Retail TouchPoints

AUGUST 6, 2024

With the new platform, associates will be able to approve transactions remotely via tablet devices, and self-checkout systems powered by AI will deliver personalized promotions tailored to each customer.

Promotions 278

Promotions Checkout Point of Sale Supermarket 278

Retail TouchPoints

OCTOBER 11, 2024

Despite these evolutionary changes, humans still process images 60,000 times faster than text, and nearly 90% of information transmitted to the brain is visual , according to Lilly Hsueh, VP of Customer Success Management at digital asset management solution Cloudinary.

Management 278

Management Marketing Consumer Promotions 278

Retail TouchPoints

NOVEMBER 6, 2024

Through the strategic partnership, nearly 900 stores will use RFMN’s dynamic Digital Window Signs to promote weekly sales programs, special events, promotional ads and other ad messages, powered by Save A Lot’s retail media network.

Location 278

Location Grocer Promotions Supermarket 278

Retail TouchPoints

MARCH 12, 2025

In his first earnings cycle at the helm , Kohls new CEO Ashley Buchanan laid out his plan to turn around the embattled company, which has struggled for years to return to a position of strength while fending off activist investors. Sales were down at the department store in both Q4 2024 and for the full year, both of which ended Feb.

Store Layout 267

Store Layout Promotions Jewelry Department Stores 267

Retail TouchPoints

DECEMBER 19, 2024

He originally joined the supermarket retailer in 2004 as a grocery buyer and category manager: Its a brand I know well and look forward to caring for in my new role. Nicholsons career also has included stints at Walmart, SuperValu and Winn-Dixie.

Shopping 265

Shopping Supermarket Promotions Returns 265

RETAIL MANAGEMENT SOFTWARE

MARCH 20, 2025

If you’re a retail business owner managing multiple retail stores, keeping your eye on the prize might be challenging. What if we told you that you could successfully manage all of your stores’ inventory and ROI with one intuitive inventory management system? Instantly update data from anywhere to all stores.

Management 101

Management Payment Services Inventory Management Store Operations 101

Retail TouchPoints

NOVEMBER 25, 2024

billion in total delivery expenses, adding that “there is no indication that the erroneous accounting accrual entries had any impact on the company’s cash management activities or vendor payments.” At Macy’s we promote a culture of ethical conduct,” said Tony Spring, Chairman and CEO of Macy’s, Inc. in a statement.

Accounting 279

Accounting Promotions Location Management 279

Retail TouchPoints

JANUARY 21, 2025

Experiences are, at their core, emotional for customers. As todays brands undergo a marketing transformation, understanding and managing these emotional peaks and valleys is the key to delivering great experiences that foster lasting relationships. So how can brands identify emotional touch points that result in positive outcomes?

Customer Experience 285

Customer Experience Checkout Management Marketing 285

Retail Focus

FEBRUARY 24, 2025

AI image recognition FMCG is a technology that transforms how brands manage shelves, track inventory, and understand their consumer behavior. The Role of AI-Powered Image Recognition in FMCG At its core, FMCG image recognition uses machine learning and computer vision to analyze images of store shelves. Lets explore.

Management 130

Management Consumer Store Layout Customer Experience 130

Retail TouchPoints

APRIL 10, 2024

Pet Valu will deploy solutions from Relex to enhance pricing and promotions planning processes in its 780+ retail locations across Canada as well as its digital channels. Pet Valu’s implementation partner Logic will provide program management, change management and data integration services. “As

Promotions 259

Promotions Planning Management Location 259

Inside Retail

JANUARY 28, 2025

Adore Beautys earnings more than doubled in the fiscal first half, which management says reflects the early phase of the companys growth strategy. Adore Beauty will open its first retail store on February 1 at Westfield Southland in Victoria and its second store at Watergardens in early March.

Promotions 266

Promotions Location Planning Management 266

Retail TouchPoints

NOVEMBER 1, 2024

The Significance of Employer Branding in Battling Retail Turnover The retail industry faces significant challenges in managing workforce stability, with turnover rates being reported as high as 60%. Sara Mackessy is the EVP of Talent Solutions at Atrium , the workforce management and staffing firm.

