Retail TouchPoints

DECEMBER 16, 2022

The National Retail Federation (NRF) and Appriss Retail projected that the 2022 returns rate will remain at 16.5%, nearly even with the 16.6% Additionally, the online return rate fell from 20.8% Every $1 billion in sales incurs $165 million in merchandise returns for the average retailer, according to the report.

Returns 266

Returns Home Furnishings Department Stores Customer Experience 266

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Others might order two or three sizes of the same item and return the ones that don’t fit. “It’s

Returns 234

Returns Shipping Promotions Fulfillment 234

Retail TouchPoints

JULY 19, 2024

Reshop , a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has debuted with retailer partners including Steve Madden and Alo Yoga. With Reshop, customers can receive instant refunds — offering them greater flexibility, control and confidence to shop again right away.

Returns 212

Returns Merchant Services Payment Services Fashion 212

Retail TouchPoints

OCTOBER 12, 2022

stores in August 2022 with the opening of a location at the Gran Plaza Outlets in Calexico, Calif. In addition to this Southern California store, the retailer has new shops planned for Illinois, Rhode Island, Nevada, Iowa, Pennsylvania, Virginia, Massachusetts, Georgia, Florida and Puerto Rico. through June 2023.

Location 288

Location Planning Fast Fashion Shopping 288

Retail TouchPoints

JUNE 29, 2023

In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. Staples Joins Amazon’s Network of Returns Partners By July 31, 2023, all Staples U.S. Retail in a statement.

Returns 230

Returns Fulfillment Location Planning 230

Inside Retail

SEPTEMBER 13, 2023

Franchisees achieved a median return on investment of 47 per cent. The chain was listed by GapMaps as one of the fastest-growing QSR brands by store numbers this year Another 30 outlets, including drive-throughs, are in the plans for the Australian market. At the time he referenced his dream of an IPO.

Planning 278

Planning Accounting Returns Marketing 278

Retail TouchPoints

NOVEMBER 3, 2023

The new “Triple Shot” plan builds on the original reinvention strategy introduced by former CEO Howard Schultz at the company’s Investor Day in September 2022. said Michael Conway, Group President of International and Channel Development at Starbucks in a statement. “We through more hours and higher wages. “To

Planning 234

Planning Returns Marketing Accounting 234

Retail TouchPoints

JANUARY 11, 2023

“As digital commerce evolves, the importance of retailers in the advertising ecosystem is skyrocketing, and we want to empower this,” said Kya Sainsbury-Carter, VP of Global Partner and Retail Media at Microsoft Advertising in a post announcing the new capabilities. “

Advertising 265

Advertising Planning ATS Marketing 265

Inside Retail

DECEMBER 12, 2023

It comes as the brand plans to open new stores in Sydney and Melbourne in early 2024. Ksubi’s return to operating stand-alone stores in Australia has been a long time coming. Until then, it’s time to relax at the Beach House and take a look at the brand’s new kids’ collection. It was originally called Tsubi.

Returns 273

Returns Fashion Marketing Consumer 273

Retail TouchPoints

SEPTEMBER 29, 2023

The iconic brand also will expand to cruise ship and airport venues, with its first airport store scheduled to debut at Dallas/Fort Worth International Airport in November 2023 via a partnership with Duty Free Americas. Toys ‘R’ Us marked its initial return to U.S. beginning next year in a partnership with Go! Retail Group.

Planning 268

Planning Specialty Retailers Shipping Returns 268

Retail TouchPoints

MARCH 9, 2023

Through a combination of converting existing stores and building at least 10 new stores next year, Dick’s Sporting Goods will add at least 19 House of Sport locations by 2024. The retailer also plans to exit its Field & Stream banner; after closing 12 of those stores in Q4 2022, which ended Jan. billion , up from $12.3

Location 243

Location Sporting Goods Planning Discount Store 243

Inside Retail

JULY 31, 2023

Australian online travel agency Luxury Escapes has opened its first permanent bricks-and-mortar store, replete with “stunning visual displays and interactive customer activations,” at Chadstone Shopping Centre in Melbourne. This – coupled with the rising cost of airfares – has led to a change in travel plans, en-masse.

Returns 246

Returns Planning ATS Consumer 246

Inside Retail

FEBRUARY 11, 2024

During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. Its 10th store will open at Sunshine Plaza on March 10, and its 11th store at Pacific Fair on May 4. It also took home the award for outstanding growth.

