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Retailers’ Guide to Customer Loyalty in an Inflation-Hit Omnichannel Market

RETAIL MANAGEMENT SOFTWARE

For retailers, especially those operating in an omnichannel environment, maintaining customer loyalty in the face of rising costs is a significant challenge. From increased costs of goods to higher operational expenses, retailers are under pressure to adjust prices, which can, in turn, lead to decreased consumer spending.

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The Benefits of Having an Ecommerce Presence

Independent Retailer

with a clientele of more than 1,500 small businesses. Having a higher net profit margin (with 25% of respondents stating it is much higher) results in online businesses earning more money per sale, partially due to less operating expenses eating into revenue. . The report surveyed accountants and bookkeepers in the U.S.