Consumer Customer Experience Customer Retention Point of Sale 
Inside Retail
JUNE 28, 2021
In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. And consumers can feel it.
I Vend
JUNE 20, 2024
Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.
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I Vend
JULY 8, 2022
Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.
I Vend
MARCH 14, 2023
Yet in fact, the backlash to lockdown is that many of the consumers who were forced online are now desperate to get back to human-based and personal shopping. When the National Retail Federation surveyed consumers, 45% * of respondents said they preferred in-store shopping, compared to just 28% who prefer online.
Retail TouchPoints
MAY 2, 2023
However, not providing a frictionless customer experience has long-term growth implications that you need to consider if you hope to maintain a successful e-commerce business. Freight Frustration Customers are also feeling the shift in the economy. Is it possible for you to retain happy customers while not losing a fortune?
V Count
MAY 6, 2024
Poor Customer Service : One significant factor that can lead to a decrease in customer retention is poor customer service. A customer may choose to leave a store and not make a purchase if they feel they are being ignored, not treated respectfully, or if they perceive the customer service to be subpar.
Retail Next
SEPTEMBER 24, 2019
Retailers depend directly on consumers for their business growth, which has placed shopper experience and customer satisfaction at the top of the priority list, making customer and market research very important. Improve shopper experience by understanding tastes and preferences in product.
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