Retail TouchPoints

OCTOBER 2, 2024

Every interaction between a consumer and a brand is part of the overall retail experience. They even influence how employees engage with customers and deliver value. Understanding each of these touch points is critical for retailers to create the experiences that consumers desire. Signage is everywhere.

Kiosk 278

Kiosk Advertising Consumer Employee Engagement 278

Retail TouchPoints

MARCH 21, 2022

5G can Drive Consumer Engagement. 5G is expected to be a powerful catalyst to disrupt retail operations, from optimizing warehouses and supply chain management to transforming the in-store customer experience through personalization and product engagement.

Payment Services 264

Payment Services Checkout Customer Experience Supply Chain Management 264

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Put managers front and center. Provide flexible scheduling.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Retail TouchPoints

NOVEMBER 14, 2023

Because while good data can help to create the kind of personalized experiences that drive business growth, offer value to the consumer and build lasting customer loyalty, there’s a catch — consumers are hesitant about sharing their data. All you need is the right data — just like a Michelin Star chef needs the right ingredients.

Employee Engagement 275

Employee Engagement Consumer Marketing Management 275

Retail TouchPoints

JUNE 27, 2022

After two years of online browsing, consumers are eager to get out of the house and into the store. And as consumer discretionary spending continues to grow , retailers and brands around the world are exploring new ways to capitalize on the next wave of in-person shopping and experiences. So what’s the plan?

Advertising 289

Advertising Employee Engagement Consumer Marketing 289

Retail TouchPoints

NOVEMBER 21, 2022

Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. Just as consumers expect high-quality service when they walk into a store, employees demand respect from their employers and consideration of their wants and needs, both personal and professional.

Customer Experience 306

Customer Experience Employee Engagement Management Consumer 306

Theatro

NOVEMBER 19, 2024

By offering real-time assistance and on-demand knowledge, Theatro IQ helps retailers maximize their technology investments and leads to enhanced employee engagement, reduced turnover, and improved customer experiences. Balancing these expectations with cost-effective service delivery presents a significant challenge.

Employee Engagement 79

Employee Engagement Customer Experience Location Management 79

Retail TouchPoints

SEPTEMBER 2, 2024

This leads to healthier communication and collaboration and, thus, higher employee engagement and lower employee turnover. At Bragg, we’ve seen firsthand how employee engagement contributes to the company vision.

Planning 278

Planning Employee Engagement Promotions ATS 278

Retail TouchPoints

JANUARY 24, 2022

But buyers aren’t shopping your brand solely based on inventory — they’re equally as motivated by the engagement they have with your service employees. This is especially important for ecommerce businesses, because consumers have thousands of online retailers available at their fingertips.

Employee Engagement 312

Employee Engagement Returns Consumer ATS 312

Theatro

OCTOBER 22, 2024

consumers aged 18+. With its “Heads Up & Hands-Free” As-a-Service solution, Theatro helps enterprises unlock their frontline’s full potential and accelerate business success by enabling them to automate manual or multi-step processes which improve productivity, operational efficiency, employee engagement, and the customer experience.

Shopping 85

Shopping Employee Engagement Planning Customer Experience 85

Inside Retail

MAY 29, 2021

One of the most important touchpoints an employee has with their employer is when and how they get paid. Ensuring they are paid accurately, on time, every time is key to employee engagement. Embrace diversity and inclusion as a business imperative.

Employee Engagement 259

Employee Engagement Fulfillment Management Location 259

Retail TouchPoints

NOVEMBER 16, 2023

A particular area of focus is within the health and wellness sector, with around 50% of consumers now saying that wellness is a top priority in their lives. However, now the larger CPG companies have entered the game to deliver exactly what consumers are looking for. Who knew such a strategy would work for them?

Employee Engagement 277

Employee Engagement Consumer Marketing ATS 277

Retail TouchPoints

AUGUST 27, 2024

Facing lingering supply chain issues and constantly changing consumer behaviors, retailers today are looking to large-scale transformations to better understand what customers want — and to deliver on those demands more quickly.

Management 250

Management Employee Engagement Returns Consumer 250

Wiser

JULY 11, 2022

Customer preferences rarely stay static for long and ensuring that you are up-to-date with trends and consumer demand can be essential to success. Retail has one of the highest employee turnover rates in the job industry, and continuously having to train and retrain new staff can leave a wide margin for error.

Employee Engagement 146

Employee Engagement Advertising Marketing Promotions 146

Retail TouchPoints

MARCH 11, 2022

We found a $74 difference between the average order total between promoters ($137.11) — employees who are willing to recommend their brand as an employer of choice — and extreme detractors ($63.06).

Customer Experience 290

Customer Experience Employee Engagement Promotions Outdoor 290

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Invest in Your People .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Retail TouchPoints

DECEMBER 20, 2023

Guest: Jenny Fleiss, Senior Advisor, Volition Capital About the Episode: It seems like we couldn’t go a day in the media without seeing a think piece (or hit piece) focused on direct-to-consumer (DTC) brands. To fully understand the dynamics shaping the future of DTC, we sat down with Jenny Fleiss, Senior Advisor for Volition Capital.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Retail TouchPoints

APRIL 28, 2023

Are managers putting timely data around customer expectations, product availability and professional progress in the hands of deskless workers to help increase productivity and boost employee engagement? This next age of retail should focus on how organizations can capture the value and power of every employee.

