Retail TouchPoints

MAY 17, 2024

As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. returns reached a staggering $743 billion in 2023, representing over 14.5% As a result of this burgeoning problem, retailers have started to incorporate return fees.

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Retail TouchPoints

JUNE 12, 2023

The selections will include items from multiple apparel types across the men’s, women’s and kids categories, and marks the return of Nike to wholesale after it began slashing third-party offerings in late 2021. The return of Nike in Q4 2023 could help improve revenue for Designer Brands, which saw a sales decline of 10.7%

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Retail TouchPoints

APRIL 13, 2022

Authenticated Resale builds on the retailer’s Size Exchange Program, through which customers are allowed a single return on an item from the brand’s core tailoring collection up to one year from the original purchase date. The returned pieces are then processed through Authenticated Resale. Cuyana Enters Circular Fashion.

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Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

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Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

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Retail TouchPoints

MARCH 28, 2023

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

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Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. They are instituting disinfection processes and quarantine periods that keep those items from returning to stock for a varying number of days.

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Retail TouchPoints

AUGUST 1, 2022

7 For All Mankind is helping customers in Brazil find their perfect fit through the adoption of AI sizing technology that the denim brand hopes will boost sales and drive down return rates, while promoting less waste in the apparel industry. The brand has implemented the MySizeID solution from MySize Inc.,

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Inside Retail

OCTOBER 30, 2023

With the launch of SA1NT Layers, Former 2XU owner Aidan Clarke has gone back to his roots, with a renewed focus on performance and recovery sportswear apparel. Unfortunately, many garments claim compression but don’t have anywhere near the power and support to actually elevate blood return. We sought to armour the risk takers.

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Retail TouchPoints

MARCH 15, 2021

Lord & Taylor will return from bankruptcy as a digital-first retailer in April under its new owner Saadia Group, according to multiple sources. It was acquired by online apparel rental startup Le Tote from then owner Hudson’s Bay Co. Known as the oldest department store in the U.S.,

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Retail TouchPoints

JUNE 28, 2022

retail segment; the National Retail Federation (NRF) found the value of merchandise returned by consumers last year topped nearly $750 trillion. There is clearly a mounting and significant return waste problem. So why aren’t merchants processing these returns in efforts to recoup these massive losses? Take the U.S.

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Retail TouchPoints

AUGUST 16, 2021

Many ecommerce retailers, particularly in the apparel space, have resigned themselves to return rates of 20%, 30% or more as a death-and-taxes-style inevitability. Better data, and lower return rates, also are critical to sustainability efforts.

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Retail TouchPoints

AUGUST 3, 2023

After a four -year hiatus, the Victoria’s Secret fashion show will make its return on Sept. Earlier this year , executives hinted at a return. Victoria’s Secret debuted its Amazon storefront in April 2022 , marking the first time the company sold its lingerie and apparel beyond its own stores.

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Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Customers want to see clothing on hangers, pick them up, feel the fabric, try them on, and may even return the items to other shelves or locations in the store.”

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Retail TouchPoints

DECEMBER 20, 2021

Maternity retailer A Pea in the Pod has returned to brick-and-mortar with stores in Chicago and New York City. The two shops will carry an assortment of maternity and nursing apparel from leggings to bras, with associates on hand to provide complimentary bra fittings, style advice and other assistance.

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Retail TouchPoints

DECEMBER 12, 2022

Selling swimsuits online was proving challenging for TA3 Swim due to customers often incorrectly choosing their own sizes — a problem for all apparel and footwear retailers, but particularly for the body-hugging styles sold by TA3 Swim. This helps with conversions but does nothing for return rate.”.

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Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. This is especially true with women’s apparel, for example. “We’ve

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Retail TouchPoints

OCTOBER 31, 2023

Those who said work-from-home was here to stay might be surprised to learn that we are witnessing a shift back to the office, with many organizations small and large instituting mandates for at least a partial return to office for the majority of their employees. in the first quarter to a mere 1.6%

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Inside Retail

JUNE 16, 2021

Homewares retailer Sheridan Australia is taking part in a novel trial in which its shredded cotton products are returned to the soil to test whether it can improve cotton soil health and act as a scalable solution to textile waste. The latest Australian estimate shows approximately 85 per cent of apparel is sent to landfill at end of life.

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Retail TouchPoints

AUGUST 19, 2021

Amazon already has leapfrogged Walmart to become the largest apparel retailer in the U.S. David Malka, Chief Sales Officer of logistics company goTRG , said that the format also could help the ecommerce behemoth mitigate one of the largest downsides of selling digitally — higher returns. based on its online sales. .

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Inside Retail

MARCH 26, 2023

While I am disappointed the group has not returned to growth under my leadership, I am proud of the progress we have made towards achieving our strategic objectives,” said Ilczynski. “I I believe the group is positioned for success, with highly-capable executive teams across both marketplaces and a clear focus.”

