Inside Retail

FEBRUARY 6, 2024

Nearly four in 10 Australians admitted to having either engaged in online return policy abuse or fraudulent behaviours themselves in the past year or know someone who has, according to a recent study. Around 31 per cent disclosed they returned items because they needed the money back they had spent on an item.

Returns 290

Returns Customer Experience Planning Management 290

Retail TouchPoints

JANUARY 8, 2025

Poshmark has partnered with Loop Returns for a new program that will allow shoppers to sell unwanted items that they cant return to the original merchant, extending the life of these products and cutting return handling costs for retailers. One click will produce a complete, pre-filled listing on Poshmark with item details.

Returns 223

Returns Fashion Marketing Shopping 223

Inside Retail

JULY 4, 2024

Spanish fashion label Desigual is returning Down Under, partnering with The Iconic to launch its spring-summer collection. Janine Edwards, head of Edwards Imports, said at the time that her company planned to open a Desigual store in every Australian state, with Sydney to be the second location. But the expansion never eventuated.

Returns 276

Returns Fashion Location Planning 276

Retail TouchPoints

MAY 17, 2024

As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. returns reached a staggering $743 billion in 2023, representing over 14.5% As a result of this burgeoning problem, retailers have started to incorporate return fees.

Returns 240

Returns Fulfillment Inventory Management Apparel 240

Inside Retail

JULY 23, 2024

Aesop will return to David Jones next month as part of the department store chain’s strategy to boost its luxury beauty offerings. The brand will later launch at Chadstone Shopping Centre and Bourke Street Mall as part of the stores’ $15 million beauty hall redevelopment.

Returns 278

Returns Department Stores Shopping ATS 278

Inside Retail

SEPTEMBER 3, 2024

The cost of getting returns wrong is massive – and if a retailer gets it wrong, it is very likely a return might be the last interaction a retailer has with a shopper. Returns are a high friction point where you have bought a product, you’re excited, and then, for some reason, you have got to return it.

Returns 264

Returns Management Accounting Brand Management 264

Retail Wire

APRIL 10, 2024

Rolex took a step back at the 2024 Watches and Wonders trade show in Geneva. After the frenzy of "hype watches" in 2023, its new releases signal a return to normalcy in the luxury watch market.

Returns 264

Returns Marketing ATS 264

Inside Retail

FEBRUARY 26, 2024

Kogan returned to profitability in the fiscal first half, despite lower revenue due to reduced inventory and the company’s focus on platform/software-based subscription revenue. Gross margin stood at 36.1 The post Kogan returns to profitability in first half appeared first on Inside Retail Australia. per cent to $248.2

Returns 261

Returns Net Profit ATS 261

Retail TouchPoints

JUNE 14, 2024

Kohl’s has added brands including Carhartt, Hanes and Levi’s to its newly christened in-store returns service, The Return Drop @ Kohl’s. The retailer has partnered with Inmar Post-Purchase Solutions and Narvar to provide shoppers with package-free, label-free returns in its 1,100+ stores nationwide.

Returns 252

Returns Customer Experience Shopping ATS 252

Inside Retail

FEBRUARY 23, 2024

Fashion model Elle Macpherson will return to the catwalk at the Melbourne Fashion Festival for the first time in 16 years, in conjunction with PayPal. Macpherson will walk the PayPal Runway to start the Melbourne Fashion Festival’s premium runway series at the historic Royal Exhibition Building on March 4.

Fashion 263

Fashion Returns Consumer ATS 263

Retail TouchPoints

MAY 30, 2024

Today, retailers can invest in stronger last-minute strategies that not only increase basket sizes but also loyalty and engagement at the point of sale, both online and in-store. Or, if a shopper forgets about a coupon they clipped on the loyalty program website, they should be reminded at the point of sale.

