Retail TouchPoints

NOVEMBER 16, 2020

CVS Pharmacy has implemented touch-free checkout using PayPal and Venmo QR codes at all 8,200 standalone retail locations, reaching a milestone set at the start of the partnership in July 2020. Those without existing PayPal or Venmo accounts can sign up and link their preferred payment method within minutes.

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Retail TouchPoints

JANUARY 14, 2022

Bolt raised $355 million in its Series E funding round, bringing the checkout and shopper network solution provider’s funding total to nearly $1 billion. Lead investors include funds and accounts managed by BlackRock, with participation from Schonfeld, Invus Opportunities, H.I.G. Growth and CE Innovation Capital.

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Retail TouchPoints

DECEMBER 11, 2024

The Dash Cart exit lane sits between self-checkout and manned checkout lanes. Thats because smart carts from third parties that are deployed at other grocers (like the one I tried at ShopRite ), arent linked to the POS, so theres still a checkout moment (albeit fast).

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Retail TouchPoints

MARCH 17, 2022

Bold Commerce has launched the Bold Checkout: Buy Now solution. The solution uses stored address and payment credentials from customers’ accounts, with the goal of reducing friction for repeat buyers and reducing checkout times. Buy Now is designed to make any retailer-owned touch point shoppable.

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Retail TouchPoints

NOVEMBER 5, 2024

This login effect means that first impressions of your retail site are often formed during account creation and that all future login interactions impact your customers’ perception of your retail experience.   This explains why guest checkout is so critical for retailers these days.

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Retail TouchPoints

JULY 21, 2023

Customers will be able to use their Schnucks Rewards account with the carts, providing them with access to clipped promotions and allowing them to view weekly circular deals as they browse the aisles. “We

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Small Biz Trends

NOVEMBER 8, 2021

Customers can buy things from your e-commerce online storefronts and/or website using the data stored in their Amazon account. Or through Alexa and their payment methods in their Amazon.com accounts. They need an Amazon Seller Account too. For shoppers: Sign in to your Amazon account. What is Amazon Pay?

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Retail TouchPoints

APRIL 17, 2024

Payments are a critical link between our brands and millions of URBN customers who expect checkouts to be as easy as trying on or adding items to a cart,” said Dave Hayne, CTO at URBN in a statement.

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Retail TouchPoints

JULY 27, 2022

Dollar General plans for the DG Private Fleet to account for 40% of all its drivers by early 2023. “We The remodels may be part of a plan to roll out 200 completely self-checkout stores this year. The self-checkout option reduces store workload to improve efficiency for associates, according to COO Jeff Owen.

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Retail TouchPoints

OCTOBER 21, 2022

For the enterprise solutions we have Pay with Venmo checkout, which is the integrated checkout button that you see as you’re checking out with large businesses such as the Grubhub s and Lyft s of the world. We actually have tens of millions of people who just have Venmo accounts. one in three Americans have a Venmo account.

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Retail TouchPoints

JUNE 17, 2021

In addition to Just Walk Out Shopping, customers also can choose to check out using traditional checkout lanes staffed by Amazon Fresh employees. Anyone shopping at the new Amazon Fresh store can take advantage of the technology, which connects to the customer’s Amazon account or credit card.

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Retail TouchPoints

NOVEMBER 28, 2024

Mobile-first consumers: With 91% of shoppers using a smartphone to make purchases, mobile commerce sales are expected to account for 62% of all retail sales by 2027. Mobile wallets and contactless payments offer a faster and more streamlined checkout experience. Mobile wallets provide the convenience shoppers have come to expect.

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Retail TouchPoints

JUNE 23, 2022

Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout. Digital wallets address both issues by storing card data for shoppers and by shielding it from retailers at checkout. Customers who can pay easily without security fears are more likely to complete checkout.

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Inside Retail

JANUARY 24, 2022

Of course, physical retail has had to undergo a few changes since the first wave of Covid, particularly at entry, payment and checkout. The other side of the checkout experience is assisted service, when the cashier helps and engages with the customer. “In Offering choices: Self-service vs assisted service, cash vs non-cash payments.

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Retail TouchPoints

FEBRUARY 23, 2022

The issue with this is that both retailers and customers have to have accounts set up in the same exchange platform. It also requires businesses to create a digital wallet, obtain a shareable QR code and keep track of every checkout location. Do you ever think about the customer instincts at checkout?

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Payment Services Checkout Telecommunications Social Commerce 360

Retail TouchPoints

MARCH 10, 2023

Retailers often think about the checkout process as if it’s an isolated obstacle separate from the rest of the shopper journey, particularly on mobile devices. Even so, retailers can benefit when they view checkout challenges in the context of shoppers’ full range of expectations.

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Inside Retail

JANUARY 16, 2024

Cybersecurity company Kasada recently revealed that cybercriminals have compromised more than 15,000 customer accounts of Mexican fast food chain Guzman y Gomez, liquor retailer Dan Murphy’s, streaming service Binge, home shopping network TVSN and Event Cinemas since November.

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Retail TouchPoints

OCTOBER 6, 2022

The new functionality offers features including seamless account management and checkout processes and the ability to view, search and browse an entire product catalog online. Headless commerce provider commercetools has added B2B functionalities to the core offering of commercetools Composable Commerce.

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Retail TouchPoints

DECEMBER 7, 2023

Sika Health — a payment solution that enables ecommerce merchants to accept Health Spending Account (HSA) and Flexible Spending Account (FSA) payments — has launched a new marketplace where consumers can shop directly for HSA- and FSA-eligible products.

