includes offering comfortable, inspiring shopping experiences that are tailored to their unique lifestyle preferences,” said Rebecca Reeder, President of Retail La-Z-Boy Furniture Galleries in a statement.

Consumer 225

Consumer Shopping Visual Merchandising Store Operations 225

Retail TouchPoints

AUGUST 6, 2020

Mobile apps with indoor AR navigation can help assist by guiding customers to products and hand washing stations, providing critical information in real time as consumers navigate the store, and all while minimizing the need to interact with others. AR visual merchandising automates manual store planning processes.

Visual Merchandising 158

Visual Merchandising Promotions Location Consumer 158

Inside Retail

NOVEMBER 5, 2024

Robots are most effective when they handle time-consuming, mechanical tasks, freeing human workers to engage with customers and focus on higher-level responsibilities. Improving efficiency: Automation can streamline store operations, ensuring that stock levels are maintained in less time and with greater accuracy.

Customer Experience 130

Customer Experience Visual Merchandising Store Operations Management 130

Retail TouchPoints

NOVEMBER 5, 2024

Additionally, several retailers are bucking the conventional wisdom of supermarkets seeking the widest possible customer base and instead are creating stores designed to appeal to specific ethnic or national groups via merchandise choices and even stores’ design.

Supermarket 218

Supermarket Shopping Consumer Merchant Services 218

Retail TouchPoints

FEBRUARY 8, 2023

With every new line introduced into Target’s portfolio, the consumer gains more and more trust in the parent brand because of the unified strength of its brand voice and experience. It’s no longer enough to simply follow design trends, copying brands like Chobani and Recess, until they eventually become a business liability.

Supermarket 243

Supermarket Grocer Consumer Accounting 243

Retail TouchPoints

JULY 10, 2024

Big Box Lessons One way of understanding this topic is to evaluate how major retailers respond to changes in aggregate consumer habits. These days consumers are increasingly digitally reliant, resulting in basically unlimited data for studying their habits and preferences.

Point of Sale 206

Point of Sale Location Consumer Customer Experience 206

Retail TouchPoints

OCTOBER 16, 2024

While spatial planning is widely recognized as a key tool in shaping consumer behavior in brick-and-mortar environments, one crucial yet frequently overlooked aspect of retail design is lighting. To adapt, dynamic lighting solutions are essential, enabling spaces to evolve with consumer needs.

Consumer 198

Consumer Promotions Customer Experience Shopping 198

Retail TouchPoints

MAY 31, 2023

Regardless of the reason, it’s no secret that it’s up to retailers to compel consumers to stay, and many have taken up the call. For example, our company was brought in to create a store within a store for Skechers. Our team used traditional digital signage, with single screens displaying content to draw consumers in.

Advertising 239

Advertising Customer Experience Point of Sale Marketing 239

Retail TouchPoints

SEPTEMBER 12, 2024

Lego stores around the world are creating interactive experiences showcasing the power of play — from a playable library in China to a restaurant-themed pop-up in Japan — as part of the brand’s “Play is Your Superpower” campaign.

Location 233

Location Planning Consumer Visual Merchandising 233

Retail TouchPoints

JULY 1, 2024

Equally important is the fact that consumers today are much more mindful of what they are buying, who made the thing delivered to their door and what the ingredients or materials are. DTC brands are forced to rigorously monitor how retailers use in-store displays and marketing to make sure their carefully crafted brand is being honored.

Advertising 242

Advertising Shipping Marketing Visual Merchandising 242

Retail TouchPoints

MARCH 9, 2022

With the potential for new COVID variants, record levels of inflation and evolving consumer preferences, 2022 retail design will change more in the next year than it has in the past decade. Consumers experience brands and purchase differently than they did a decade ago. Focus on Shop-Ability.

Fulfillment 223

Fulfillment Jewelry Location Consumer 223

Retail Next

SEPTEMBER 3, 2019

Merchandising is often viewed as presenting or displaying items in a way that makes them visually appealing and desirable to shoppers. Themed window displays, dressed mannequins and beauty stands are all examples of visual merchandising.

Visual Merchandising 84

Visual Merchandising Marketing Consumer Planning 84

Wiser

DECEMBER 4, 2023

The Role of Retail Partners Retail partners serve as vital extensions of a brand manufacturer’s business, significantly amplifying its reach and exposure to consumers. They provide access to a broader customer base and facilitate entry into new markets, crucial for scaling operations.

Inventory Management 146

Inventory Management Promotions Visual Merchandising Management 146

Inside Retail

MAY 25, 2023

The rise of screens The big grocers dipped their toes with front-of-store screens and now they are set to proliferate. Stand by for screens popping up in multiple store locations within the fast-moving consumer goods (FMCG) sector. Prepare for a digitally-led re-imagining of the store experience.

Visual Merchandising 130

Visual Merchandising Grocer Point of Sale Supermarket 130

Retail TouchPoints

FEBRUARY 23, 2022

Even visually oriented consumer-facing businesses like retail outlets often struggle needlessly to turn images into assets. Now that nearly everyone carries a phone with a digital camera and apps for sharing content across global social media platforms, people are increasingly becoming adept photographers and image-makers.

Advertising 251

Advertising Outdoor Marketing Promotions 251

Retail TouchPoints

MARCH 1, 2024

Best Buy will leverage its membership-based loyalty program to sharpen personalization efforts for its 2025 fiscal year, which began Jan.

Planning 250

Planning Location Point of Sale Visual Merchandising 250

Wiser

JUNE 30, 2020

In retail, assortment planning is the process of determining the right products and right quantities to meet consumer demand. Beyond the merchandising itself, assortment planning also refers to optimizing a store’s visual merchandising, layout, and the placement of the products.

Planning 78

Planning Visual Merchandising Cross Merchandising Store Layout 78

VMS

DECEMBER 22, 2021

Using Capture Services On-Demand, Matterport Pro2 cameras, or the Matterport Smartphone app, retail customers are creating virtual showrooms, curating shoppable digital experiences with e-commerce integration, and making store operations more efficient. Harrods Uses Matterport Capture Services to Create Virtual Showroom for Consumers.

Consumer 52

Consumer Visual Merchandising Jewelry Department Stores 52

Retail TouchPoints

OCTOBER 31, 2023

How can we better integrate the latest anti-theft technologies and loss-prevention research into our store designs from the outset? The good news: Skills developed on the consumer side can be flipped around and used to fight retail crime. What are the most customer-friendly ways to protect high-value items from smash-and-grabs?

Loss Prevention 242

Loss Prevention Sporting Goods Customer Experience Store Layout 242

Retail TouchPoints

OCTOBER 12, 2021

When consumers go to a grocery store, generally they’re there to buy the individual ingredients that will eventually make a meal. JOANN stores also sell individual “ingredients,” but the end product is a decoupage photo album cover or a spooky handmade Halloween costume rather than a beef stew.

Customer Experience 241

Customer Experience Shipping Location Promotions 241