Retail TouchPoints

APRIL 12, 2023

Launched in 2019, the Retail Media+ organization offers suppliers managed service and self-service media buying opportunities on both physical and digital retailer-owned properties as well as offsite media channels including social, display and video.

Promotions 307

Promotions Marketing Management ATS 307

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. Employees facing an unorganized crowd of customers who all need assistance at the same time can feel overwhelmed and burned out.

Management 255

Management Customer Experience Location Accounting 255

Inside Retail

OCTOBER 18, 2024

“Our company started with a dream and I think we would say that we’re still a dreaming and innovation company at heart,” Rebecca Cai, general manager for APAC at On, told Inside Retail. “I I think it goes back to the vision that we have at On: We want to build the most premium global sportswear brand,” she added.

ATS 246

ATS Consumer Marketing Promotions 246

Retail TouchPoints

OCTOBER 3, 2024

Expectant families can build, manage and share their wish lists with loved ones via Kohls.com or the Kohl’s App. In-store shoppers can purchase items and check the items off the Baby Registry when they present a unique QR code at checkout. Expectant parents, rejoice!

ATS 238

ATS Shipping Checkout Accounting 238

Retail TouchPoints

SEPTEMBER 18, 2023

She will succeed current President Jean-André Rougeot, who plans to retire in April 2024, at which time Patrick will become the CEO of Sephora North America — the beauty retailer’s first female CEO. In her new role, Patrick will report to Guillaume Motte , President and CEO of Sephora’s global business.

Promotions 227

Promotions Planning Management Store Operations 227

Retail TouchPoints

OCTOBER 22, 2024

The key is understanding what CX looks like at each stage and establishing a CX strategy built to adapt as the business grows from one stage to the next. At this stage, having an adaptable CX strategy in place is crucial. Adaptable CX strategies can address specific needs at different business stages and across sectors.

Payment Services 231

Payment Services ATS Customer Experience Boutique 231

Retail TouchPoints

JANUARY 31, 2024

Between best-in-class customer service at its cafes in Atlanta and Savannah, Ga., If email marketing is used for people at the bottom of the marketing funnel, SMS to me is [used] even lower [in the funnel],” said PERC’s Co-owner and self-proclaimed “numbers guy” Alan Fischer. “I

Marketing 229

Marketing ATS Customer Retention Promotions 229

Retail TouchPoints

MARCH 18, 2024

Offsite retail media allows brands to engage with a retailer’s audience in third-party channels not owned by the retailer (like Google Search) and then connect those advertising campaigns back to product sales at the retailer.

Advertising 298

Advertising Management Promotions Shopping 298

Inside Retail

NOVEMBER 6, 2023

If tasks aren’t completed on time in a prioritised, efficient manner, omnichannel services can run late, customers receive lacklustre service, and employees can become frustrated at their inability to effectively complete their work. The solution offers management real-time visibility of the status of all tasks, including completion rates.

Inventory Management 299

Inventory Management Promotions Management Shipping 299

Retail TouchPoints

MAY 2, 2024

New additions and promotions at Beyond include: Guncha Mehta joins as Chief Digital and Information Officer. Prior to that she was at the legacy Bed Bath & Beyond company and also held merchant leadership roles at JCPenney and Dollar Tree. having spearheaded development of the IR program at Overstock in 2020.

Specialty Retailers 267

Specialty Retailers Promotions Marketing Retail Marketing 267

Retail TouchPoints

JANUARY 6, 2023

Consumers are a little more cautious,” said Steve Rogers, Managing Director at Deloitte in an interview with Retail TouchPoints. “ The challenge for retailers is understanding where their customers will be six months from now and positioning their inventories, promotional plans and overall business outlook accordingly.

Payment Services 315

Payment Services Promotions Consumer Inventory Management 315

Retail TouchPoints

MAY 30, 2024

Today, retailers can invest in stronger last-minute strategies that not only increase basket sizes but also loyalty and engagement at the point of sale, both online and in-store. Or, if a shopper forgets about a coupon they clipped on the loyalty program website, they should be reminded at the point of sale.

Checkout 246

Checkout Point of Sale Returns Kiosk 246

Retail TouchPoints

JULY 21, 2022

Etsy has appointed its Chief Product Officer Kruti Patel Goyal as Depop CEO following the resignation of Maria Raga from the leadership role at the fashion resale marketplace. Ascending the ranks over the years, she has held roles leading global seller services, corporate development and managing the international growth team.

