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“If [a shopping center] has that broad group of tenants, someone might stop by the grocery store after they dine, or say ‘Oh, I do need a new pair of shoes.’ That’s where property owners need to be focused.” Free returns, at 31% , and quick/helpful customer service, at 27% , also are vital elements.
Thirteen years after Woolworths introduced self-service checkouts to Australian supermarket shoppers, discount grocer Aldi has bowed to the demand for quick and convenient self-serve transactions at its stores. I suspect they’ll progress that across their fleet of stores in the coming years,” Mortimer said.
Track the factors behind positive shopper experiences within your stores. . Efficient checkout lines. . Five Below’s dedication to listening to customer feedback led to an increase in sales, net income, and more store openings. Ultimately, there is still a definite need for physical retail stores of all categories.
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