Inside Retail

SEPTEMBER 30, 2022

The importance of a healthy culture in organisations initially focused on managing risk and workplace health and safety. These changes mean that the people skills of managers within organisations are more important than ever. Let’s look at a couple of examples. It doesn’t stop there.

Management 130

Management Employee Engagement Promotions ATS 130

Inside Retail

JULY 3, 2024

Employee engagement is the holy grail that almost all employers are searching for in order to have a more productive workforce, deliver meaningful outcomes, create a happier workplace and, as a result, deliver a better bottom line. Take any change management framework, such as Kotter, ADKAR or Kübler-Ross.

Employee Engagement 130

Employee Engagement Accounting Management Shipping 130

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. What is retail workforce management?

Management 76

Management Payment Services Employee Engagement Store Operations 76

Inside Retail

MAY 18, 2022

This can cause confusion and make your initial engagement with the new setting challenging. I have met many people who are domestically successful and believe that the strategies they used to build relationships and negotiate business at home will work overseas. It almost never works.

Management 130

Management Target Market Marketing Employee Engagement 130

Retail TouchPoints

AUGUST 27, 2024

But while most leaders readily accept that they need to spend money on things like system configurations, vendor contracts and project managers to oversee product rollouts, they’re often hesitant to invest in the change management resources required to accelerate transformation and ensure adoption.

Management 196

Management Employee Engagement Returns Consumer 196

Inside Retail

MAY 2, 2023

Our workers expect our managers to put in more discretionary effort, in return for which they may be treated favourably when a better offer comes along. Other studies illustrate how consistently and significantly managers over-rate how much they recognise, reward and care for their staff – compared to what the staff think about that.

ATS 130

ATS Management Returns Employee Engagement 130

Inside Retail

JANUARY 12, 2023

Designed to look like cafes, the brand’s self-service kiosks enable employees to quickly purchase healthy food and drinks at any time. Since the launch of Morsl’s micro markets, our service offering has extended to coffee, pantry, breakroom procurement and employee engagement events.

ATS 130

ATS Employee Engagement Kiosk Planning 130

Retail TouchPoints

MARCH 15, 2023

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. A lot of companies are looking to do more with less via productivity tools like task management, communication tools, etc.

Employee Engagement 250

Employee Engagement Management Point of Sale Planning 250

Retail TouchPoints

SEPTEMBER 2, 2024

However you look at it, healthy people are at the center of any successful sustainability plan. This makes investing in employee wellness an easy choice. Employee wellness has many components, but a foundational element is a solid economic base. At Bragg, we address this on multiple levels.

Planning 260

Planning Employee Engagement Promotions ATS 260

365 Retail

SEPTEMBER 17, 2023

In a constantly evolving sector, retail managers are tasked with keeping pace with the latest trends and ensuring their business achieves success and stability. This entails a deep understanding of the various facets of retail operations, from inventory management to customer service.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

Mass Relators

JUNE 20, 2022

With more than 18 years of experience in strategic global sourcing, product development, manufacturing and international operations management, Li plays a significant role in DG’s nonconsumable initiative, health care and other product sourcing initiatives, the company said.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Inside Retail

MAY 3, 2024

We’ve had a look at the opportunities within the market globally. Over the last five years, if not more, a broad acceptance and normalisation of piercing [has occurred], and there are several players globally that are looking at the space,” Friis said. “If I see the window in front of us.

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Retail TouchPoints

AUGUST 4, 2021

To make a comeback, retailers must understand the value of employee retention and the role it plays in performance, output and ability to scale. Here are five workplace management strategies you can integrate into your operations to boost employee retention and increase customer loyalty. Let’s start at the beginning, shall we?

Customer Retention 261

Customer Retention Employee Engagement Customer Experience Management 261

Retail Focus

JUNE 21, 2023

Asda has also unveiled a major shake-up, which will put 300 roles at risk and reduce the pay of more than 4,000 night workers. Other businesses have gone the other way, offering more attractive wages and terms in a bid to attract new employees and retain existing ones.

Employee Engagement 147

Employee Engagement Management Finance Supermarket 147

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Put managers front and center. That is why Brown believes managers also should provide ongoing recognition and positive feedback.

Employee Engagement 267

Employee Engagement Store Operations Consumer Management 267

Theatro

APRIL 25, 2022

The associates at a leading C-Store were completely disconnected from each other and the enterprise. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Limitations on customer satisfaction, employee engagement, and task completion.

Employee Engagement 94

Employee Engagement Fulfillment Customer Experience Management 94

Retail TouchPoints

MAY 17, 2023

To maintain inclusivity, managers in multigenerational workforces should anticipate the diverse needs of all employees — from Gen Z to Baby Boomers. Additionally, technology can aid in ensuring employees are compensated fairly based on their skills and experience, reducing pay disparities based on gender, race or other factors.

Returns 297

Returns Employee Engagement Management Marketing 297

Retail TouchPoints

AUGUST 18, 2022

million employees quitting their jobs to 37.4 Retail has long struggled with employee retention, losing team members at a fast clip to higher wages, safety concerns and more flexibility. One University of Arizona study examined the morale of grocery workers in that state at the start of the pandemic.

Employee Engagement 257

Employee Engagement Management Promotions Location 257

Inside Retail

MAY 23, 2024

This retailer, once celebrated, found itself mired in controversy over issues like dishonesty and poor customer service and staff management. This serves as a stark reminder that maintaining focus on Invisible PR is crucial for staying at the forefront of the retail industry.