Management 276

Management Marketing Promotions Returns 276

Retail TouchPoints

JANUARY 9, 2025

[Editors note: I sat down with the folks at PAN, our co-host for an exclusive event that will take place Monday, Jan. at KYMA at Hudson Yards, to discuss a few of the key trends retail will be grappling with in 2025 for this blog post. Read on to take a look at the issues we plan to watch and cover onRetail TouchPoints.

Social Commerce 289

Social Commerce Consumer Promotions Shipping 289

Inside Retail

NOVEMBER 18, 2024

For Jim Ritchie, founder and strategy partner at branding agency US+US, the price drop class action and ACCC legal action against the Australian supermarket points to something much larger. “As The unspoken pact is clear: Give consumers what they want at a fair price, and we’ll tolerate the massive profits you rake in.”

Supermarket 246

Supermarket Promotions Consumer Accounting 246

Retail TouchPoints

JANUARY 29, 2025

John Ferdinand, who heads the anti-counterfeiting team at intellectual property (IP) management firm Marks & Clerk , said that in the European Union (EU) alone, the apparel industry loses approximately 12 billion ( $12.48 RTP: Overall, how should brands look at fighting counterfeits on a strategic level?

Marketing 264

Marketing Promotions Consumer Apparel 264

Retail TouchPoints

NOVEMBER 27, 2024

Transforming the square feet at your disposal into an attractive place for people to browse and buy is nothing new, but given the demand for omnichannel experiences there’s increasing pressure to maximize in-store engagement while acknowledging that many consumers will still prefer to buy online. Retail experiences work all year round.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

JANUARY 6, 2025

Introducing tariffs on consumer goods could further escalate prices, reigniting inflation at a time when consumer budgets are already stretched painfully thin. Incremental price increases on inelastic goods can protect margins, while promotions on elastic goods can sustain demand. Weakened consumer spending is another factor to watch.

Apparel 278

Apparel Consumer Payment Services Promotions 278

Retail Focus

NOVEMBER 27, 2024

Demand rising for sustainable solutions First up, Richard Allen is sales director at Karndean Designflooring, a brand of luxury vinyl flooring that replicates the look and feel of natural materials, with some clients in the retail sector. The retailer recently opted for Karndean LooseLay flooring in its head office and Carnaby Street store.

Promotions 289

Promotions Fashion Consumer Marketing 289

Retail TouchPoints

MARCH 4, 2025

Is there a new, similar product on a nearby shelf thats priced for less, or one thats being heavily promoted by the manufacturer? This capability is particularly important at Lowes, which carries products that can be as light as a single nail or as heavy as a refrigerator. If its a new product, has it been placed in the correct aisle?

Promotions 266

Promotions Management Visual Merchandising Location 266

Retail TouchPoints

APRIL 12, 2023

Launched in 2019, the Retail Media+ organization offers suppliers managed service and self-service media buying opportunities on both physical and digital retailer-owned properties as well as offsite media channels including social, display and video.

Promotions 354

Promotions Marketing Management ATS 354

Inside Retail

NOVEMBER 27, 2024

The Black Friday Cyber Monday sales period has expanded to become ‘Black November’ this year, with many retailers and brands starting their promotions earlier than ever. This presents a unique opportunity for us to offer great value at a time when customers are looking for ways to stretch their dollars further.

Markdowns 241

Markdowns Promotions Advertising Department Stores 241

Retail TouchPoints

MAY 6, 2025

Nike has made significant structural and personnel changes at the top of its organization. The footwear companys Consumer, Product and Brand leadership, formerly under the direction of President Heidi ONeill, will now be divided into three distinct areas: Consumer and Sport, Marketing, and Product Creation, inclusive of Innovation and Design.

Promotions 179

Promotions Marketing Returns Consumer 179

Retail TouchPoints

FEBRUARY 5, 2025

Alarmingly, this dissatisfaction intensifies as the day progresses, peaking at 4 p.m. – a time when stores are typically at their busiest. This focused approach, combined with quieter shopping windows, makes them more attuned to promotions and sales. Targeted promotions, like happy hour pricing at 4 p.m.,

Checkout 179

Checkout Promotions Kiosk Customer Experience 179

Wiser

OCTOBER 31, 2024

With inflation impacting purchasing power and digital technology reshaping the way consumers shop, it’s never been more essential for brands and retailers to adapt their promotional strategies. With rising costs, shoppers are more selective and attentive to value, gravitating towards promotions that help stretch their budgets.

