Retail TouchPoints

SEPTEMBER 7, 2023

Here are three reasons why forward-thinking retailers are implementing MACH principles — and working with organizations that are doing so — to foster dynamic customer experiences that align with consumers’ changing wants and needs (and in turn, exceed revenue goals!): The customer experience is changing — and faster than ever.

Customer Experience 267

Customer Experience Consumer Management Shopping 267

Inside Retail

JULY 11, 2024

Understanding customer behaviour is pivotal to delivering exceptional customer experiences (CX) online. Identifying pain points: By closely monitoring user interactions, businesses can identify specific pain points that hinder the customer experience. Richard Taylor is the Managing Director of Digital Balance.

Customer Experience 173

Customer Experience Checkout Returns Management 173

Retail Focus

JULY 10, 2024

With flexibility and modularity as the guiding principles, Husqvarna has created a concept that caters to the needs and store space of each dealer, whilst enhancing the end-customer experience. To further improve the customer experience and provide fast service, digital and interactive displays are core features of the new design.

Customer Experience 130

Customer Experience Shopping Marketing Management 130

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Jeff Wolpov is SVP of E-commerce for Ryder E-commerce by Whiplash at Ryder System , Inc.,

Customer Experience 255

Customer Experience Returns Shipping Consumer 255

Retail TouchPoints

DECEMBER 25, 2023

in its fiscal year 2023 (ending in September) versus 2022…which may come as no surprise to you at all if you’ve been in a Costco on a Saturday lately. Helping customers leave the store with everything they need is a key way to enhance the customer experience. Costco grew revenue by 6.7% and net income by 7.7%

Customer Experience 226

Customer Experience Dead-Stock Store Layout Point of Sale 226

Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. The best-in-class checkout tools can be used at permanent shops, pop-up stores, or events and staff can take payments with the confidence of 99.9

Customer Experience 243

Customer Experience Merchant Services Checkout Payment Services 243

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 304

Customer Experience Fulfillment Customer Retention Shipping 304

Retail TouchPoints

OCTOBER 18, 2021

Customer experience and employee experience live in two different acronyms, CX and EX. A recent Forrester survey report found that companies that provide connected experiences between CX and EX report dramatic benefits around innovation, cost reduction, revenue growth, customer experience and digital transformation.

Customer Experience 274

Customer Experience Returns Management Shopping 274

Retail TouchPoints

JULY 18, 2024

Ideally, these apps also should contribute to a better in-store shopper experience. Understaffing contributes to theft and shrinkage in general, but it also creates an increasingly impersonal feeling for offline shopping ,” said Nick Kramer, Leader of Applied Solutions at SSA & Co. in an interview with Retail TouchPoints.

Customer Experience 237

Customer Experience Kiosk Shrinkage Shipping 237

Inside Retail

JUNE 22, 2022

Improving the customer experience has been an important point of focus for retailers for quite some time. Happy customers are happy spenders, who then go on to share their experiences with other potential customers – so investing in their positive impressions of a store makes good business sense.

Customer Experience 256

Customer Experience Management Planning ATS 256

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Customer Experience 241

Customer Experience Inventory Management Fulfillment Inventory Turnover 241

Retail TouchPoints

DECEMBER 15, 2021

Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and again by believing that metrics alone improve customer experiences and loyalty. Too many organizations are content with merely managing their experiences and setting better metrics as their only North Star.

Customer Experience 293

Customer Experience Accounting Advertising Promotions 293

Retail TouchPoints

AUGUST 1, 2022

While you can “try-on” clothes and make-up both virtually and at-home with similar benefits, you can’t really tell how that new loveseat will look in your reading nook when you are in a brick-and-mortar store. Experiential Effects: Give Your Customers a Gift. What does that mean?

