Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. Merchants on Shopify POS can now design the in-store experiences that reflect their brand best without having to sacrifice reliability.”

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Retail TouchPoints

MARCH 3, 2022

After a successful pilot of stationary self-checkout technology at its recently renovated NYC flagship store, Bed Bath & Beyond will deploy solutions from NCR at select locations nationwide. “As NCR has been an incredible partner along this journey and its self-checkout solution brings an important capability to our stores.

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Retail TouchPoints

AUGUST 23, 2023

For retailers, self-checkout is something of a double-edged sword. There’s no doubt the technology can bring tremendous benefits, such as allowing more customers to pay at the same time, thus reducing wait times without having to staff additional cashier stations. It’s a rigorous, complicated and lengthy process.

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Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. We will not have to relocate merchandise, replace shelves or build an entirely new store to implement autonomous checkout.”.

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Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

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Retail TouchPoints

AUGUST 4, 2022

While many holiday shoppers favor online experiences to avoid waiting in endless checkout lines or battling over parking spaces, many now face competition from a new challenger: automated bad bots. Bad bots are software applications that run automated tasks with malicious intent.

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Retail TouchPoints

FEBRUARY 17, 2022

Global travel retailer WHSmith has opened its first North American retail location inside the redesigned Terminal B concourse at New York City’s LaGuardia airport. The store is equipped with Amazon ’s Just Walk Out (JWO) technology, offering travelers a checkout-free shopping experience. “As

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Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

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Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

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Retail TouchPoints

MARCH 29, 2023

It’s one thing to know that a certain SKU is a top seller at a certain location, but understanding the exact size and color that is driving those sales can take merchandising to the next level. Having RFID-tagged items also drives efficiency and a great customer experience on a moment-by-moment basis.

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Retail TouchPoints

DECEMBER 11, 2024

The Dash Cart exit lane sits between self-checkout and manned checkout lanes. Photo: Retail TouchPoints) Instead, the company is leaning into its Dash Carts, and the smart cart experience at Amazon Fresh is a level above that of other stores. The kiosk then prints out a label and thats what you scan when you get to checkout.

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Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

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Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. The “frictionless” label applies to a number of different technologies; many of them associated with the checkout process. Improving Customer Experience.

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Retail Focus

DECEMBER 6, 2024

In todays fast-paced retail environment, customers expect more than just quality productsthey demand exceptional experiences that are personalized, convenient, and consistent across all touchpoints. Anticipate and address customer needs at every stage of their journey. The Benefits of Email Marketing for Retail 1.

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Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

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Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 Clunky, inefficient setups can make customers feel like theyre wasting their time. One technology solution that enriches customer experience is self-checkout. stores to cross every item off their lists.

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Retail TouchPoints

MAY 17, 2024

This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. But there is a more middle-of-the-road area of self-checkout that is currently growing by leaps and bounds — smart carts.

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Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience.

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Inside Retail

JUNE 3, 2021

Here are some best practices that will help you create an excellent click and collect customer experience. You can automate this process using smart, real-time messaging, and location technology. Equip store associates with handheld mobile devices and scanners so that they can locate customer orders and expedite pick-up.

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Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. You should be capable of easily opening up autonomous shops, and it needs to be cost-effective.”.

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Retail TouchPoints

MAY 9, 2024

This is the second part of our two-part series, “From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” In part one we went beyond the headlines to uncover the reality of the self-checkout situation. But Jenkins is the first to admit that JWO-style tech won’t be a fit for every retail situation.

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Retail TouchPoints

APRIL 17, 2024

Payments are a critical link between our brands and millions of URBN customers who expect checkouts to be as easy as trying on or adding items to a cart,” said Dave Hayne, CTO at URBN in a statement.

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Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Exceptional customer experience.

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Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement. locations in August 2024.

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Retail TouchPoints

FEBRUARY 16, 2023

The industry experimented with new approaches to how we do business in order to streamline the customer experience. As a result of these new approaches, customers now expect a secure, seamless shopping experience whether they are shopping in-person or online. It has been estimated that U.S.

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Retail TouchPoints

SEPTEMBER 10, 2021

Amazon will let Whole Foods customers “skip the checkout line” at two new Just Walk Out-enabled locations, in Washington, D.C. Customers do have to either scan their palm, a QR code from the Whole Foods or Amazon app or insert a credit or debit card upon entering and leaving the store, but that’s the only thing that is scanned.

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Retail TouchPoints

APRIL 16, 2024

supermarket with cashier-free checkout technology powered by computer vision. ALDIgo, using technology from Grabango , tracks which items shoppers put in their carts; customers can then pay with a credit or debit card or the Grabango app at cashierless pay stations or they can use traditional manned lanes.

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Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. Maximizing that combination of factors can be accomplished at checkout, as long as it’s not stripped of all its goodness.

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Wiser

DECEMBER 10, 2019

However, there are some things about certain brick-and-mortar stores that are not fun: long lines and poor checkout experiences. Why the Checkout Experience Matters. For brick-and-mortar retailers, an excellent checkout process is a must-have. The alternative is shoppers who dread the checkout.

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Retail TouchPoints

SEPTEMBER 30, 2020

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

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Inside Retail

MAY 31, 2023

Over the past year, the retail giant has been working with the AFL and Delaware North, a global hospitality company, to install two checkout-free venues at Marvel Stadium in Melbourne. The power of this technology is in the customer experience,” Rob Pickering, AFL’s general manager of technology, said at the launch of The Runner in May.

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Retail TouchPoints

NOVEMBER 17, 2021

Today, customer service is more than the way that employees interact with shoppers. Service extends to the product information you provide (perhaps through digital signage), the checkout offerings in your stores (many shoppers prefer self-checkout), and everything in between. Online retail has its warts.

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Retail TouchPoints

MAY 24, 2024

Shopify provides a unified commerce platform designed to enable seamless customer experiences across all channels while centralizing data and operations for multi-location retail businesses.

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Retail TouchPoints

APRIL 3, 2024

Amazon is removing its cashierless Just Walk Out (JWO) technology from its Amazon Fresh supermarkets and will not deploy the solution in new locations scheduled to open later this year, according to multiple media reports. The company already had moved the JWO unit out of its retail group and into its AWS cloud computing division.

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Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

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Retail TouchPoints

FEBRUARY 29, 2024

Among other benefits, these types of solutions simplify employee training and make it easier to move associates to different locations as scheduling needs demand. Near-term advancements will address current limitations, enhancing customer experience and retailer security.” But POS experts are still bullish on the technology.

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Retail TouchPoints

NOVEMBER 13, 2024

It’s early days for this experience, and we’ll continue to listen to customers as we refine and expand it in the weeks and months to come.” Amazon Haul has its own search, cart and checkout separate from Amazon’s. The majority of products offered are priced at $10 or less, with some as low as $1.

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