Checkout 246

Checkout Point of Sale Returns Kiosk 246

Retail TouchPoints

DECEMBER 25, 2024

During the pandemic, ecommerce returns majorly impacted retailers profit margins. As customers return to in-store shopping, retailers are continuing to face an increase in returns from online and in-store sales. This holiday season, consumers who frequently make returns may be in for a surprise.

Returns 157

Returns Wholesale Management Shipping 157

Retail TouchPoints

JANUARY 17, 2025

With returns siphoning off a staggering $743 billion from retailers bottom lines in 2023, its clear that the industrys approach needs an overhaul. But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns.

Returns 157

Returns Supply Chain Management Customer Experience Finance 157

Inside Retail

DECEMBER 12, 2023

Ksubi’s return to operating stand-alone stores in Australia has been a long time coming. Almost four years later, the flagship location has been locked in at 113 King Street in Sydney and is due to open in March 2024, followed by an undisclosed Melbourne location. It was originally called Tsubi.

Returns 273

Returns Fashion Marketing Consumer 273

Retail TouchPoints

MARCH 25, 2024

Beginning in April, the retailer will offer a free battery recycling box (while supplies last), in which consumers can collect batteries at home and return them to Staples for free recycling. Staples has leveraged consumer recycling behavior research from MIT and partnered with Call2Recycle and ERI to design the program.

ATS 255

ATS Returns Consumer Location 255

Inside Retail

MAY 2, 2024

Apple’s quarterly revenue fell, but less than analysts had expected, and CEO Tim Cook said revenue growth would return in the current quarter. Smartphone rivals such as Samsung Electronics have introduced competing devices aimed at hosting artificial-intelligence chatbots. The company expects gross margins of between 45.5

Returns 258

Returns Marketing Planning ATS 258

Retail TouchPoints

DECEMBER 5, 2024

Total returns are projected to reach $890 billion in 2024, up from the estimated $743 billion of merchandise returned in 2023 , according to a new report from the National Retail Federation and Happy Returns , a UPS company. This would account for 16.9% of retailers’ annual sales in 2024, increasing from 14.5%

Returns 157

Returns Accounting Customer Experience Consumer 157

Inside Retail

JANUARY 16, 2025

Hubbed is setting a new standard for e-commerce returns with the upcoming launch of its box-free and label-free solution across its entire Parcelpoint network. With over 2500 locations nationwide, this innovation is designed to enhance convenience and customer experience for e-commerce returns.

Returns 130

Returns Drop-Shipping Customer Experience Location 130

Retail Wire

JUNE 29, 2024

The Summer Fancy Foods Show, hosted by the Specialty Foods Association, made a vibrant return to the Jacob K. Javits Convention Center in New York, spotlighting the next big flavors and trends that are set to take over menus and grocery shelves.

ATS 253

ATS Returns 253

Retail TouchPoints

AUGUST 22, 2024

It’s not a mirage; Barneys is returning to NYC, but only temporarily. It’s a symmetrical turnaround: the Hourglass brand debuted at the famed department store two decades ago. The brand continued to live on through shop-in-shops at Saks Fifth Avenue and launched a diffusion line at Forever 21 (also owned by Authentic) last year.

Returns 206

Returns Fashion Department Stores Brand Management 206

Retail TouchPoints

OCTOBER 21, 2024

Beyond plans to leverage Kirkland’s store operations expertise and existing brick-and-mortar footprint — which encompasses 325 stores in 35 states — to make Bed Bath & Beyond’s return to physical retail a success. New markets outside of Kirkland’s current footprint will be considered, as will store conversions.

Store Operations 225

Store Operations Returns Management Consumer 225

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

OCTOBER 3, 2024

In-store shoppers can purchase items and check the items off the Baby Registry when they present a unique QR code at checkout. The registry’s return is Kohl’s latest move spotlighting how it is serving families at key life stages. Consumers who create a baby register this fall are eligible to receive a special welcome gift box.

ATS 238

ATS Shipping Checkout Accounting 238

Retail TouchPoints

AUGUST 2, 2024

At Target, we’re passionate about creating memorable experiences for students and their families as they celebrate big milestones and everyday moments,” said Cara Sylvester, EVP and Chief Guest Experience Officer at Target in a statement. “We Through Sept.

