Retail TouchPoints

NOVEMBER 18, 2020

The coronavirus pandemic has pulled retailers in a number of different directions as they react to shifting shopping trends and new expectations generated by the explosion in ecommerce shoppers. Kroger Tailors Frictionless Offerings for Specifics of Individual Stores.

Customer Experience 267

Customer Experience Kiosk Clienteling Fulfillment 267

Retail TouchPoints

JUNE 28, 2023

For example, in-store kiosks can’t support endless aisle experiences if they aren’t underpinned by real-time inventory visibility and omnichannel order management capabilities. “Do Step 5: Align All Teams on the Vision and Execution Plan Store design no longer operates in a silo.

Consumer 287

Consumer Clienteling Kiosk Marketing 287

Retail TouchPoints

FEBRUARY 6, 2023

Instead of preemptively cutting back, many are planning to spend more this year. That’s right, retailers are planning to “invest their way through the recession,” according to new benchmark research from digital transformation company Mercaux conducted by CensusWide. This trend is even more pronounced among CEOs in the U.S.

Planning 288

Planning Payment Services Checkout Fulfillment 288