Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers without access to a printer at home can choose the “Drop off at FedEx” return method.

Returns 263

Returns Drop-Shipping ATS Shipping 263

Retail TouchPoints

AUGUST 5, 2024

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course).

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

MARCH 26, 2024

“Academy Sports + Outdoors is excited to provide our customers with new convenient stores that carry a localized assortment that meets the needs of active families in these communities,” said Eric Friederich, SVP of Retail Operations at Academy Sports in a statement.

Outdoor 264

Outdoor Planning Apparel Store Operations 264

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 239

Fulfillment Payment Services Beauty and Health Checkout 239

Retail TouchPoints

MAY 2, 2023

The Container Store has debuted its Closet Clean Out resale program for apparel and accessories, powered by the ThredUp Resale-as-a-Service solution. Additionally, footwear and apparel retailer Sam Edelman has launched its ReLove resale initiative with support from the Archive platform.

Payment Services 278

Payment Services Apparel Shipping Accessories 278

Retail TouchPoints

JANUARY 4, 2024

Consumers responded to steep discounts in key ecommerce categories, including electronics, where discounts peaked at 31% off listed prices (versus 25% in 2022); toys ( 28% versus 34% last year); and apparel ( 24% versus 19% ). November’s sales total of $123.5 billion topped December’s $98.6 22 and 23, when it drove 36.8%

Payment Services 264

Payment Services Apparel Consumer Shopping 264

Retail TouchPoints

FEBRUARY 23, 2021

Comparable sales at owned stores in the quarter were down 17% , beating expectations but showcasing the continued dampening effect of COVID-19. Early actions guided by Polaris helped us broaden fashion categories including home, beauty and casual apparel, and improve the digital experience. Net income for the 13 weeks ended Jan.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

JULY 8, 2020

Iconic apparel retailer Brooks Brothers has joined the ranks of retailers whose struggling businesses were tipped into Chapter 11 bankruptcy by the pandemic. Brooks Brothers had been valued at $300 million to $350 million by potential investors before the pandemic, according to the New York Times. at factories in Long Island City, N.Y.;

Clienteling 191

Clienteling Fulfillment Apparel Location 191

Retail TouchPoints

FEBRUARY 25, 2022

That includes a large percentage of Nordstrom’s merchandise, such as apparel, accessories, home and gift products, baby gear, shoes and some cosmetics. Products that do not yet require RFID are mostly cosmetics, along with some household products and jewelry.

Drop-Shipping 304

Drop-Shipping Jewelry Shipping Inventory Management 304

Retail TouchPoints

MAY 29, 2020

Q1 2020 financial results for Costco , Nordstrom and Abercrombie & Fitch encapsulate how three retail verticals — club, department and specialty apparel — are weathering the COVID-19 pandemic. The initial stock-up period at the beginning of the pandemic tapered off in April as customers sheltered in place. Costco posted a 7.3%

Department Stores 191

Department Stores Operating Expenses Store Operations Apparel 191

Retail TouchPoints

MAY 21, 2021

economy has never been shut down like this in my lifetime,” said Hilding Anderson, Head of Strategy, Retail, North America at Publicis Sapient in an interview with Retail TouchPoints. too — I was surprised at how strong it came back. Nordstrom and Other Apparel Retailers Will be at the Mercy of Global Supply Chains.

Apparel 293

Apparel Returns Department Stores Fulfillment 293

Retail TouchPoints

DECEMBER 31, 2021

For a very long period, the last 20 to 30 years , real wages in retail were flat,” said Dr. Michael Mandel, Chief Economic Strategist at the Progressive Policy Institute in an interview with Retail TouchPoints. That will go to the expertise and additional capabilities that these employees will need to have, or learn, and become skilled at. ”.

Home Furnishings 312

Home Furnishings Shipping Fulfillment Consumer 312

Retail TouchPoints

AUGUST 24, 2023

Shein and Forever 21 are joining forces in a deal that will allow Forever 21 to sell its youth-focused apparel to Shein’s 150 million online users. has accused China of committing genocide and using forced labor in its repression of Muslim Uyghurs.