Promotions 78

Promotions Consumer Shopping Brand Management 78

A1 Retail

DECEMBER 20, 2024

Selected from over 1,200 nominations worldwide,Lakeside Shopping Centrereceived this coveted accolade at a glittering awards ceremony held at Kensington Palace, London, on 18 November. General Manager at Sony UK Technology Centre, Wales, winners of this years International Green Apple Awards Champion of Champions.

Shopping 105

Shopping ATS Promotions Management 105

Retail TouchPoints

DECEMBER 17, 2024

Some ecommerce companies combine inventory and search functionality to optimize promotions and upselling. Using this data, you can offer dynamic promotions based on stock levels; for example, you can run discounts on overstocked items or promote last call messages that spur customers to buy items they might otherwise overlook.

Fulfillment 260

Fulfillment Drop-Shipping Customer Experience Shipping 260

Retail TouchPoints

FEBRUARY 5, 2025

It provides a detailed view of the customers shopping process, helping retailers understand how customers interact with their brand at every stage. Theyre feeling overwhelmed and impatient hardly the right moment to pitch a promotion or upsell. Contrast this with the same customer in the candy aisle, considering a chocolate bar.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Inside Retail

OCTOBER 25, 2024

Jamie Hoey, country manager, Australia, with Wunderkind, says the importance of first-party data cannot be overstated. “If I look at it from a perspective that there is identifying it, then capturing it, then nurturing it. If you know who someone is, you’ve got their details; that’s very powerful.”

Promotions 242

Promotions Marketing Customer Experience Advertising 242

Retail TouchPoints

FEBRUARY 14, 2025

Thats especially important when todays media-savvy consumer understands the difference between paid-for promotions and editorial reviews. Weve used data points to get beauty brands over 100 pieces of coverage with SEO benefit in a few weeks, in the likes of Glamour and Grazia , without a single promotional deal or sample circulated.

Beauty and Health 232

Beauty and Health Consumer Promotions Planning 232

Inside Retail

MARCH 25, 2025

However, the legacy footwear retailer has been staging a noteworthy attempt at a comeback with strategic steps, including an updated store of the future design, reimagined customer loyalty program and updated omnichannel operations, largely via the help of AI.

Customer Experience 130

Customer Experience ATS Consumer Apparel 130

Wiser

OCTOBER 29, 2024

It’s no surprise that 63.88% of shoppers expect pricing and promotions to be consistent across online and in-store channels. Invest in Real-Time Inventory Management Systems: Utilize integrated systems that sync inventory data across all channels in real-time.

Management 78

Management Inventory Management Consumer Promotions 78

Retail TouchPoints

OCTOBER 3, 2024

Expectant families can build, manage and share their wish lists with loved ones via Kohls.com or the Kohl’s App. In-store shoppers can purchase items and check the items off the Baby Registry when they present a unique QR code at checkout. Expectant parents, rejoice!

ATS 278

ATS Shipping Checkout Accounting 278

Wiser

MARCH 14, 2025

The Complex Role of a Category Manager Category Managers sit at the center of a high stakes balancing act. They are responsible for building a profitable, well-curated product assortment while ensuring pricing, promotions, and merchandising strategies align with business objectives. Every product decision carries weight.

Management 78

Management Inventory Turnover Promotions Markdowns 78

Inside Retail

JANUARY 10, 2025

As head of digital at Metcash’s Independent Hardware Group (IHG), the $2.1 One problem she has been working on since joining IHG in 2022 is how to manage the backend systems and processes for a business, Mitre 10, with over 500 stores that are all individually owned and operated. “Range is another one.

Point of Sale 264

Point of Sale Location Promotions Management 264

Retail TouchPoints

NOVEMBER 4, 2024

James Weiss, Managing Director, Big Drop If the social media platform goes away, millions of passionate consumers — not to mention the brands that use the platform to connect with them — will be devastated. RTP: So if TikTok were to go away, is there a viable alternative at the moment? RTP: What kinds of cultural implications?

Advertising 298

Advertising Marketing Promotions Consumer 298

Inside Retail

JANUARY 6, 2025

And some seven years on, much to the dismay of retailers, it is now starting to shake the tree and become a real force in the market , as Australian shoppers increasingly turn to alternatives to manage the cost-of-living crisis. Amazon announced it posted over $3.1 billion in 2022.

Fulfillment 240

Fulfillment Shipping Marketing Accessories 240