Retail TouchPoints

JUNE 9, 2023

The retailer opened its first store, named Bed ‘n Bath, in Springfield, N.J. When that happens, a retailer becomes the consumer’s choice, or at least one of the top choices. Another weakness from the get-go, but one that was never very visible, is that at BB&B, you weren’t dealing with a truly branded environment.

ATS 277

ATS Advertising Promotions Consumer 277

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 262

Returns Drop-Shipping ATS Shipping 262

Retail TouchPoints

MAY 2, 2023

The Container Store has debuted its Closet Clean Out resale program for apparel and accessories, powered by the ThredUp Resale-as-a-Service solution. Additionally, footwear and apparel retailer Sam Edelman has launched its ReLove resale initiative with support from the Archive platform.

Payment Services 278

Payment Services Apparel Shipping Accessories 278

Retail TouchPoints

APRIL 23, 2024

We wanted to create a symbol that would increase consideration for Levi’s stores,” said Danny Rosenberg, Director of U.S. Retail Marketing at Levi’s in a statement. “So The Giant Jeans are on display at: Levi’s Brickell City Center in Miami; Levi’s 5 th and Broadway in Nashville, Tenn.;

Apparel 237

Apparel Retail Marketing Consumer Visual Merchandising 237

Retail TouchPoints

MAY 13, 2024

Seeking a middle ground on support for LGBTQ+ causes as Pride Month approaches, Target will offer Pride-themed adult apparel and home goods in “select stores, based on historical performance,” with the full collection available online. That includes visible displays of allyship.

Apparel 262

Apparel Planning Store Operations Customer Experience 262

Retail TouchPoints

JANUARY 12, 2024

With the Just Walk Out technology, staff members can use their employee badges to pay for items by scanning it at the entrance to the hospital’s food and beverage concessions. Non-staff members can use credit cards, mobile wallets, QR codes or the Amazon One palm payment system to enter and shop at the checkout-free stores.

Payment Services 264

Payment Services Accounting Checkout Apparel 264

Inside Retail

NOVEMBER 16, 2023

Puma appoints Daniel Pustina to head its Oceania business By Celene Ignacio Sports apparel retailer Puma has appointed Daniel Pustina as the GM of its Oceania business, effective January 2 next year. Pustina will succeed Daniel Gutstein, who is stepping down from his position at the end of December.

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Department Stores Net Profit Wholesale Fashion 130

Retail TouchPoints

NOVEMBER 20, 2023

Matt Kawadler: I’ve been involved in building DTC brands for about 10 years, and what they’re missing is that whole channel of offline revenue, which ends up being 35% of apparel purchases. We need to service those customers where they are, so moving into brick-and-mortar makes a lot of sense. What are market rates for rents?

Apparel 236

Apparel Marketing Returns Advertising 236

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Planning 312

Planning Wholesale Customer Experience Store Operations 312

Retail TouchPoints

AUGUST 8, 2023

The store itself also features a number of vehicles as well as a wide range of lifestyle products and merchandise, including a unique collection of Porsche Design apparel, luggage, eyewear and accessories.

Boutique 245

Boutique Accessories Apparel Fashion 245

Retail TouchPoints

SEPTEMBER 3, 2020

Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty.

Returns 334

Returns Merchant Services Department Stores Shipping 334

Retail TouchPoints

MAY 21, 2021

economy has never been shut down like this in my lifetime,” said Hilding Anderson, Head of Strategy, Retail, North America at Publicis Sapient in an interview with Retail TouchPoints. too — I was surprised at how strong it came back. Nordstrom and Other Apparel Retailers Will be at the Mercy of Global Supply Chains.

Apparel 269

Apparel Returns Department Stores Fulfillment 269

Retail TouchPoints

NOVEMBER 3, 2023

It’s a common marketer’s dilemma: how do you expand your brand’s appeal beyond its core customers? Ironically, one of the things that made this such a tall order was that the retailer’s original customer group really, really loves the brand. Rather than creating one ad for many, now we create many ads for all.”

