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Three Lessons Grocers can Learn from Specialty Retailers

Retail TouchPoints

While most supermarkets prioritized developments that facilitated COVID-era shopping behaviors like grocery delivery, curbside pickup or self-checkout, grocery shoppers are now looking for improved in-store experiences. Local grocers also have invested heavily in regional product arrays to differentiate their shopping experience.

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Australian grocer saves time and money by deploying automated cash handling

Inside Retail

An Australian Asian grocery retailer that is progressively installing automated cash-handling devices across its store network says the technology has cut customer checkout waiting times, reduced manual labour for its staff – and boosted its bottom line. Most could only provide standalone front-office or back-office solutions.

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Laying the Operational Foundation for Autonomous Stores

Retail TouchPoints

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. Grocery retail is rooted in a traditional brick-and-mortar business model, with many longstanding and comprehensive internal processes.

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Smart shopping carts, low-code and robots: Welcome to retail tech in 2023

Inside Retail

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Meanwhile, other companies are using AI to provide a more personalised shopping experience for customers by analysing their browsing and checkout history.

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Beyond the Transaction: How PayPal is Helping Remove Friction Across the Commerce Experience

Retail TouchPoints

Mobile technology is transforming payments, making it easier, safer and more affordable for people to move and manage their money than ever before,” said Dan Schulman, President and CEO of PayPal at the time of the spinoff. For example, what you generally find in most checkouts [in a sector like grocery] are your standard Visa and Mastercard.

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Mercatus Adds EBT Payments to its Integrated Commerce Platform

Retail TouchPoints

Mercatus has launched SNAP EBT Online, an integration-ready ordering and checkout capability that allows U.S. grocers in eligible states to accept Supplemental Nutrition Assistance Program (SNAP) Electronic Benefits Transfer (EBT) and EBT Cash payments as part of the Mercatus Integrated Commerce Platform.

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What’s in Store for Grocery in 2022?

Retail TouchPoints

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) In 2022, grocers will need to become digital-first.

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