Finance 277

Finance Employee Engagement Supermarket Management 277

Inside Retail

FEBRUARY 9, 2022

As demographer Simon Kuestenmacher observed in an ABC interview, the changes in consumer buying behaviour during the pandemic have been significant. Consumer expectations of a flawless, omnichannel digital experience with 24/7 support have driven a shift in the distribution of where workers are needed in the retail sector.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Theatro

APRIL 25, 2022

Because satisfying “fast food” is no longer limited to the traditional drive-thru these days, many C-Stores brands are evolving to offer better and fresher food choices to consumers. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows.

Employee Engagement 87

Employee Engagement Fulfillment Customer Experience Management 87

Inside Retail

AUGUST 14, 2023

But in a race to the bottom are we creating a battlefield that will only encourage consumers to shop around and switch? Thirdly, happier people = happier customers Engaged employees are happier, more productive and more effective at their jobs. How are your engagement scores?

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. Every single consumer touchpoint is a part of customer experience. As the rate of online shoppers has increased, so has the importance of consumer experience.

Customer Experience 148

Customer Experience Customer Retention Employee Engagement Consumer 148

Retail TouchPoints

OCTOBER 14, 2021

That is why establishing trust and building “forgivability” with consumers can protect a retailer’s brand long term — and its bottom line — should something go wrong. Consumers generally know that doing business in an electronic world comes with a certain amount of risk.

Accounting 182

Accounting Employee Engagement Consumer Shopping 182

Inside Retail

DECEMBER 19, 2021

Supply chains have focused too much on efficiency and optimisation, and haven’t been able to flex to changes in consumer behaviour, causing widespread delays. In essential sectors such as childcare, recent skills shortages make balancing compliance with the needs of employees increasingly difficult.

Employee Engagement 130

Employee Engagement Planning Management Accounting 130

Wiser

MARCH 22, 2022

The goal for your brand is to be there to influence consumers at those key moments in the decision-making process and sway them toward your own products. For many consumers, actually taking the plunge and making their purchase can take quite a while. Employee Engagement. Where to Buy.

Consumer 147

Consumer Advertising Employee Engagement Shopping 147

Inside Retail

APRIL 26, 2024

These rows highlight energy- and/or water-efficient washers, dryers, dishwashers, fridges, freezers, TVs and air conditioners, catering to the growing number of consumers shopping with sustainability in mind. In late 2022, Appliances Online introduced ‘efficient’ product rows on its website, another industry-first.

Employee Engagement 147

Employee Engagement Shipping Shopping Marketing 147

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. Beyond digital innovation, one of the critical elements the pandemic has highlighted is the critical role of employees at all levels of retail and consumer services.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. Molly Hopper is a business manager with a keen interest in new ways to improve career opportunities and employee engagement.

Employee Engagement 100

Employee Engagement Customer Experience Management Location 100

Cisco Retail

JULY 26, 2022

Organizational agility is about looking for innovative ways to build resilience, protect revenue streams, streamline operations, and ensure employee engagement. Achieving agility, productivity, and speed is not simply transforming and changing as fast as possible.

Employee Engagement 144

Employee Engagement Marketing Location Consumer 144

Inside Retail

FEBRUARY 12, 2022

Ceridian’s recent employee research highlights factors influencing the rise of the worker, revealing aspects of the employee experience that are worth looking at for retailers to win the war for talent. With the tight labour market, more employees have increased workloads and extended hours.

Employee Engagement 130

Employee Engagement Consumer Shopping Marketing 130

Hyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. Consumers today expect speedier access to services than ever before. Estimations show that about 78% of consumers on a transaction did not choose to make an intended sale. .

Customer Experience 87

Customer Experience Employee Engagement Advertising Consumer 87

Cisco Retail

OCTOBER 6, 2021

Employee engagement: Our internal Keep Cisco Safe risk mitigation campaign provides Cisco employees mandatory annual security training, ongoing phishing simulations, year-round security nurturing and the resources to keep security and trust top of mind. Here are 5 ways that Cisco is doing its part to #BeCyberSmart: 1.

Employee Engagement 127

Employee Engagement Accounting Management Consumer 127

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. RTP: How are consumers responding to executive leaders that are expressing empathy, humanity and appreciation in their everyday actions?

Planning 200

Planning Employee Engagement Consumer Customer Experience 200

Theatro

MAY 13, 2024

Traditional communication methods, such as manual searches for information or using overloaded radio channels and paging systems, are not only time-consuming but also prone to exacerbation by labor shortages, reducing overall team productivity. consumers stating that their shopping choices are swayed by these encounters.

Customer Experience 84

Customer Experience Employee Engagement Returns Consumer 84

Inside Retail

AUGUST 23, 2021

Then you’ve got the other aspect, which is Thread Together’s employee engagement programs. IR: A lot of savvy businesses now realise that consumers are looking for brands that support the community. It’s a simple benefit there. Whichever way you look at it, it’s a true win-win in terms of partnership.

Fashion 246

Fashion Wholesale Marketing Accessories 246

Inside Retail

NOVEMBER 14, 2022

Real wages are expected to pick up some, as the consumer price index (CPI) is projected to trend at 3.5 Forget about hiring expenses and the cost of an empty seat; consider the exponential value increase created by deep employee engagement and retention. per cent in 2023 and 2.5 Purpose at work .

Employee Engagement 130

Employee Engagement Management ATS Consumer 130

Wiser

JULY 25, 2022

This means that efficiency will increase, hopefully leading to smoother consumer experiences and more deals won. Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales.

Employee Engagement 148

Employee Engagement Consumer Target Market Management 148