Planning 264

Planning Drop-Shipping Customer Experience Wholesale 264

Inside Retail

MAY 2, 2024

Apple’s quarterly revenue fell, but less than analysts had expected, and CEO Tim Cook said revenue growth would return in the current quarter. Smartphone rivals such as Samsung Electronics have introduced competing devices aimed at hosting artificial-intelligence chatbots. The company expects gross margins of between 45.5

Returns 258

Returns Marketing Planning ATS 258

Retail TouchPoints

NOVEMBER 22, 2022

Target is adding Starbucks options to its Drive Up curbside service at 240 stores in California, Delaware, Minnesota, New Jersey, New York, Pennsylvania, Texas, Washington and West Virginia. At that time the customer can indicate that they are en route via the Target app and place an order from the full Starbucks Café menu.

ATS 283

ATS Returns Planning Fulfillment 283

Inside Retail

SEPTEMBER 28, 2023

Footwear retailer Accent Group has opened a Nude Lucy store at Westfield Miranda in NSW, the group’s 800th store. The new store opening is part of the Accent Group’s plan to expand the footprint of all of its 15 brands as it sees a strong return on investment in brick-and-mortar retail.

ATS 264

ATS Wholesale Returns Planning 264

Retail TouchPoints

MARCH 31, 2023

And this is just the first of in a series of shopping events Wish has planned for 2023. As an operating partner at one of Wish’s longest-running investors, GGV Capital , Yan has long had an insider’s view of the business. Joe Yan, CEO, Wish Central to Wish’s turnaround effort has also been a drawn-out reshuffling of its C-suite.

Planning 311

Planning Consumer Shipping Shopping 311

Inside Retail

NOVEMBER 15, 2023

. “Creating a place where our community can safely recycle old, unwanted or damaged products such as laptops, tablets, ink cartridges and pens and markers is a small part of some of our much larger, long term business goals and supports our target of recycling 17,000 tonnes of waste by 2025,” said Brendan Hargreaves, CFO at Officeworks.

Accessories 258

Accessories Planning Returns Location 258

Retail TouchPoints

MAY 17, 2023

Returning to work after retirement can be a challenging experience, and it is imperative for workplaces to provide these employees with the necessary tools and support to facilitate a smooth transition and a feeling of belonging. Silvija Martincevic is the CEO of Deputy , a global platform for managing hourly workers.

Returns 286

Returns Employee Engagement Management Marketing 286

Inside Retail

OCTOBER 8, 2023

Thousands of beauty-lovers descended on New York City recently to enjoy the return of Sephoria, a consumer beauty event that Sephora first launched in 2018. This year marked the return of the in-person festival, held at Skylight at Essex Crossing in Lower Manhattan, alongside the virtual version.

Returns 246

Returns Consumer Marketing Location 246

Retail TouchPoints

JULY 19, 2023

The Bon Voyage photo opp outside the new Babies ‘R’ Us at American Dream (Photo Credit: Retail TouchPoints) Babies ‘R’ Us at American Dream (Photo Credit: Retail TouchPoints) Baby Registry lounge area at front of store. Photo Credit: Retail TouchPoints) As the last surviving U.S.

Returns 229

Returns Brand Management Planning Location 229

Retail TouchPoints

JANUARY 30, 2023

At 22,000 square feet , this first Addie’s store stocks a wide selection of national brands and local favorites that will be regularly updated based on customer searches and requests. Consumers purchase groceries through the Addie’s app or website and then choose a pickup window. of all U.S. ”

Grocer 307

Grocer Planning Supermarket Inventory Management 307

Inside Retail

JANUARY 16, 2025

Hubbed is setting a new standard for e-commerce returns with the upcoming launch of its box-free and label-free solution across its entire Parcelpoint network. With over 2500 locations nationwide, this innovation is designed to enhance convenience and customer experience for e-commerce returns.

Returns 130

Returns Drop-Shipping Customer Experience Location 130

Retail TouchPoints

MAY 17, 2024

Under Armour announced plans for a restructuring following disappointing results in its fourth quarter and fiscal year 2024 (ended March 31, 2024), as well as the expectation that revenues will continue to decline anywhere from 15% to 17% in North America in the coming year. Plank was reinstalled as President and CEO in March.

Planning 207

Planning Wholesale Promotions Returns 207

Retail TouchPoints

MARCH 15, 2024

It was a tough week to be at the top in retail with a number of companies announcing CEO switch-ups following disappointing performances, including Petco , Under Armour , Fossil Group and, as Retail TouchPoints previously reported, Allbirds. This will be the third CEO switch-up at the company in nearly as many years. .”