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Retail TouchPoints

FEBRUARY 16, 2023

One of the most common complaints customers have is waiting too long in checkout lines. Instead of the typical time-consuming payment process in stores, facial recognition technology can identify the customer and automatically charge their account for a fast, secure self-service checkout experience.

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Retail TouchPoints

JANUARY 3, 2023

Specifically, bot operators continue to siphon retailer profits with increasingly sophisticated automated threats — including account takeover, web and API scraping and more. According to the 2022 State of Bot Mitigation Report , nearly 70% of companies using anti-bot solutions lost revenue to bot-driven account fraud.

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Retail TouchPoints

SEPTEMBER 10, 2021

Amazon will let Whole Foods customers “skip the checkout line” at two new Just Walk Out-enabled locations, in Washington, D.C. Customers at these new Whole Foods won’t have to use JWO if they don’t want to, they can instead choose to use self-checkout lanes. and Sherman Oaks, Calif., set to open next year.

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Retail TouchPoints

AUGUST 16, 2021

Shoppers can apply for either Walgreens card in real time at checkout. The retailer is using Synchrony ’s dApply technology to streamline the application process and the Quickscreen pre-approval engine for a real-time credit check that can enable opening an account in seconds. Giant Eagle Seeks to Make In-Store Checkout Seamless.

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Retail TouchPoints

AUGUST 6, 2024

The delivery platform also has created a Wallet feature; live activity tracking for orders in process; add-on recommendations at checkout; and a more automated process for reporting problems with an order. Customers can request re-delivery of their order with no fees, or a full refund back to their account, without having to talk to an agent.

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Retail TouchPoints

SEPTEMBER 8, 2022

Upon finding them, suspicious chargebacks, account takeovers and bot attacks will likely appear in the gaps where your attack surface is weakest. Particularly at a time when stores are rushing to offer customers a click-and-collect checkout option , security friction and checkout conversion are often positioned opposite one another.

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Retail TouchPoints

JANUARY 24, 2023

EWS also said that if a sizable number of merchants enable the wallet it might also explore adding other payment options, such as direct payments from bank accounts. ” With streamlined checkout (no more remembering that 16-digit card code) and enhanced security features, digital wallets are becoming increasingly popular.

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Retail TouchPoints

APRIL 21, 2021

Buy now, pay later (BNPL) also thrived over the past year, rising nearly 78% to account for 1.6% The benefit is wallets definitely streamline the checkout process, particularly on ecommerce, because there’s no manual entry of the information. Digital wallet usage is expected to account for 40.5% of ecommerce spend.

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Retail TouchPoints

NOVEMBER 13, 2023

Meta and Amazon have quietly debuted a new closed-loop social commerce experience that allows Facebook and Instagram users to link their social media accounts to Amazon so they can make purchases directly in-platform. You can check out with Amazon without leaving Facebook or Instagram, and experience more relevant ads.”

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Retail TouchPoints

JANUARY 25, 2024

Passwords are at the heart of the issue and account for 30% of all abandoned online purchases. By utilizing an authentication experience that consumers already are familiar with, passkeys counteract what would typically be a clunky checkout process. Conversely, consumers may buy more if the checkout experience requires minimal effort.

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Retail TouchPoints

JUNE 15, 2022

The move follows a similar trajectory at Google , which has been continuously adding more features to make itself central to the online shopping experience, including the recent debut of a new checkout flow. Bing accounts for approximately 25% of total monthly search volume in the U.S.,

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Retail Focus

JULY 28, 2021

The idea eliminates checkout lines. Let’s consider first the effects of Just Walk Out on retail environments: No checkouts equals 8-12% floor space saved. No checkouts affords a more motivated customer-facing team. And Amazon now offers other retailers this same ability. The genius is the technology helps rather than deflects.

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Retail TouchPoints

OCTOBER 3, 2024

When opening an account on the Baby Registry, consumers can confirm where gifts should be shipped, track the baby’s expected arrival date, customize a welcome message for loved ones and start selecting products to add to their lists.

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Retail TouchPoints

JANUARY 12, 2024

The purchase amount is automatically deducted from the employee’s payroll account, a major benefit for doctors, nurses and other staff people who often don’t carry wallets or purses while they’re working. Employees can look up receipts and account balances in the hospital’s badge pay web portal or mobile app.

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Inside Retail

MARCH 25, 2024

Shopify’s new POS Go + Terminal released this week is billed as “connected hardware to achieve smoother sales” by ensuring hardware and software work together to create effortless checkouts for retailers everywhere they sell – whether online or offline. per cent uptime across the Shopify platform.

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Retail TouchPoints

FEBRUARY 3, 2021

The technology doesn’t require an Amazon account — shoppers can scan any mobile phone number and credit card. Amazon’s ultimate goal is to market the system as a friction-reducing contactless checkout solution for other retailers.

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Retail TouchPoints

APRIL 4, 2022

The desire to optimize the customer journey will extend to the checkout process. We’re seeing more traction among companies that help brands offer quick, single-click checkouts to drive conversions and reduce cart abandonment. Combined with personalization, improved checkout experiences can also enhance brand loyalty.

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Retail TouchPoints

OCTOBER 23, 2024

Customers at checkout also have access to CX Connect, an interactive solution designed to deliver personalized content, offers and experiences to customers. This interactive exchange between the health enthusiast and the customer is something Corbin calls “hybrid checkout,” and he believes it presents many growth opportunities to retailers.

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