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Walmart Offers Free At-Home Pickups for Online Product Returns

Retail TouchPoints

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 263
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Nordstrom Issues Supplier Mandate for RFID Tagging

Retail TouchPoints

RFID-ticketed products are not yet required for drop-ship suppliers. That includes a large percentage of Nordstrom’s merchandise, such as apparel, accessories, home and gift products, baby gear, shoes and some cosmetics.

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Retail’s Future is Phygital

Retail TouchPoints

Canada Goose’s Toronto store gives shoppers an idea of what it might be like to visit Antarctica by inviting shoppers to travel through a virtual snowstorm, a cold room that reaches -12°C (about 10°F), and a virtual mountain pass via an interactive floor that simulates ice cracking underfoot.

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Consumers Turn to BNPL, BOPIS to Cope with Rising Prices and Supply Chain Uncertainty

Retail TouchPoints

“Inflation is driving up shopping prices as we head into the holiday season, a time when many people already feel pressured to go all out on gifts for family and friends,” said Colleen McCreary, consumer financial advocate and Chief People Officer at Credit Karma in an interview with Retail TouchPoints.

Consumer 264
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Returns: The Hidden Opportunity for Retail

Retail TouchPoints

This was rendered possible as retailers and brands offered low-cost shipping, unlimited holding periods and easy returns. As ecommerce matures into adulthood, consumers are taking for granted the ability to return and exchange items at will. Retailers like Zappos paved the way for bracketing to become an acceptable ordering method.

Returns 336
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Retail Consumer Behavior Patterns and Shifting Dynamics: The Future of Retail & Retail Trends

RETAIL MANAGEMENT SOFTWARE

In an industry where traditional store-based retailing is still predominant, manufacturers are coping with the changing dynamics of consumer behaviors, business models; and automation. The store experience is a big part of REI’s success. In 2022 consumers expect to see the option at checkout rather than find delight in it.

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Creeping back to retail, July Week 1 retail performance trends

Retail Next

We continue to see that CVR & Shopper Yield are impacted by factors such as only shoppers who are motivated to buy visiting stores, and the increase in services such as ship from store, buy online pickup in store (BOPIS), curbside pickup, etc. Susan Davidson is a Retail Consultant at RetailNext.

ATV 52