ATS 234

ATS Returns Wholesale Planning 234

Inside Retail

DECEMBER 5, 2023

Australia Post is government-owned but self-funded and required to deliver a financial return. The changes will also allow Australia Post to manage priority mail, roughly 8 per cent of all letter traffic, differently to “deliver services at a more commercial rate,” the joint ministerial statement said. from early near year.

Planning 241

Planning Finance Location Returns 241

Inside Retail

JULY 19, 2023

Initially bootstrapped from a $2000 tax return , the family-owned brand was founded by Felicity Rodgers, who runs it with her sister Narelle Craig and husband Paul Rodgers. At that time, she said that uniforms were typically generic – involving polos or white shirts and black aprons. I think aprons were primed for disruption.”

Planning 246

Planning Telecommunications Fashion Wholesale 246

Inside Retail

AUGUST 15, 2023

This revenue growth is reportedly due to an increase in both first-time and returning customers. Temple & Webster also has plans to achieve $1 billion in annual sales within the next three to five years. It recently appointed a chief marketing officer, and is seeing a 200 per cent return on its marketing investment.

Planning 246

Planning Drop-Shipping Net Profit Returns 246

Retail TouchPoints

OCTOBER 21, 2024

Beyond plans to leverage Kirkland’s store operations expertise and existing brick-and-mortar footprint — which encompasses 325 stores in 35 states — to make Bed Bath & Beyond’s return to physical retail a success. New markets outside of Kirkland’s current footprint will be considered, as will store conversions.

Store Operations 225

Store Operations Returns Management Consumer 225

Inside Retail

AUGUST 22, 2024

Accent Group ended the fiscal year with 895 stores including websites after opening 93 new stores and closing 19, where the company could not achieve return on investment. For the current fiscal year, the company plans to open at least 50 new stores. It has already taken back three TAF franchises.

Net Profit 299

Net Profit Returns Planning ATS 299

Inside Retail

MAY 28, 2024

It was long overdue but at last, the Australian Retailers Association (ARA) and the National Retailers Association (NRA) are finalising a merger. Great news but, again, we have been here before as recently as 2019 when the NRA walked away from amalgamation plans claiming it was not in the interests of small retailers. Or are they?

ATS 261

ATS Supermarket Planning Returns 261

Retail TouchPoints

SEPTEMBER 12, 2024

During the upcoming Retail Strategy & Planning Series , experts will explore these trends further to identify top tips and tactics for driving holiday sales results. Trend 4: Returns Will Create Holiday Hassle… Again Returns are the proverbial thorn in retailers’ sides, especially during the holiday season.

Merchant Services 287

Merchant Services Returns Consumer Planning 287

Retail TouchPoints

DECEMBER 10, 2024

Macy’s Real Estate Worth as Much as $9 Billion The activist investors charge that Macys numerous previous attempts at a turnaround have led to limited sustainable improvements to the companys operating results. Since fiscal year 2018, Dillards has paid out 60% of its total cumulative cash sources to stockholders versus Macys at 25%.

Returns 248

Returns Planning Department Stores Management 248

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 242

Customer Experience Returns Shipping Consumer 242

Retail TouchPoints

MAY 2, 2022

Mitigating Returns. Product returns in particular represent a huge portion of the negative impact that ecommerce has on the environment. When a consumer returns an item, that’s two legs of shipping — and the concomitant environmental impact — that essentially occurred for naught. This is particularly true for clothes.

Drop-Shipping 310

Drop-Shipping Returns Supply Chain Management Shipping 310

Retail TouchPoints

MARCH 15, 2024

For the coming fiscal year, the retailer is planning $800 million in CapEx expenditures to fund a major brick-and-mortar expansion that will enlarge its total store square footage by 2% — its largest physical expansion since 2017. Dick’s Sporting Goods posted strong results in fiscal 2023, which ended Feb. increase in comp store sales.

Sporting Goods 264

Sporting Goods Returns Location Planning 264

Inside Retail

JUNE 5, 2024

The experience will allow customers to visualise and plan their dream kitchens in 3D. The pilot will kick off at Lowe’s hometown location in Central Charlotte, North Carolina, from June 8 through June 12, before moving to Lowe’s stores in North Bergen, New Jersey, and Sunnyvale, California, from June 22 through June 25. .”

ATS 245

ATS Consumer Shopping Planning 245