Advertising 291

Advertising Promotions Management Fashion 291

Inside Retail

SEPTEMBER 30, 2024

As of this year, the Australian FMCG subscription box market is valued at about $500 million annually, and is expected to grow at an annual rate of 8-10 per cent over the next few years. Dynamic subscription-management tools allow consumers to adjust their delivery schedules and product selections easily​.

Marketing 246

Marketing Beauty and Health Promotions Customer Retention 246

Inside Retail

FEBRUARY 22, 2024

The appointment of Amanda Bardwell as Woolworths Group’s next managing director and CEO, effective September 1, marks a historic moment for the parent company of Woolworths Supermarkets and Big W, which reported nearly $65 billion in sales last financial year. She took on her most recent role, as the managing director of WooliesX, in 2017.

Supermarket 264

Supermarket Promotions Management Accounting 264

Retail TouchPoints

JUNE 9, 2022

Jerutis revealed her thoughts on the unique role that influencers can play in helping brands and retailers manage the supply chain crisis, and best practices she believes they should follow. Retail TouchPoints (RTP): How can marketing and, specifically, social media help brands better manage consumer demand?

Consumer 350

Consumer Marketing Promotions Management 350

Retail TouchPoints

JULY 11, 2024

“As a pioneer in ecommerce and the home to small businesses in more than 190 markets, Ebay understands the challenges small businesses encounter in securing fast, flexible and transparent financing,” said Avritti Khandurie Mittal, VP and General Manager of Global Payments and Financial Services at Ebay in a statement.

Advertising 230

Advertising Payment Services Finance Promotions 230

Retail TouchPoints

OCTOBER 11, 2024

Despite these evolutionary changes, humans still process images 60,000 times faster than text, and nearly 90% of information transmitted to the brain is visual , according to Lilly Hsueh, VP of Customer Success Management at digital asset management solution Cloudinary.

Management 237

Management Marketing Consumer Promotions 237

Retail TouchPoints

MAY 18, 2023

Zeropark offers commerce media solutions, targeted at retail brands and agencies looking to drive incremental performance and efficient sales with sustainable, cookieless and 100% brand-safe advertising. The solutions are designed to meet consumers while they’re in a shopping mindset and at their highest moments of intent.

Advertising 249

Advertising Promotions Management Consumer 249

Inside Retail

MARCH 15, 2024

Pip Edwards – the other co-founder – will continue managing the business alongside the other board members. On Saturday, PE Nation staged the Grand Showcase at the Melbourne Fashion Festival, the only solo featured runway of the six-night program, The Sydney Morning Herald reported.

Fashion 258

Fashion Promotions Management Marketing 258

Retail TouchPoints

NOVEMBER 6, 2024

Through the strategic partnership, nearly 900 stores will use RFMN’s dynamic Digital Window Signs to promote weekly sales programs, special events, promotional ads and other ad messages, powered by Save A Lot’s retail media network.

Location 242

Location Grocer Promotions Supermarket 242

Retail TouchPoints

NOVEMBER 25, 2024

billion in total delivery expenses, adding that “there is no indication that the erroneous accounting accrual entries had any impact on the company’s cash management activities or vendor payments.” At Macy’s we promote a culture of ethical conduct,” said Tony Spring, Chairman and CEO of Macy’s, Inc. in a statement.

Accounting 259

Accounting Promotions Location Management 259

Retail TouchPoints

AUGUST 5, 2024

We’re talking to a consumer that will drive the next 10 years of our business, so at the least they would expect mobile technology [in our stores],” said Hewitt. Additionally, Jumpmind built an inventory management tool into the POS, so we can transfer product, receive product and do cycle counts — it’s all baked in now.”

Inventory Management 236

Inventory Management Point of Sale Promotions Jewelry 236

Retail TouchPoints

JANUARY 9, 2025

[Editors note: I sat down with the folks at PAN, our co-host for an exclusive event that will take place Monday, Jan. at KYMA at Hudson Yards, to discuss a few of the key trends retail will be grappling with in 2025 for this blog post. Read on to take a look at the issues we plan to watch and cover onRetail TouchPoints.