Returns 217

Returns Shopping ATS Customer Experience 217

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. The experience doesnt stop at checkoutthats where it begins. Loyalty is both real and fleeting.

Management 273

Management Returns Fulfillment Shipping 273

Retail TouchPoints

AUGUST 20, 2024

Adidas America , a subsidiary of Adidas AG , is facing nearly $400,000 in new fines for fall hazards at its Chester, N.Y. Inspectors returned in January 2024 to that find the company had not corrected its violations by installing guardrails or equivalent protection for employees accessing and working atop this mezzanine.

ATS 228

ATS Returns Store Operations 228

Retail TouchPoints

OCTOBER 21, 2024

In 2023, fraudulent returns accounted for a staggering 13.7% of all returns , resulting in $101 billion in losses. One common tactic is receipt fraud, where fraudsters will attempt to return stolen items or items purchased at a discounted price, with an altered or fake receipt. Refund fraud is a significant issue for U.S.

Returns 246

Returns Accounting Payment Services Location 246

Inside Retail

MAY 28, 2024

It was long overdue but at last, the Australian Retailers Association (ARA) and the National Retailers Association (NRA) are finalising a merger. The post “Been here before”: What’s changed since the last attempt at an ARA-NRA merger? Or are they? appeared first on Inside Retail Australia.

ATS 261

ATS Supermarket Planning Returns 261

Retail TouchPoints

SEPTEMBER 30, 2024

Fashion brands Ann Taylor and Loft are headed back to Canada via a series of shop-in-shops at Hudson’s Bay stores across the country. Loft shop-in-shop at Hudson’s Bay in Canada. The partnership was developed by brand management firm Centric Brands and will mark the first time either brand has been available in Canada since 2020.

Shopping 227

Shopping Returns Fashion Brand Management 227

Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

Returns 287

Returns Supply Chain Management Fulfillment Customer Experience 287

Retail TouchPoints

JANUARY 2, 2025

At the same time , in-person shopping and spending also saw gains , with Mastercard remarking on what it called consumers balanced basket: restaurant spending grew 6.3% ” Fraud and Returns Increase Along with Sales In tandem with these spending increases both fraud and returns also saw gains. increase in online shopping.

Consumer 218

Consumer Returns Jewelry Promotions 218

Retail TouchPoints

JULY 23, 2024

Ryan Kelly, VP of Marketing at FedEx, refers to himself as a “supply chain geek with a contrarian streak” who loves to talk “fulfillment, returns and consumer shopping behaviors with anyone who will listen.” because [all of that] gets even more expensive when it’s a return.

Merchant Services 252

Merchant Services Returns Shipping Fulfillment 252

Retail Focus

JANUARY 20, 2025

Festive sales at Battersea Power Station increased by 13.4% Demonstrating visitors inclination to indulge at Christmas, Vagabond Wines sold over 1,304 cheese fondues in December. NEON at Battersea Power Station, Central Londons first-ever purpose-built entertainment and cultural exhibition space will also open in Spring 2025.

ATS 147

ATS Returns Accessories Shopping 147

Retail Focus

JANUARY 20, 2025

Josef OSullivan, Centre Director at Braintree Village , commented: We are delighted to announce that Coach has chosen Braintree Village for its first standalone store in Essex. The Braintree Village Coach store will stock a range of handbags, purses and leather accessories, alongside belts and jewellery, catering for both men and women.

147

147

Inside Retail

JUNE 5, 2024

The pilot will kick off at Lowe’s hometown location in Central Charlotte, North Carolina, from June 8 through June 12, before moving to Lowe’s stores in North Bergen, New Jersey, and Sunnyvale, California, from June 22 through June 25. .” In turn, retailers will have a lower chance of product returns. In 2020, 83.1

ATS 245

ATS Consumer Shopping Planning 245