Fast Fashion 246

Fast Fashion Fashion Apparel Returns 246

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Planning 317

Planning Wholesale Customer Experience Store Operations 317

Retail TouchPoints

JANUARY 12, 2022

The off-price chain plans to open approximately 50 net new stores this year, and ramp up the pace of expansion to about 80 stores per year thereafter. The retailer unveiled its plans at a recent investor meeting and said it will target “under-penetrated geographies” for the new locations, in particular rural and small-town markets.

Planning 182

Planning Checkout Finance Returns 182

Retail TouchPoints

NOVEMBER 20, 2023

Matt Kawadler: I’ve been involved in building DTC brands for about 10 years, and what they’re missing is that whole channel of offline revenue, which ends up being 35% of apparel purchases. We’re also expanding into women’s apparel [after adding activewear and men’s bottoms in 2022], so we’re thinking about that for growth.

Apparel 240

Apparel Marketing Returns Advertising 240

Retail TouchPoints

JULY 17, 2020

Deloitte looked at seven trends in its The future is coming … but still one day at a time report, both in terms of where the industry stood at the start of 2020 and what it looks like midway through a turbulent year. This was really amplified by COVID-19. COVID-19 Creates The Foundation For Private Label Renaissance.

Retail Trends 147

Retail Trends Apparel Fulfillment Merchant Services 147

Retail TouchPoints

NOVEMBER 4, 2021

Inflation is driving up shopping prices as we head into the holiday season, a time when many people already feel pressured to go all out on gifts for family and friends,” said Colleen McCreary, consumer financial advocate and Chief People Officer at Credit Karma in an interview with Retail TouchPoints.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Program members will be able to earn Target Circle Rewards and save with personalized deals.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

SEPTEMBER 21, 2020

J.Crew Group is closing its J.Crew and Madewell stores, corporate offices, and distribution and customer service centers on Election Day to give employees the opportunity to vote. 3, Best Buy is shortening operating hours across the company — stores, corporate offices, field offices and in-home installation services — and all U.S.

Sporting Goods 264

Sporting Goods Department Stores Apparel Fulfillment 264

Retail TouchPoints

AUGUST 16, 2021

As ecommerce matures into adulthood, consumers are taking for granted the ability to return and exchange items at will. Whether it takes the form of prepaid return labels, easy return drop-off locations or returns packaging, the consumer expects to be able to send back inventory — for whatever reason or no reason at all.

Returns 336

Returns Drop-Shipping Consumer Management 336

Retail TouchPoints

JULY 16, 2020

“I think that that people are sort of leaning into the fact that we’re not going to get things to be the way that we want them as soon as we’d like,” said Ericka Podesta McCoy, CMO at Resonate in an interview with Retail TouchPoints. Contactless Is Important, But Don’t Let It End At Curbside Pickup.

Returns 306

Returns Apparel Store Layout Specialty Retailers 306

Retail TouchPoints

SEPTEMBER 3, 2020

Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. Mantis looked at returns as a percentage of sales over the prior 60 days because “returns normally happen within a two-month window from purchase ,” he said.

Returns 334

Returns Merchant Services Department Stores Shipping 334

Mass Relators

JANUARY 18, 2024

As chief operating officer, Fiddelke will oversee the retailer’s nearly 2,000 stores, its global supply chain network, fulfillment services including same-day delivery with Shipt, network capacity planning, enterprise operations, the teams responsible for building and remodeling Target stores and other facilities, and flight services.

Finance 52

Finance Accessories Apparel Fulfillment 52

Retail TouchPoints

DECEMBER 21, 2020

The retailer also has added nearly 8,000 new Drive Up pickup spaces at its stores and assigned more associates to same-day services, and is waiving membership requirements for using these services.