Employee Engagement 273

Employee Engagement Customer Experience Store Layout Marketing 273

Theatro

NOVEMBER 19, 2024

Theatro GEN iusAI enhances the frontline workforce experience with a discreet, in-ear conversational voice interface, seamlessly integrating the power of Generative AI without the need to look down at a handheld device. Theatro GEN iusAI combines two powerful components: Theatro IQ and Theatro GEN flows.

Employee Engagement 74

Employee Engagement Customer Experience Location Management 74

Retail TouchPoints

NOVEMBER 21, 2022

Leaders need to pay particular attention to managers, who play an outsized role in frontline retail: McKinsey data shows that managers are significantly more likely to leave their position (63%) than non-managers (36%). Jordan Ekers is SVP Business Development at Axonify. Training must also be an equitable experience.

Customer Experience 297

Customer Experience Employee Engagement Management Consumer 297

Retail TouchPoints

OCTOBER 2, 2024

They even influence how employees engage with customers and deliver value. Retailers are leveraging advanced media players and content management tools to make this possible. Now, at the flip of a switch or during different times of the day, content can be rotated, updated or swapped.

Kiosk 257

Kiosk Advertising Consumer Employee Engagement 257

Retail TouchPoints

APRIL 28, 2023

But in many places across the retail ecosystem, an employee’s day to day can still feel very manual and their connection back to others in the business is irregular at best. The findings show those who don’t work at desks are more likely to lack the tech and data they need to contribute to their organization.

Finance 248

Finance Employee Engagement Supermarket Management 248

Inside Retail

AUGUST 14, 2023

Price and value are at the forefront of everyone’s minds. Translation to those at the coalface can be lacking. How do you currently communicate your CX to your employees? Think about how you are connecting your customer experience to reward and recognition, learning and development and performance management.

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Inside Retail

JUNE 24, 2021

This is a concern that Roubler founder Andrew Northcott set out to resolve after experiencing the challenges of managing complex workforces first-hand. System administrators receive a notification as the award changes, and can roll out the update at the click of a button.

Employee Engagement 238

Employee Engagement Management ATS 238

Theatro

JUNE 11, 2024

Here we take a look at The Container Store efficiency and success. As Anne Lindsey-May, the General Manager, expressed, “Our reliance on walkie talkies led to broadcast communication, causing listening fatigue and poor communication, which were cumbersome and insufficient.”

Employee Engagement 88

Employee Engagement Management Promotions Customer Experience 88

Inside Retail

JANUARY 8, 2023

The company will use the funds to open 20 new sites, penetrate industries “beyond workplaces”, and hire key management positions to scale its business. Borland added that the new capital would allow the company to market its services and show how it can provide employers with a workable wellness solution for their employees.

Marketing 130

Marketing Employee Engagement Checkout Planning 130

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. Many would rather not be at work regardless of their paycheck. .

Employee Engagement 146

Employee Engagement Customer Experience Returns ATS 146

Retail TouchPoints

MAY 27, 2022

A pilot program at a European retailer tested a game focused on a specific product knowledge area strategically chosen to sell new Bosch and Siemens high-end washing machines. for associates at several large consumer electronics retailers. The 10 stores where associates received the mobile-delivered training saw a 26.2%

Employee Engagement 265

Employee Engagement Point of Sale Consumer Management 265

Retail TouchPoints

MARCH 3, 2023

Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement.

Consumer 235

Consumer Customer Experience Fulfillment Employee Engagement 235

Hyken

AUGUST 19, 2022

This week we feature an article by Cassidy McDonnell, Creative Solutions Manager at Balto Software , a company that helps agents live on the call to analyze what’s working and scale best practices in real-time. She shares how organizations can improve employee engagement and customer satisfaction.

Customer Experience 72

Customer Experience Employee Engagement Management Fulfillment 72

Inside Retail

DECEMBER 19, 2021

In essential sectors such as childcare, recent skills shortages make balancing compliance with the needs of employees increasingly difficult. In retail, the burden of productivity falls on the shoulders of managers, floor workers and staff. To avoid the productivity pitfall, managers need to be planning for resilience.

Employee Engagement 130

Employee Engagement Planning Management Accounting 130

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. But by shifting how you manage your team, these issues can be easily resolved. Here are three vital tips for companies preparing to set up a remote customer service team.

Employee Engagement 100

Employee Engagement Customer Experience Management Location 100

365 Retail

MARCH 21, 2023

Retail Technology Show , retail’s golden ticket event which brings together Europe’s most forward-thinking retailers and leading tech innovators, and Baringa , the international consulting firm, have announced their line-up of tech start-ups that will feature on the Start-Up Safari at the show.

ATS 52

ATS Employee Engagement Fashion Customer Experience 52

Hyken

OCTOBER 30, 2023

Living with customers means managing their experience from the moment they start considering a purchase to the time they return for another one. Employee engagement is crucial for maintaining a high level of service for any company or brand. You have to wake up with the right attitude in order to do the job and excel at it.”

Employee Engagement 67

Employee Engagement Shipping Returns Customer Experience 67

Hyken

MAY 27, 2022

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience.

Employee Engagement 108

Employee Engagement Customer Experience Management Location 108

Retail Gazette

JUNE 25, 2024

However, the 2024 Diversity and Inclusion in UK Retail report found that f emale representation at the board level had increased from 32.6% Two-thirds of businesses now identify at least one senior leader from the LGBTQ+ community, up from just 27% in 2021. in 2021 to 42.3% to 12% in the same period.

Employee Engagement 52

Employee Engagement Management ATS 52