Inside Retail

MAY 19, 2024

It sells both direct-to-consumer through a mix of online and stand-alone stores and via retail partners, including department stores and pharmacies. But it’s not enough to communicate on social media alone, especially as the advertising around natural skincare becomes increasingly noisy.

Customer Retention 264

Customer Retention Department Stores Consumer Marketing 264

Retail TouchPoints

MARCH 13, 2024

The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club, automotive and grocery. Where else are my customers shopping? How can I adjust my strategy to compete?

Payment Services 264

Payment Services Consumer Customer Retention Marketing 264

Inside Retail

SEPTEMBER 19, 2022

Customer expectations of engagement and experience in retail are changing equally quickly. Not that long ago, walking into a carefully organised grocery market, hearing a pianist perform in the centre of a high-end department store, or having a retail associate help guide you represented a good retail customer experience.

Customer Experience 147

Customer Experience Customer Retention Marketing Promotions 147