Customer Experience 308

Customer Experience Social Commerce Advertising Shopping 308

Inside Retail

MARCH 5, 2024

In the realm of online shopping, retailers often perceive returns as an unavoidable inconvenience that presents them with logistical hurdles, financial burdens, and the threat of customer dissatisfaction. In today’s competitive retail sphere, customer satisfaction is paramount.

Customer Experience 130

Customer Experience Returns Management Location 130

Retail TouchPoints

FEBRUARY 2, 2023

Giant Eagle will upgrade its category management capabilities across its 216 supermarkets and 274 GetGo convenience stores, allowing the retailer to make more informed decisions about which products are placed where within its stores.

Management 246

Management Supply Chain Management ATS Supermarket 246

Hyken

SEPTEMBER 3, 2021

This week we feature an article by Apira Giriharan, a Marketing Manager from Blackchair with extensive knowledge of all matters related to CX solutions. She writes about how contact center agents can maximize productivity and provide a better customer experience. What is a CX management platform?

Customer Experience 125

Customer Experience Management Planning Marketing 125

Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO. Before that Carey worked for 20 years at Walmart with roles including SVP and CTO. “In

Customer Experience 267

Customer Experience Management Shopping Location 267

Inside Retail

JUNE 28, 2021

As digital-first shopping is here to stay, retailers must invest in connected experiences — and success hinges on frictionless operations. Creating cohesive customer experiences. Today’s consumers expect more than just personalised experiences. Unifying customer data. And consumers can feel it.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

DECEMBER 7, 2022

At the heart of it is ensuring that every enterprise we support can provide its customers with the best digital experience possible, wherever they are in the world. Monitoring systems and performance at a granular level is critical in today’s high-stakes business environment. Think like a customer.

Customer Experience 308

Customer Experience Payment Services Checkout ATS 308

Retail TouchPoints

NOVEMBER 22, 2024

As a result, the 74% of merchants that saw their store operations budgets increase between 2023 and 2024 had to figure out the best way to allocate this money toward a wide-ranging set of needs, from new in-store technology and inventory management solutions to employee training and engagement initiatives.

Management 177

Management Merchant Services Employee Engagement Store Operations 177

Inside Retail

MARCH 13, 2024

But beyond ads, few brands use humour across their broader customer experience. This fear of getting it wrong – or worse, being cancelled – is what’s holding back 95 per cent of brand managers and marketers. Beyond amusing campaigns, however, the overall Aldi customer experience quickly defaults to being value-driven.

Customer Experience 130

Customer Experience Supermarket Advertising Planning 130

Inside Retail

FEBRUARY 23, 2024

Excellent customer experience is the cornerstone of a successful retail business. Retail isn’t just about selling products anymore, it’s about building relationships and fostering loyalty among your customers. Managing fluctuating call volumes No other industry is subject to the ebbs and flows of customer demand than retail.

Customer Experience 130

Customer Experience Returns Management ATS 130

Retail TouchPoints

AUGUST 4, 2022

While many holiday shoppers favor online experiences to avoid waiting in endless checkout lines or battling over parking spaces, many now face competition from a new challenger: automated bad bots. For retailers, inventory hoarding by bad bots has become a critical challenge to manage during the holiday shopping season.

Customer Experience 262

Customer Experience Management Checkout Shopping 262

Hyken

OCTOBER 22, 2021

Grey Idol is the marketing director at altLine by the Southern Bank, a trusted provider of invoice factoring and accounts receivable financing. He shares six ways companies and their brands can deliver an exceptional customer experience. Here are six ways you can deliver an exceptional customer experience. .

Customer Experience 126

Customer Experience Management Finance Accounting 126

Hyken

AUGUST 13, 2021

This week we feature an article by David Tattersall, Head of Client Relations at Handpicked Accountants , an online network housing the best-performing accountants across the UK. He writes about how successful, global brands use social media to deliver outstanding customer service experiences. appeared first on Shep Hyken.