Advertising 278

Advertising Apparel Marketing Promotions 278

Inside Retail

NOVEMBER 27, 2023

From AI-powered inventory systems to smart carts that personalise in-store shopping, the technological innovations are not only reshaping how retailers operate but also how they interact and engage with their customers. Amazon has been at the forefront of personalised shopping experiences.

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Consumer Checkout Inventory Management Shopping 147

Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta. It’s at the heart of every decision we make.”

Accessories 290

Accessories Apparel Fashion Returns 290

Retail TouchPoints

FEBRUARY 7, 2024

In fact, 88% of consumers look at a company’s sustainability practices and products before purchasing, and retailers incorporating sustainable hangers capitalize on this trend. Joseph Schlossberg is a VP of Global Sales at Sourcing Solutions International.

Consumer 264

Consumer Apparel Visual Merchandising Store Operations 264

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Fulfillment Payment Services Beauty and Health Checkout 228

Retail TouchPoints

JULY 25, 2022

Victoria’s Secret Chile , operated by Grupo Axo , recently implemented a click-and-collect program that appears to have solved this incremental sales paradox. Even more important for the retailer’s bottom line, these customers spend, on average, an additional 20% when they pick up their ecommerce orders.

Fulfillment 240

Fulfillment Shipping Promotions Store Operations 240

Retail TouchPoints

OCTOBER 29, 2020

Walmart will test combining store/fulfillment center locations at four existing stores, using them as test beds for new technology, digital tools and physical enhancements. The stores will focus on implementing new tools that can help speed up both customer service and order fulfillment. in a statement.

Fulfillment 222

Fulfillment Shopping Checkout Apparel 222

Retail TouchPoints

DECEMBER 25, 2023

Multinational athletic apparel retailer Lululemon recently announced its net revenue increased 20% (on a constant dollar basis) to $2.2 Comparable store sales increased 9%, and the company’s gross margin increased to 58.8%. Helping customers leave the store with everything they need is a key way to enhance the customer experience.

Customer Experience 278

Customer Experience Dead-Stock Store Layout Point of Sale 278

Retail TouchPoints

AUGUST 13, 2020

In a deal that will keep at least 125 Brooks Brothers stores open, a venture capital firm backed by Authentic Brands Group and mall operator Simon Property Group has agreed to purchase the bankrupt retailer for $325 million. No information was available on the locations of the 125 “saved” stores.

Apparel 264

Apparel Location Consumer Store Operations 264

Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Program members will be able to earn Target Circle Rewards and save with personalized deals.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

AUGUST 23, 2023

Canada Goose’s Toronto store gives shoppers an idea of what it might be like to visit Antarctica by inviting shoppers to travel through a virtual snowstorm, a cold room that reaches -12°C (about 10°F), and a virtual mountain pass via an interactive floor that simulates ice cracking underfoot.

Drop-Shipping 241

Drop-Shipping Visual Merchandising Consumer Apparel 241

Retail TouchPoints

AUGUST 7, 2020

Below are takeaways from China and South Korea’s recovery from the COVID-19 pandemic: Global Traffic Insights: Looking At China And South Korea. Specifically, shopper traffic disruption began on January 31, with traffic dropping below -10% for the first time, then slowing around mid-April at around -40%. such as China and South Korea.

Store Operations 264

Store Operations Consumer Finance Apparel 264

Retail TouchPoints

JULY 16, 2020

“I think that that people are sort of leaning into the fact that we’re not going to get things to be the way that we want them as soon as we’d like,” said Ericka Podesta McCoy, CMO at Resonate in an interview with Retail TouchPoints. Contactless Is Important, But Don’t Let It End At Curbside Pickup.

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Returns Apparel Store Layout Specialty Retailers 296

Retail TouchPoints

DECEMBER 7, 2020

At a time when many brands are reassessing their brick-and-mortar footprints and closing locations, it’s evident that Men’s Wearhouse is prioritizing in-store innovation. has seen great success after unveiling a “next-gen” store concept this past September in Shenandoah, Texas. Its parent company Tailored Brands, Inc. ,

Customer Experience 299

Customer Experience Location Consumer Apparel 299

Retail TouchPoints

AUGUST 14, 2020

While SPARC committed to keeping a minimum of 125 Brooks Brothers stores open as part of its purchase, the company did not disclose how many of the approximately 175 Lucky Brand locations it will continue to operate. The company “will negotiate with landlords to keep ‘key stores’ open in North America,” according to CNBC.

