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Study: How Retailers are Managing the Tug-of-War Between Employee Satisfaction and Profitability

Retail TouchPoints

Employee satisfaction plays a central role in store operations. After all, when employees are happy and engaged, they create more productive and profitable store environments. According to research from Emarketer , U.S.

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Starbucks Eliminates 1,100+ Jobs as it Seeks to Simplify Support Structure

Retail TouchPoints

Our intent is to operate more efficiently, increase accountability, reduce complexity and drive better integration. We are simplifying our structure, removing layers and duplication and creating smaller, more nimble teams, said Niccol in the layoff announcement. For Q1 of its 2025 fiscal year, which ended Dec.

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Why ‘the truth is in the stores’ for Jeanette Fenske, Woolies director of stores

Inside Retail

Could you share a little bit about the responsibilities of being the director of stores at Woolworths Supermarket? Jeanette Fenske: I’m accountable for all of the Woolworths Supermarket Stores across Australia, so just over 1000 supermarkets, roughly 130,000 team members. With a good balance of candor and accountability.

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Costco Teamsters Authorize Strike when Contract Ends on Jan. 31

Retail TouchPoints

Our members have spoken loud and clear Costco must deliver a fair contract or theyll be held accountable, said Sean M. By an 85% margin, Costco workers have authorized a strike by the 18,000 employees who are members of the Teamsters Union , to take effect on Jan. 31, 2025 when their current contract runs out.

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The Role of Communication in Streamlining Retail Security Operations

Retail TouchPoints

Fewer false alarms: Don’t waste resources or disrupt store operations unless the threat is real. Clearer accountability: When something occurs, security can use documented recorded channels and logs to trace steps taken during the incident. Retailers can use this accountability to improve response tactics and planning.

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How AI-Driven Search and Personalization Boosted AOV 5.5% for Freedom Furniture

Retail TouchPoints

One of the key strategic goals was increasing online sales, which had previously accounted for approximately 6% of all sales. The modernization plan, which kicked off in December 2020, included a digital transformation with a vision for Freedom Furniture to be omnichannel first, Mitchell added in an interview with Retail TouchPoints.

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NRF Retracts Claim that Organized Retail Crime Accounted for ‘Nearly Half’ of Retail Shrink

Retail TouchPoints

The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center.