Customer Experience 125

Customer Experience Management Accounting Technical Support 125

Retail TouchPoints

OCTOBER 22, 2024

Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience (CX) strategies to match their current growth stage. While tactics differ, all businesses must consider each customer’s lifetime value (LTV) and how that will be affected as they scale.

Payment Services 243

Payment Services ATS Customer Experience Boutique 243

Retail Focus

OCTOBER 31, 2022

H&M Angel Central “ will create a welcoming, modern and meaningful shopping experience where style, creativity and culture are celebrated,” says H&M UK & IE Expansion Manager, Christopher Clare. Christopher Clare, Expansion Manager for H&M U.K. & Founded in Sweden in 1947, H&M opened its first U.K.

Customer Experience 130

Customer Experience ATS Checkout Management 130

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Industry experts gathered at Manhattan Momentum 2023 in Phoenix to discuss their approaches to these various challenges. For our customers it’s all about breadth.”

Inventory Management 251

Inventory Management Management Fulfillment Supply Chain Management 251

Retail Minded

OCTOBER 17, 2024

When prospective customers browse through a retailer’s store or site, everything they look at or interact with makes up their overall customer experience (CX). Customer experience affects whether a customer will choose to buy a product from the company, but also whether they return to the store for more.

Customer Experience 52

Customer Experience Payment Services Returns Accounting 52

CJ Retail Solutions

AUGUST 19, 2024

Here we will look at you will make you CX improve to ensure that you are ahead of the game. Here we will look at some tips on how to improve your CX. Give your employees power – This may not seem relevant to customer experience, but it really does. Personalisation – Personalisation goes a long way in customer experience.

Customer Experience 52

Customer Experience Promotions Management ATS 52

Inside Retail

AUGUST 14, 2023

Price and value are at the forefront of everyone’s minds. Existing customers tend to spend nearly a third more too. Alongside pricing strategy and value-adds, there is another, vital way for retailers to provide more for their customers. Customer experience is driven by your people’s experience.

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Inside Retail

JUNE 23, 2024

Ripcurl needed a solution for managing thousands of visual assets across its retail network. SignManager’s intelligent asset management system was the key, according to Reilly McHugh of SignManager. Ripcurl understands this dynamic well – it knows a sale can be won or lost in an instant based on the in-store experience.

Management 147

Management Visual Merchandising Location Brand Management 147

365 Retail

NOVEMBER 28, 2022

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . On the one hand, operational changes and on the other hand, changes linked to the user experience. Ghalia BOUSTANI, PhD.

Customer Experience 98

Customer Experience Management Payment Services Clienteling 98

Independent Retailer

NOVEMBER 15, 2024

In this article, we’ll talk about retail management, what it is and why it’s important. Let’s look at effective strategies and tools that will help improve business efficiency. What is Retail Management Retail Management is a set of activities that ensure the efficient operation of a retail business.

Management 94

Management Wholesale Visual Merchandising Promotions 94

Retail Focus

APRIL 24, 2023

The 11 th year of the CX Retail Exchange , 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore the biggest challenges and solutions in the industry. To secure your place at the CX Retail Exchange 2023, request an invitation or visit our site.

Customer Experience 162

Customer Experience Social Commerce Checkout Returns 162

Retail TouchPoints

FEBRUARY 24, 2023

Coles Group , which operates a chain of more than 800 supermarkets across Australia, will deploy the Bringg delivery management platform in a bid to make its home delivery operations more efficient. The solution will make it easier for Coles to allocate deliveries to its network of carriers and track deliveries in real time. “We

Supermarket 235

Supermarket Management Grocer Fulfillment 235

Retail Times

JULY 2, 2024

Justin Thomas, VP of sales, North Europe at Akeneo, argues that retailers need a more product data consistent approach to their channels to market to ensure the best possible experience for their customers We’ve all been discussing “omnichannel” strategies for years, and it seems the complexity of managing these channels only increases.

Customer Experience 98

Customer Experience Management Marketing ATS 98