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Retail TouchPoints

FEBRUARY 23, 2024

Customers will receive a $5 credit per piece of swimwear, from any brand, that they return, which can then be applied to a J.Crew swimwear purchase, for up to $20 per full-price swim piece. The apparel industry is one of the major sources of waste, producing 92 million tons of textile waste annually, according to Earth.org.

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Retail TouchPoints

JANUARY 8, 2024

One of the first criticisms leveled at online apparel sellers was customers’ inability to try products on prior to purchase — and despite many advances in technology, that fact remains a major ecommerce challenge. However, Amazon is using AI to try to close the appearance vs. reality gap in multiple ways.

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Retail TouchPoints

JANUARY 4, 2022

It’s an important secondary market for returned goods, helping retailers reduce waste and recover cost, especially as returns increase in step with ecommerce growth. Here’s how brands can marry sustainability with returns optimization to get better ROI out of what they’ve already invested in — chiefly, their products.

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Retail TouchPoints

NOVEMBER 18, 2024

But on the heels of the biggest shopping season of the year comes a barrage of returned merchandise that will end up sitting idle in warehouses and cut significantly into the bottom line (without a proper resale strategy in place, that is). Ensure Brand Control Channel control is important, especially for sensitive brands.

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Retail TouchPoints

SEPTEMBER 11, 2024

Nearly 15% of all retail sales were returned in 2023 — and 75% of consumers cited fit as the main reason why. As a result, brands and retailers of all sizes are implementing new tools, both in stores and online, to not only reduce returns but also to help customers find their ideal apparel and footwear sizes faster and easier.

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Retail TouchPoints

AUGUST 13, 2020

Every business has to manage excess capacity and/or inventory: restaurants have excess food and empty tables; hotels and homeowners have vacant rooms; retailers have overstock and returns. In March, apparel sales dropped by more than 50%, and now those retailers are sitting on two seasons’ worth of clothing.

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Retail TouchPoints

OCTOBER 11, 2022

increase last year, much of which was due to more shoppers returning to stores. Apparel also will be an important category, bringing in $40.7 Adobe expects apparel to be one of the categories most heavily impacted by the return to physical stores, as shoppers feel more comfortable returning to in-person shopping.

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Retail TouchPoints

AUGUST 26, 2024

Hollister has unveiled a 67 -piece apparel collection featuring graphics from more than 30 colleges and universities, aiming to fill what it sees as a market white space with trendy items showing school spirit that also fit into young consumers’ aesthetic. The crewneck sweatshirts, hoodies and T-shirts range in price from $29.99

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Inside Retail

JUNE 7, 2021

Items are returned to Amazon for many reasons – sometimes a product is just not what a customer is looking for, or perhaps there’s a cosmetic defect or the packaging is damaged,” said Amazon Australia country manager Matt Furlong. The post Amazon launches resale platform in Australia appeared first on Inside Retail.

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Inside Retail

NOVEMBER 12, 2024

In one example, Canadian apparel retailer ALDO Group has created a demand-forecasting machine learning model called Delphine. Using AI for returns optimisation Another growing supply-chain issue for retailers is returns. Businesses are getting increased returns every year. per cent vs 10 per cent).

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Retail TouchPoints

SEPTEMBER 21, 2023

This tool sits alongside virtual try-on technology for apparel products; and The ability to save receipts in the app , making them easily accessible for reference or in the case of returns. Customers also can start the return process on their phone and then drop off the item with Curbside Return Service.

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Retail TouchPoints

MAY 18, 2022

This summer, we look forward to offering more convenience and connection to our Hamptons customers who will be able to access Nordstrom core services like next-day order pickup, returns and alterations in their summer neighborhood.”. in a statement.

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Inside Retail

SEPTEMBER 17, 2024

Logistics and returns management company Shiperoo has tapped Catch co-founders Gabby and Hezi Leibovich to lead its new direct-to-consumer platform that focuses on selling returned items at discounted prices. Store categories include apparel, electronics, footwear, homeware, and beauty.

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Retail Focus

AUGUST 7, 2024

Grosvenor has announced that British fashion retailer, AllSaints , has returned to Liverpool ONE, launching a pop-up on Peter’s Lane. The return of the leading fashion brand underlines Liverpool ONE’s commitment to responding to consumer demand, and curating an ever-evolving and relevant line-up of retailers.

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Inside Retail

OCTOBER 20, 2023

The company is understood to be looking to capitalise on the increased interest in the beach apparel category. Deloitte is expected to prepare a flyer highlighting Tigerlily’s position in the apparel space within the coming weeks. It also lifted in-store average order value by 20 per cent over FY23 and has returned to profitability.

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Retail TouchPoints

JULY 16, 2020

Shoppers have slowly begun to accept brick-and-mortar’s return: 22% have increased their willingness to set foot into a grocery store or pharmacy since March, according to data from Resonate. Not all apparel retailers will be affected equally, however. In fact, 50%.

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