Sporting Goods 207

Sporting Goods Apparel Shopping ATS 207

Retail TouchPoints

NOVEMBER 14, 2023

Sometimes this is due to deliberate greenwashing, but more often it’s a problem of planning and execution, according to Christian Davies, Principal at Bergmeyer+ , the new sustainability-focused division of retail design firm Bergmeyer , operating in partnership with SMS Collaborative. “In

Planning 278

Planning Shipping Visual Merchandising Apparel 278

Retail TouchPoints

AUGUST 23, 2023

Canada Goose’s Toronto store gives shoppers an idea of what it might be like to visit Antarctica by inviting shoppers to travel through a virtual snowstorm, a cold room that reaches -12°C (about 10°F), and a virtual mountain pass via an interactive floor that simulates ice cracking underfoot.

Drop-Shipping 243

Drop-Shipping Visual Merchandising Consumer Apparel 243

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

In an industry where traditional store-based retailing is still predominant, manufacturers are coping with the changing dynamics of consumer behaviors, business models; and automation. New Look Stores. The store experience is a big part of REI’s success. Emphasizing micro-fulfillment & smart delivery.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Retail TouchPoints

JULY 22, 2020

“The allegations that I drew too close to the above woman are true; however, our relationship began and concluded 13 years ago, it had nothing to do with my role at Tapestry, and I did not use power, wealth, or position to further that relationship.”.

Apparel 232

Apparel Store Operations ATS Fulfillment 232

Retail TouchPoints

AUGUST 27, 2020

People will go out for something like a bespoke apparel fitting, but overall, retail environments will need to have a lot more engagement and sparkle and meet a lot of needs, driving education, understanding and a social experience to maintain as much relevance as they have going forward.

Consumer 292

Consumer Shopping Supermarket Apparel 292

365 Retail

APRIL 4, 2024

Pricer, the leading in-store automation and communication solutions, will showcase new connected stores solutions at the Retail Technology Show , taking place at London’s Olympia on 24 & 25 April, 2024.

Outdoor 52

Outdoor ATS Visual Merchandising Fashion 52

Retail TouchPoints

SEPTEMBER 24, 2024

Online retail of nondurable product categories (like grocery and beauty) is poised for significant expansion in the coming years,” said Jitender Miglani, Principal Analyst at Forrester and lead author of the report in an interview with Retail TouchPoints. omnichannel retailers’ online sales.

Consumer 270

Consumer Apparel Accounting Marketing 270

Retail TouchPoints

NOVEMBER 3, 2020

Retailers, particularly those in the apparel, footwear and soft goods verticals, have an opportunity to turn the lemons from COVID-19 into lemonade, according to Keith Jelinek and Richard Maicki, Managing Directors in the Performance Improvement Practice of Berkeley Research Group (BRG). Keith Jelinek.

Drop-Shipping 200

Drop-Shipping Merchant Services Fulfillment Shipping 200

Retail TouchPoints

DECEMBER 21, 2023

Accessibility Moved into the Mainstream The fight for inclusion by people with disabilities saw some key victories in 2023, as retailers and brands began to recognize the buying power of this sector: Market Reports World has forecast an annual CAGR of 5.74% for adaptive apparel from now through 2030. Alicia Esposito 7.

Sporting Goods 306

Sporting Goods Advertising Consumer Apparel 306

Retail TouchPoints

MARCH 28, 2023

Making the word “impossible” part of your business name might sound like a company is pridefully flinging a challenge at the world. John Mocadlo From a single-store debut in December 2020, the retailer now operates 17 brick-and-mortar locations along with an ecommerce site and mobile app. Another way is in-store purchasing.

Customer Experience 276

Customer Experience Fulfillment Fashion Wholesale 276

Retail TouchPoints

MARCH 30, 2023

The webinar series, now available on demand, included case studies from retailers Sweaty Betty and SiteOne that highlighted composable commerce’s flexibility and positive impact on site performance, as well as information on how ChatGPT offers personalization capabilities at scale that had previously not been possible.

Point of Sale 298

Point of Sale Checkout Consumer Promotions 298

Retail TouchPoints

APRIL 15, 2024

The apparel retailer is expanding its brick-and-mortar footprint with plans to open at least 14 new stores in 2024, bringing its store count to nearly 100. We want to make sure that all costing remains up to date in NetSuite to be ready for wholesale operations.” trade show, PROJECT Las Vegas , in February.

Wholesale 130

Wholesale Shipping Boutique Finance 130