Payment Services 264

Payment Services Wholesale Apparel Returns 264

Retail TouchPoints

NOVEMBER 17, 2022

As the state of retail technology advances, companies are learning how to leverage artificial intelligence (AI) and machine learning (ML) tools to provide more bespoke shopping experiences online. In any omnichannel approach to sales, it is essential to look at how to replicate the best parts of an in-store experience online.

Customer Experience 298

Customer Experience Shopping Apparel Store Operations 298

Retail TouchPoints

JULY 8, 2020

Iconic apparel retailer Brooks Brothers has joined the ranks of retailers whose struggling businesses were tipped into Chapter 11 bankruptcy by the pandemic. Brooks Brothers had been valued at $300 million to $350 million by potential investors before the pandemic, according to the New York Times. at factories in Long Island City, N.Y.;

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Clienteling Fulfillment Apparel Location 179

Retail TouchPoints

DECEMBER 31, 2021

For a very long period, the last 20 to 30 years , real wages in retail were flat,” said Dr. Michael Mandel, Chief Economic Strategist at the Progressive Policy Institute in an interview with Retail TouchPoints. FaceTime and texting are becoming the way that retail employees will provide customer service to customers,” she noted.

Home Furnishings 312

Home Furnishings Shipping Fulfillment Consumer 312

Retail TouchPoints

SEPTEMBER 21, 2020

By October 2, DSW shops will open at six Hy-Vee locations in Minneapolis, with additional DSW shop-in-shops slated to open in 2021. The DSW shop-in-shops will span 1,200 square feet and stock approximately 200 footwear styles that customers can try on, with 100. more options available from the digital showroom wall. “By Hy-Vee, Inc.

Supermarket 195

Supermarket Shopping Accessories Apparel 195

Retail TouchPoints

DECEMBER 21, 2020

The retailer also has added nearly 8,000 new Drive Up pickup spaces at its stores and assigned more associates to same-day services, and is waiving membership requirements for using these services.

Sporting Goods 179

Sporting Goods Apparel Shopping ATS 179

Retail TouchPoints

AUGUST 16, 2021

As ecommerce matures into adulthood, consumers are taking for granted the ability to return and exchange items at will. Whether it takes the form of prepaid return labels, easy return drop-off locations or returns packaging, the consumer expects to be able to send back inventory — for whatever reason or no reason at all.

Returns 336

Returns Drop-Shipping Consumer Apparel 336

Retail TouchPoints

JULY 6, 2020

The IP deal is valued at $90 million and includes the option to purchase inventory related to the e-Commerce and wholesale businesses at an additional cost. If that situation were to occur, a newly formed company called ABG-Lucky LLC would acquire the Lucky Brand intellectual property (IP) and “certain other assets.”

Finance 207

Finance Wholesale Apparel Planning 207

Retail TouchPoints

JANUARY 5, 2022

“While experiential retail is a very valid term, it’s also been very abused in the industry just like the word ‘omnichannel,’” said Cate Trotter, Head of Trends at Insider Trends , a retail futures consultancy. At its core, Trotter defines experiential retail as non-mission-based shopping. So what is experiential retail, really?

Consumer 290

Consumer Shopping Apparel Marketing 290

Retail TouchPoints

JULY 17, 2020

Deloitte looked at seven trends in its The future is coming … but still one day at a time report, both in terms of where the industry stood at the start of 2020 and what it looks like midway through a turbulent year. This was really amplified by COVID-19. In comparison, one hot market that may cool off is resale.

Retail Trends 136

Retail Trends Apparel Fulfillment Merchant Services 136

Retail TouchPoints

SEPTEMBER 21, 2020

J.Crew Group is closing its J.Crew and Madewell stores, corporate offices, and distribution and customer service centers on Election Day to give employees the opportunity to vote. 3, Best Buy is shortening operating hours across the company — stores, corporate offices, field offices and in-home installation services — and all U.S.

Sporting Goods 264

Sporting Goods Department Stores Apparel Fulfillment 264