Social Commerce 249

Social Commerce Promotions Consumer Shipping 249

Inside Retail

NOVEMBER 18, 2024

For Jim Ritchie, founder and strategy partner at branding agency US+US, the price drop class action and ACCC legal action against the Australian supermarket points to something much larger. “As The unspoken pact is clear: Give consumers what they want at a fair price, and we’ll tolerate the massive profits you rake in.”

Supermarket 246

Supermarket Promotions Consumer Accounting 246

Retail TouchPoints

NOVEMBER 11, 2024

Because Caper Carts are integrated with retailers’ existing loyalty programs, customers also can access personalized promotions and rewards while shopping, including automatic discounts and digital coupons. At the end of their trip, customers check out directly from the cart. ”

Grocer 240

Grocer Wholesale Promotions Advertising 240

Retail TouchPoints

OCTOBER 13, 2023

As part of the expanded partnership with Samsung, RedMedia also is deploying the Samsung VXT Content Management System (CMS), to bring branded content and media to more than 10,000 Samsung commercial displays over the coming months.

Advertising 241

Advertising Promotions Management Marketing 241

Retail TouchPoints

APRIL 3, 2024

You can start by defining your content’s primary goals, which might include promoting specific products, informing customers about events or incentivizing activity on social media. Incorporate Promotions and Sales When planning your digital signage content, consider the frequency and timing of sales and promotions.

Promotions 259

Promotions Customer Experience Point of Sale Accessories 259

Retail TouchPoints

NOVEMBER 2, 2022

Modern product lifecycle management (PLM) tools can help fashion brands manage their material composition details down to yarn and fiber levels with information about the country of origin, supplier, compliance and test standards. Unfortunately, many products end up in a landfill at the end of their lifecycle.

Fashion 282

Fashion Consumer Promotions Management 282

Retail TouchPoints

DECEMBER 12, 2023

In addition to this timing variation, over 60% of shoppers plan to do their browsing online, yet 85% expect to buy at least one product in a store. In this kind of shopping environment, how should retailers align their promotions and markdowns for the greatest impact? And don’t forget the shopper looking for that end-of-season deal.

Markdowns 246

Markdowns Retailing Pricing Promotions Fulfillment 246

Retail TouchPoints

MAY 29, 2024

Retasmart is designed to enable retailers to unify all channels and experiences in one solution, allowing them to solve challenges related to inventory management, customer engagement, payment options, reporting and analytics, and multichannel retailing — all from a single platform.

Payment Services 235

Payment Services Inventory Management Promotions Management 235

Retail TouchPoints

JULY 23, 2024

Access Pass works at all Lids-related brands, including The Buckeye Corner by Lids , Locker Room by Lids and Lids HD. NBA players and brothers Jalen Williams (Oklahoma City Thunder) and Cody Williams (Utah Jazz) will star in a new campaign to promote the enhanced Access Pass program.

Accounting 230

Accounting Promotions Management ATS 230

Inside Retail

OCTOBER 13, 2022

More than 74 per cent of Australian shoppers are already signed up to receive SMS marketing messages from brands, while more than half (51 per cent) say they would sign up for texts so they can know immediately about promotions, offers, and updates. It also enables us to nourish our relationships with our loyalty program members.”.

Marketing 278

Marketing Promotions Consumer Management 278

Retail Focus

NOVEMBER 27, 2024

Demand rising for sustainable solutions First up, Richard Allen is sales director at Karndean Designflooring, a brand of luxury vinyl flooring that replicates the look and feel of natural materials, with some clients in the retail sector. The retailer recently opted for Karndean LooseLay flooring in its head office and Carnaby Street store.

Promotions 289

Promotions Fashion Consumer Marketing 289

Retail TouchPoints

DECEMBER 12, 2024

With Augmodo, the AI assistant lets them know which products are out of stock and in the wrong place, and which tasks are needed next, said Mark Finocchiaro, Managing Partner, CIO and Director at Chemist Warehouse in a statement.

Promotions 201

Promotions Planning Location Management 201

Retail TouchPoints

JULY 9, 2024

Live shopping veteran HSN has launched a new creator platform, HSNfluencer , to directly recruit, manage and analyze its partnerships with online creators. Powered by partnership management platform Impact.com , HSNfluencer allows the company to streamline its relationships with digital creators and influencers.

Management 222

Management Promotions Shopping Consumer 222